All reviews of Mark Abbs
Review about: Gardening Express
Plants
I am writing to you to raise an issue about: Shopping
The issue that I have experienced was: I placed an order on 24th April 2020, I received 2/3’s of the order 3 months later, 2 of the plants where nearly dead and 5 months later we still have not received the last 1/3. I have raised over 20 tickets on the website and only 3 or so have been responded to. All others have been closed with no response. The other 3 responded to where not resolved.
It occurred on: 23/04/2020
This meant that Paying £243 for plants in very poor condition and renaming order not received with contact impossible or at least a response with a resolution has upset me and my wife hugely. We don’t have a lot of money and this was a big outlay. We pretty much ate left with nothing.
Refund the damaged items we sent pictures of, refund the items not received. I would have accepted replacements of the dead plants and ship out the remaining order, but waiting 5 months has gone beyond that option.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Mark Abbs