All reviews of Antony Walker
Review about: Trail Outdoor Leisure
Awning tent for next day delivery
Extremely disappointing experience that completely derailed our holiday plans.
While packing for our trip, we discovered an issue with our old awning. I contacted this company before ordering to confirm whether I could receive one if purchased in time via next-day delivery, and was told it would be possible. Based on that assurance, I paid extra for the service.
Two days later—on the day it was due to arrive—the item still hadn’t left their warehouse. I contacted customer service for an explanation but received no reason, just an offer of a refund. Oddly, they’d already sent the bedroom attachment via next-day delivery, but then insisted I return it before they’d process any refund.
I asked again if they could ship the awning on a true next-day basis, but they flatly refused and offered no real solution. No attempt to help, no consideration of the situation, and no accountability for the delay.
The result? A huge disruption and added stress during our holiday preparations. Sadly, I can’t recommend this company based on our experience. Look's like I will be making a claim to my bank to get the rest of my money back! Stay away don't buy from these people.