All reviews of Kathryn Bishop
Review about: Best Heating
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Ordered a radiator and immediately realised I’d made a mistake with sizing. Contacted them less than an hour later asking for the order to be cancelled so I can order the correct size, and order two additional radiators for other rooms. Heard nothing back. Emailed again the following evening. Heard nothing back. Came home a few more days later to see they had left the radiator package propped up against the house in the rain, despite the fact that we have a huge covered porch area.
Finally received an email response a day after delivery telling us we needed to organise and pay for return of the package, and giving us the address. Emailed them back expressing my upset (still being polite at this point). Still haven’t heard a response days later.
Really really bad customer service. Not happy at all. Having to spend £20 on return postage and to be honest have a total lack of trust in the company even returning our money for the radiator.
Definitely not ordering anymore from them. Going elsewhere for all radiator and other requirements for our house renovation!