All reviews of Joanne Hall
Review about: FairFX
Issue resolution and customer service
The customer service I got was absolutely brilliant. At first, I struggled a bit with the chat function, but when I asked for a call back, I was really happy to get a call from Katie, one of the reps, in just two hours. Katie knew her stuff and was a massive help in sorting out the mistake I'd made with my transaction. She quickly cancelled the transaction and gave me clear guidance on what to do next. I was really pleased with how things went and would definitely suggest asking for a call back if you run into any problems.