All reviews of David Matthews
Review about: ASOS
Lush cosmetics purchase
I'm really gutted about my recent purchase of Lush cosmetics online. The products were way past their expiry date and were made last year - totally not on! I've been a loyal customer of Lush for ages, so I was shocked by this lack of care for hygiene and safety. The customer service team didn't help much, just told me to send the stuff back for a refund, even though they're labelled as 'non-returnable for hygiene reasons'. It was so annoying to see them not taking such a serious issue seriously and just wanting to wrap up the conversation. I got in touch with Lush directly to air my concerns and I'll definitely think twice before buying from this platform again.