All reviews of Freddie Thompson
Review about: Merlin Passes
Late-night purchase of 4 passes
I feel really let down by the customer service I got after buying 4 passes in the evening, only to find out about a half-price offer the next day. I went on webchat right away to cancel the passes within the cooling off period and buy them again at the sale price. They promised me I'd get refunded the price difference. But it's been more than a month now and I still haven't seen the refund. At first they said it would take 5 days, then an email said it could be up to 3 weeks. Now it's been over 4 weeks and no matter how many times I try to get in touch by phone and email, I'm just hit with silence. It's really not fair or right to leave me hanging like this. I need someone to sort this out urgently.