All reviews of Brian O Connor
Review about: 247 Home Rescue
You have been warned, take the advice.
I advise anyone looking for boiler insurance to carefully read all these comments and mine before buying insurance cover. Then you can make the right decision.
I have been with 24/7 Home Rescue for two years and despite making two legitimate claims I ended up paying out every time, their excuses were, this fault is not covered by the policy, see terms and conditions, it eventually cost me 150 to have the fault fixed. Then I found that they had set my premium at £14.40, thirty pence short of £14.70 which it should have been for no excess, I searched their plans but could not find a plan for £14.40 on this companies website. This cost me another £45 for the excess the second time I claimed in the two year period. The service engineer found that I needed a new thermistor , he came and fitted it but discovered I needed a new PCB board and valve. The company declared my boiler as “BEYOND ECONOMICAL REPAIR” because of the cost of the repair and informed me that they are not not liable to pay for the cost of the repair. They serviced my boiler two months previously and did not inform me of this at anytime nor when I first took out the policy. To me this is their get out clause so that they don’t have to pay. Judging from the letters of complaint on Trust Pilot and Money Saving Expert they have used this get out clause hundreds of times with other customers, using the same excuse even on boilers a few years old. They told me I would have to pay £400 plus if I wanted to have the boiler repaired. They said they would pay 60% towards the repair but that they have a limit of £110 which meant I would have to pay over £300. I was so angry at this excuse that I am receiving no benefit from being insured with them. We are both in our seventies on pensions and we were simply not able to afford the repair either. Despite this firm paying out nothing at all, I was then informed that I still owe them £148 to close my account. I explained them my policy was on a rolling basis from month to month as was still shown on my account webpage. They informed me that because I had made a claim they put me on a twelve month contract this without notifying me, therefore, they said that by my leaving before the end of this contract I owed them the £148 for the other eleven months. All this meant that not only was I paying them the premium of £14.40 per month for two years but also, £150, for the first fault repair, £45 excess and £300 for the second fault, whilst they paid nothing, except fit a thermistor cost about £3. Later on I queried the payment £148 and was informed that there had been a mistake and I now did not have to pay it because they cancelled my policy.How many other people, especially the elderly would simply pay the £148 just to escape this firm. I am now left with a faulty boiler in winter even though I paid for a full breakdown cover policy.
I advise everybody to read the small print in their terms and conditions before considering taking out an insurance policy. How they are allowed to get away with this is beyond me, surely these cases like mine should be investigated.Brian, don't fall for this meaningless words from "Alice Roberts" its just empty words. Search for citizen advice consumer services. They can escalate things with the Trading standard. It is time to put a stop to this kind of rip off practice.
Review about: 247 Home Rescue
Stay away at all costs. Don't fall for Trustpilot ratings for this company
Do not fall for low prices and sweet promises by 247 Home rescue. you will regret it at a later date. They will not fix your boiler. They will hide behind the T&C and especially the clause about BER. I repeat.. Stay away at all costs. If you need any further information please reach out to me if Britain reviews allows such a contact.
Hi Jaimin, I want to reach out to you and see if you have anything on offer to stop this bad practice from ripping people off.
The Company, so called 247 Home Rescue, very similar situation, whereby, was left without hot water for almost (1) month. Took several engineers. After few visits was told needed PCB board but due to cost was told boiler was BER, when challenged, agreed to repair having paid my share of cost. The engineer did not fit PCB board and boiler kept failing. This carried on without fix and was told need more parts and no response on resolution. Was again told the boiler was BER and wanted to sign-up with Staywarm Team for (10) year contract. The Company needs to be investigated by Gas Council and Trading Standards.
Review about: 247 Home Rescue
Don't use this company it's a con
You don't realise you have no cover until you go to claim. I paid for the most expensive cover to be told my radiators weren't covered and you had to have a full central heating breakdown!! Not what was advertised at all. I immediately cancelled and no refund will be given as I didn't cancel within 14 days. As I say you assume you are covered. There also appears to be no governing body for this company and I am unable to take it further. Stay away!
Sorry Vicky, what do you mean by "unable to take it further"
Surely there is governing body to see bad practice on good advertising is not allowed to go on deceiving unsuspecting people. Otherwise we are in a world of no law and order.
If you have a claim against this company go online and search for form to fill in from citizen advice/ consumer issue
Hi Brian,
Your comments regarding the service you received by 24|7 Home Rescue is very important to us. We want customers to have a stress- free experience with 24|7 Home Rescue. We aim to take the pressure out of the emergency that you have encountered. Your report of difficulties in your engagement with us is a serious concern.
Mindful of this we are eager to seek out some form of explanation and in doing so reach a resolution for the concerns raised by yourself. Please email us directly at socialmedia@247homerescue.co.uk with your customer reference number to hand and a member of our team will be more than happy to look into this for you.
Kind regards,
Alice Roberts
247 Social Media team