All reviews of Eleanor Baker
Review about: Ella James
Metal and glass bar cart for international shipping
I recently tried to buy a metal and glass bar cart from this company, hoping to have it shipped internationally. Even though their website said they ship to Europe, USA, etc, I found out after I placed my order that they needed to crate the item for shipping outside of the UK. I suggested to them to update their website so it's clear what they can and can't ship, to save customers' time. The customer service representative didn't take my feedback well and didn't handle the situation professionally. It's disappointing to see such a lack of clarity and communication from what I thought was a reputable company. As a designer, I wouldn't recommend this company to others.