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Review about: Technextday
Pc parts
I recently had an incredibly disappointing experience with Technextday that I feel compelled to share. I purchased a Gigabyte Z690 AORUS MASTER Intel Socket 1700 DDR5 ATX Motherboard (Order ...137954) from them, only to realize that it was incompatible with my PC case upon delivery. Within the legal 14-day cooling-off period, I initiated a return request, hoping for a smooth resolution.
Unfortunately, the experience took a turn for the worse. Technextday proposed several deductions from my refund, including a restocking fee, test fee, and potential shipping cost. These fees amounted to a staggering 30-40% of the motherboard's original price. I expressed my concerns about the fairness of these charges, but my concerns were brushed aside.
The most frustrating part was my interaction with a person who claimed to be a manager, Mark Walker. His behavior was questionable, to say the least. He initially identified as the manager, but his contradictory statements raised doubts about his authenticity. When I asked for the return process to be paused until I heard back from the actual manager, he responded rudely and declined my request.
Despite my repeated requests, I was not able to escalate my case to a legitimate manager for review. The lack of transparency, the disproportionate fees, and the unprofessional conduct of this individual left me deeply disappointed and concerned about their business practices.
Given my experience, I strongly advise potential customers to think twice before doing business with Technextday. Their lack of transparency, coupled with excessive fees and unprofessional conduct, create an environment that is far from customer-friendly. As a consumer, I am now seeking advice from consumer protection agencies to protect my rights and interests.
I sincerely hope that my review helps others make informed decisions when considering Technextday as a potential retailer.