All reviews of Gary Mander
Review about: Prestige Flowers
Flowers
What an awful experience with this horrible company.
It was stressful enough having received the shocking poor quality half dead flowers as it was as it ruined my wife's birthday, but they saved the real stress for later when speaking to customer services. It was a very traumatic, distressing and upsetting experience that I would never want to wish upon anyone. It was actually a wind up and their agent Megan was enjoying it.
Ordered the bouquet, looked nothing like what we received. Not even one of the stems/flowers that I saw in the picture was present in the so called bouquet. I spent £5 extra for a medium and still got a shocking small bunch, I hate to see what the normal size was!
The bunch delivered was half dead, no presentation and well below average. At the bottom was the greeting card that was soaked with water. Just so sloppy and careless!
So it got worse when contacted customer services and spoke to a Megan.b
She blatantly refused that there was anything wrong with the flowers despite several pictures sent of brown dying petals on the roses etc. Squashed flowers and half eaten stems. She said the florist is happy no problem with the quality blah blah, so we cant offer compensation.
So lots of back and forth - she would just not accept there was anything wrong.
2 days later instead of them blossoming with the food she told me to give, they went the other way and were dead, rose had dropped dead. You think that would have been sufficient for a refund.
No, they said good news, we are very pleased to offer a new bouquet - no extra charge! No I said. I wanted refund. Given what their quality has been like I did not want to complain again.
Back and forth again, I asked for a refund. Megan b AGAIN then suggested a new bouquet and to what address? Not listening. Insisted on refund. I'm sure most of these messages were just auto replies, I don't know.
Then to my horror, expecting them to offer a full refund, Megan then came back and said GREAT NEWS! We can have a credit and great news its valid for 6 months! OMG. This was so bad. I actually had to write back that Megan, I dont believe you are human and I must be chatting to a BOT as no one can be so insensitive, ... and unprofessional in just not listening to the customer! You didn't listen when I told you they arrived half dead and you are now not listening when flowers are dead! ANd again ignoring me requesting a refund!
This experience really was traumatic, upsetting and distressing for me in having to deal with this.I wasted a whole day almost.
I eventually just replied I will contact mu credit card company to obtain a refund. I'm sure my dead flower pictures will be enough.
Megan then replied back saying they will refund! All in all this took over 10-15 conversation. I can imagine everyone else would have given have given up but I wasn't going to..It was like getting blood out of stone.
Why does it need to take 10 attempts to get a refund?
I can relate to the reviews on here that this firm is very shoddy, poor quality flowers and even worse dopy, ..., incompetent idiots working there which unfortunately I had to deal with. Shameful.
Advice: Do not play with human emotions - I know you think it was funny Megan but trust Karma.
You did nothing to try and put it right, instead you argued there was nothing wrong with the flowers, when clearly there was and they dropped dead 2 days later.
Also, £25 off? These flowers were no way £49,99 in the first place, maybe £4.99 at best.
Please do not be fooled by these discounts - flowers are CRAP and so are the morons working there.
Megan b was just not human, no care or understanding or wanting to help. I'm sure I was talking to a bot as no human could ever behave like that to a customer. And if she wasn't a bit and Megan is a real person, then thats your character. shame on you.