All reviews of Chelsea Chapman
Review about: The Edinburgh Woollen Mill
Skirts
I was really disappointed with my online shopping experience at EWM. My elderly mum loves their products, but I had so many issues with my order. I ordered 6 skirts, but one came wrong. I had to go through the hassle of returning it and ordering a replacement, only for that one to be wrong as well. It's just not on to have to return items twice. I emailed them about the wrong items two weeks ago, expecting a reply within 5 working days according to the auto response, but I heard nothing. Trying to follow up on the issue was also pointless - no one answered the phone and I haven't received a refund for the two skirts costing £60, not to mention the delivery charge. The customer service is practically non-existent, which is really frustrating and disappointing.