Privacy & Disclaimer

Your Privacy Matters

This policy explains your privacy rights and how we handle your personal details, including how we gather, use, share, transfer, and store them.

Third-Party Websites

We provide links to other websites, but this does not mean we endorse them. Please check their privacy policies, as their practices may differ from ours.

We're an Open Platform

When you post reviews on our site, your reviews and BritainReviews profile are visible to anyone who visits our platform. Your profile includes your location, all your reviews, the places and products you've reviewed, and any photos or videos you've uploaded.

Personal Data We Collect

Personal data includes any information that can identify you. When you use BritainReviews, we may collect:

  • Contact Information: Your name, email, and other contact details.

  • Device and Location Information: Your IP address, browser settings, and location.

  • User Account Information: Your username, password, profile picture, location, and language.

  • Business Account Information: Your password, company name, domain, and business details.

  • Usage and Profile Information: Your search history, platform interactions, time spent, and email activity.

  • Reviews and Ratings Information, including:

    • The companies and products you reviewed.
    • Type of review (service, establishment, product).
    • Content of your review, star rating, photos, videos, business location, review dates, and reference numbers.

  • Documentation: Any documents needed to verify your experience if requested.

  • Review Visibility and Usefulness: How many people read and found your review helpful, and if you marked others' reviews as helpful.

How We Collect Your Personal Data

  • Directly From You: When you create an account, use our platform, or interact with our marketing emails.

  • Through Third Parties: From services like Facebook or companies asking us to contact you.

  • Automatically Collected: Your IP address, device info, and interactions with our site.

Who's Responsible for Processing Your Personal Data?

  • Review Invitations: Companies sending review invitations handle that data. Contact them for related inquiries.

  • Other Personal Data: BritainReviews is responsible for data from account creation, review posting, and other interactions.

Why and How We Use Your Personal Data

We use your data to:

  • Provide Services: Manage reviews, user accounts, and platform access.

  • User Identification: Recognise you when you log in.

  • Enhance Our Services: Improve our platform’s functionality and user experience.

  • Customer Support: Address your inquiries and provide support.

  • Communication: Send relevant newsletters and updates.

  • Legal Compliance: Meet legal requirements and obligations.

Verification

If you have a company experience, especially a negative one, please provide accurate details. This helps others and improves the review’s validity. We may contact you for evidence like emails or invoices. Reviews lacking details or posted in bulk from one IP address will be removed. We also remove ads, calls-to-action, threats, and redact personal contact details and URLs.

For Companies

Having a business page on BritainReviews does not give you control over reviews. We only remove reviews following due process and mutual agreement that issues are resolved. Resolved reviews will be marked as such and will not affect your overall score.

Cookie Policy (source: ICO)

Cookies are small text files stored on your device by your browser. They help us remember your preferences and improve your experience. They also track how you use our services and test new features.

Use of Permanent Cookies

Permanent cookies help us recognise you on future visits and remember your preferences. You can delete these cookies via your browser settings.

Google Analytics

We use Google Analytics to track website usage. Google may share this data with third parties if legally required. We don’t allow Google to use this data for other services. Google anonymises data, including IP addresses, and complies with the Privacy Shield principles.

Do We Use Cookies?

Yes, we use cookies and similar technologies to enhance, optimise, and analyse our services, including for advertising.

What Are Tracking Codes?

Tracking codes measure metrics like visits and interactions with our services and ads. They help us understand how you use our platform.

For more details on cookies and related technologies, see our Cookie Policy. This summary explains how we use these tools to improve your experience and measure engagement.

If you want to delete your data, please fill out this Request Form and send it to support@reviews-international.com.