All reviews of Caroline Henderson
Review about: illumination
Floor lamp
Ordered a lamp on the 9th Jan . Received on 2nd Feb. Poor communication, indeed only support was when I contacted them and replies were basically the courier has it…so wait and see…. I subsequently found out my package was in customs, I contacted illumination again when I received a bill for over 40 pounds. I was asked to then scan the letter , email to Illumination who is a German company by the way who did thankfully refund me that money so I could pay parcel force. Finally - on arrival , a badly damaged box with a lamp that fell well short of expectations . It’s a beautiful design and looks good BUT …. Lamp is metal (knew this) but so badly finished it scratched the paint off my wall (it’s meant to fit against the wall), and one of the shelves has not been welded properly so have had to use super glue. It requires a UK adapter but this was thankfully supplied . I did receive an apology re the customs issue but this is not made in any way clear on their website.