Terms of Use

BritainReviews, part of Reviews International, is a globally accessible platform for online reviews that bridges the gap between businesses and consumers. Its aim is to build trust and promote mutual cooperation through shared experiences and diverse opinions. The service is free, accessible to everyone, and operates on principles of transparency and honesty, with a particular focus on online shopping security.

  • Our Privacy Policy details the type of information collected from users and how this data is managed.
  • Our Conduct Guidelines for Users specify acceptable and prohibited actions on our platform.
  • Our official policies, operational regulations, and codes are accessible at the legal section of our site.

Whether using BritainReviews to browse business reviews or planning to submit your own, acceptance of these terms clarifies your legal rights and responsibilities. Access and usage of the platform are contingent on agreeing to these terms, so please bear them in mind. If at any point you do not agree with these terms or cannot comply with them, you must stop using the platform immediately. It's crucial that any interaction with our platform is strictly governed by these terms.

You formally accept these terms by engaging in activities such as browsing, accessing, searching, writing a review, editing, removing, or otherwise using our platform. This also includes clicking a checkbox or button, or providing an affirmative indication of your acceptance of these terms.

Access and Use of BritainReviews

Here's a detailed guide on how to access and utilise our platform.

Third-party Technologies: Our platform may use, display, or link to third-party technologies, products, and services. While these options are presented, we do not endorse them nor do we guarantee their reliability or compatibility with your technology setup. We cannot ensure that our platform will function seamlessly with your browser, network, or computer configuration.

Creating a User Account: To engage actively on our platform, such as leaving reviews or interacting with other users' content, you need to create a user account. Each individual is allowed a single, non-transferable user account. To create this account, you may use your Facebook or Google credentials, or your email address along with a verification code we send you. At times, your account might be automatically set up and pre-populated with your information following specific actions, such as responding to a review invitation or signing up through Facebook.

Choosing a Username: You must select a username for any public interaction on the platform, such as writing or commenting on reviews or generating content. This username identifies you to others. Exercise caution if using your real name as your username, as this could disclose your identity. Your username should not include offensive or illegal terms, impersonate others, or use restricted titles like "Guest", "Admin", or domain suffixes.

Responsibility for Your Account: You are solely responsible for the security and activity of your user account. Do not share your access or login details with others. If you believe your account has been compromised, contact us immediately. Keep your account information, including your email, up-to-date and accurate. You can update your username by logging into your account.

You are accountable for all actions performed through your account, including content creation and interaction with other users' content.

Identity Verification: You may also opt to verify your identity through our platform for added security. This involves choosing an ID, photographing it along with a selfie. Our handling of your data during this process is secure and detailed in our Privacy Policy.

User Responsibilities

When engaging with our platform, users must comply with the following obligations:

  • Age Requirement: Users must be at least 18 years old to use our platform.

  • Platform Security: Do not compromise the security or integrity of our platform.

  • Functional Integrity: Avoid actions that might damage the functionality of our platform or hinder other users' experiences.

  • Authentic Reviews: Refrain from writing, commissioning, or participating in the creation of false reviews. Fake reviews are defined as those that do not represent a genuine experience of a service or purchase, or are intended to manipulate customer perceptions or unjustly harm a business.

  • Lawful and Respectful Conduct: Ensure your actions on the platform are not misleading, offensive, unlawful, or infringing on others' rights. Adhere to our Reviewer Guidelines and policies.

  • Respectful Interaction: Always act respectfully and courteously towards BritainReviews employees, partners, customers, and other platform users. Any form of abuse or bullying towards our staff, especially during interactions with our support teams, will not be tolerated.

  • Marketing Restrictions: Users are prohibited from using our platform to write marketing-driven reviews or to promote themselves, any services, products, or businesses.

Reviewer Guidelines and Policy Compliance:

Respect and adhere to our Reviewer Guidelines and policies, which may be updated and changed at any time without notice. These changes will take effect immediately and apply to users without the need for any additional acceptance or confirmation.

Ownership Rights:

We retain ownership of everything on our platform, except for user-submitted content. This includes all rights associated with the design, compilation, and overall appearance of our platform, including logos, graphics, and trademarks ("our brand"). Users agree not to copy, distribute, modify, or use any content from our platform or our brand unless explicitly authorised by us. This includes not using our brand or any platform content, such as TrustScores and user reviews, unless specifically permitted.

Ownership of User-Generated Content: Users retain ownership and are responsible for any content they create and share on our platform. Users must ensure they possess all necessary rights to produce and use such content. Unless we remove your content for violating our Reviewer Guidelines, or users choose to delete it, it will continue to be displayed on our platform and may also appear on third-party services and networks like Google indefinitely.

Licensing Your Content to BritainReviews: When users create, post, or display any content on our platform, they grant us a global licence to use, modify, publish, and exhibit this content in any manner, without any limitations and without compensation to the user. This licence also allows us to make the content accessible to other entities or individuals, including our clients, for various purposes such as syndication, distribution, promotion, or publication.

Additionally, users grant us the right to initiate copyright infringement actions against anyone using their content without explicit consent, as permitted under applicable copyright laws.

Feedback and Suggestions: We welcome and value feedback, ideas, and suggestions regarding our platform ("feedback"). We may utilise this feedback indefinitely without any restrictions or obligations to compensate the user, meaning we can freely use, cite, and reference feedback as deemed appropriate.

Support and Assistance: If users encounter issues, our Help Centre provides resources to address most concerns. If these do not resolve the issue, further assistance is available from our support team, which can be contacted through our designated form.

Commitment to Impartiality: We encourage genuine insights about the businesses featured on our platform. It's essential that all reviews and user-generated content are authentic and unbiased, consistently adhering to our Reviewer Guidelines.

Privacy and Data Management

Below, we detail the types of data collected during user interaction with our platform and how this information is managed.

Personal Data Handling: Any personal data collected through usage of our platform is processed in line with our Privacy Policy.

Confidential Information Protection

We commit to safeguarding any confidential information shared and expect the same in return.

Protecting Confidentiality: In interactions with our platform, users might share confidential information with us or learn confidential details about us. Both parties agree to implement reasonable measures to shield this confidential information from unauthorised access by individuals, entities, or third parties, except when shared with our affiliates or when feedback, which is not deemed confidential, is provided.

Termination and Account Suspension

We outline the conditions under which your access to our platform may be terminated or suspended.

Our Termination Rights: We reserve the right to immediately terminate or suspend access to user accounts or filter user-generated content if there is a violation, or threat of violation, of these terms, our Reviewer Guidelines, or our policies.

Your Termination Rights: Users can choose to delete their account at any time. Upon deletion, users will lose the ability to post reviews, and all existing reviews will be removed from the platform.

Disclaimer and Limitation of Liability

These clauses are critical as they define the scope of responsibility and liability between users and us.

Liability Terms: We are only liable for direct loss and damage that is foreseeable and directly attributable to our actions if we fail to adhere to these terms. Our total liability to users under any circumstances will not exceed £100 (one hundred British pounds sterling).

Service Availability: We do not guarantee uninterrupted access to our platform, which is provided on an "as is" basis without any warranties.

Dispute Resolution

This section outlines the procedures for resolving disputes.

Resolving Disputes: Most issues can be quickly resolved to everyone's satisfaction by contacting us through the designated form. If issues remain unresolved, claims will be pursued solely within the jurisdiction specified in the 'Contracting Entities and Governing Law' section of these terms.