All reviews of ND
Review about: Your Surprise
This company does not believe in bubble wrap - item arrived completely shattered
I am extremly disappointed with my order. The order took over 2 weeks to arrive and when I picked it up from my mailbox, I could hear the insides rattle. I opened the box up and the engraved glass was completely shattered and the wooden box was in pieces (3 of the 4 sides were broken). This was a Christmas gift for a family member and now I need to scramble to find another gift. It's shocking how there was no packing (bubble wrap) or anything inside the wooden box or around the GLASS! I am honestly not sure how everything you ship (if it similar to what I received) does not end up in complete pieces. There is no way you can blame the courier for a glass item that had NO BUBBLE WRAP OR PACKING MATERIAL around it! That is absolutely absurd to think that it would survive banging around in a wooden box.
I contacted support and was offered a refund or remake of the glass (and after another email of complaining), the representative offered a full refund.
Nonetheless, even with the full refund - I would not shop with this company again nor would I reccomend them - due to extremely long delivery (18 days, including weekends) and absolutely awful packing of glasswear inside a wooden box (shipping halfway across the world, from Netherlands to Texas, US).