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Review about: Gardening Express
Campanula (50)
Poor Quality Plants, Non-Existent Customer Service & Worthless Guarantee
I find it illuminating that Gardening Express feels the need to bolster their reputation, and refute the very many ‘negative’ reviews offered here (and elsewhere) by customers dissatisfied with their plant quality and poor customer service.
In my experience, like that of many others who have taken the time to write of their experience, I found Gardening Express' offering best summed up as ‘Poor Quality Plants, Non-Existent Customer Service & Worthless Guarantee’.
To claim that their net promoter score suggests that mine and other reviews are motivated by anything other than customer dissatisfaction is revealing in itself.
Like others have said the plants I received today (only my second order with GE) arrived in
an extremely poor condition, diseased, dead (or dying). Described on their website as 'in bud or blooming' is flagrantly misleading and false.
The plants delivered can, in no way, be described as in bud and/or blooming.
Thy are simply dead, dying or possibly diseased.
To raise my concern via GE ‘chat’ function on their website resulted in a 20 minute wait and then as soon as I began ‘chatting and made clear my concerns’ the agent ended the chat… not just the once but twice.
My recommendation is twofold… firstly do not waste you time nor money with Gardening Express as their product is inferior and customer service is inadequate. Secondly, do let your gardening friends know about your poor experience. It is only through customer pressure (and dwindling revenues) that companies like Gardening Express can learn from their customers.
To justify the delays on Covid and blame the delays for the poor quality is unacceptable.
In summary: poor customer service, poor quality products and lack of accountability and responsibility… a worthless guarantee too!