All reviews of Elizabeth Fraser
Review about: Gardening Express
A pair of potted Xmas Trees
Well! I have been quoted chapter and verse this morning regarding terms and conditions.
Order placer 29th November, quoted 5 days delivery, due to Covid this may be extended to 15 days. Day 14 and the order is still showing 'Packing now'. Same as for the last 10 days. Managed to contact them on chat this morning to be told they can't give me a delivery date due to the thousands of orders they have to process. They're Christmas trees in pots ffs, pretty obvious when they are needed for. As they haven't yet been packed or dispatched I requested cancellation and a refund. Can't be done unless it is cancelled within 24 hours of ordering!! Kept repeating the same dialogue, I would have to await delivery, refuse the order or accept it and return it myself. 4 times to any response or request or threat I made. I am now in the position where I have been forced to pursue this matter through Trading Standards and small claims. Gardening Express? Wrong description.
I'm more than happy to make allowances for the current Covid problem, but a Garden Centre either has the goods or they don't, delivery services are not overwhelmed at the moment. Avoid if you want the goods in a reasonable time period.