BillyOh51 reviews
This score is based on 51 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Winchester Log Cabin
Just a short review, ordering via web site was very easy and straightforward.
Delivery was stated at 30 Days , and was correct.
Only when I started to construct the log cabin did I realise the quality of the timber and correct parts. ( going by the reviews I’ve read, I got off lucky ).
Double doors where the same hand, roof tongue and groove panel where all full of holes, timbers warped and delivered damp.
I have spend a lot of time and extra money, to achieve a log cabin they show on their web site.
I’m an engineer and I solved the many problems this purchase and quality of this log cabin brought.
I would not recommend purchasing any products from this company.8x6 tongue and groove
Wish we had read reviews.very disappointing.nothing fitted some warped flimsy windows roof had to be strengthened and more felt bought. Wasnt enough and it was rubbish felt anyway.so cost about £200extra trying to right the wrongs.impossible get get any response from them after phoning lots of times. Please if you read these reviews dont buy.
Saville 8 seater ratten furniture set
DO NOT BUY anything from this company or associated
companies Kybotech and Garden Buildings Direct. If there is a problem they might deal with it immediately after delivery, say for a missing part, but faulty items will not be accepted, particularly after initial delivery. They will cite the terms and conditions stating that you have misused the item "the warranty does not extend to damage caused by post-purchase transportation, careless handling or damage caused by misuse or modification or any act of nature". THIS DID NOT HAPPEN! What happened is that an 8 month old rattan sofa's (only used when weather was nice for 2.5 months then sorted for winter) main frame bucked. The main frame buckling on any furniture is clearly a manufacturing fault. The manufacturer is Billyoh! No success via email whatsoever. Trading Standards it is!Billy Oh 10x8 reversed apex shed
I ordered a 10 x 8 reversed apex shed and it was delivered in an acceptable time, all ok I thought but when I came to build it there were no instructions for it, I found some online and started to build, we got no further than the floor because 2 of the panels were bigger than the other 4, they should have been 1.199m and they were 1.24m, the walls were not going to sit flush, a quick call to the customer help desk in the Philippines and I was instructed not to continue and they would let me know what to do. A couple of days later and they told me they would have to deliver me 2 new panels and collect the old ones so I dismantled the floor and waited another week for the new panels to arrive. I got my tape measure out just to double check that they had delivered the correct one only to find out these are also 1.24m, another email to the customer help desk complete with photos showing the panels with a tape measure attached to find out if I am missing something to get the standard “we will come back to you within 48 hrs”, I emailed back asking to speak with a member of staff rather than someone from the Philippines only to receive an email from Amanda who turns out to be based in the Philippines asking me to send them photos. Again I email back demanding an actual phone call, I want to talk about my shed problems with someone that can deal with it, I finally get a phone call the next day from Amanda who when asked, tells me they are based in the Philippines, we discussed the photos and the measurements and they agree they are not the correct sizes and will arrange to replace them. I have told them that this is not acceptable, I have been trying to build this shed for over 4 weeks and have now told them to come and collect it and refund me the money. They said they will come back to me next week. Having seen the panels they don’t look like the photos on the website and some had holes in them. I had wished for better results but so far a very very poor service from this company, customer service is disappointing and owners seem reluctant to try and resolve any issues themselves
Update: they will not call to discuss it, they send emails trying to replace the parts that they have already sent incorrectly twice, save your money and go elsewhereWe have had exactly the same problems. I definitely would not reccomend this firm.
We have experienced the same issues too. Appalling customer service. We are still trying to get a partial refund.
had the same with a bike shed, had to make so many amendments my wife said i should have just built it myself.
5x3m 44mm Summerhouse
Ordered a Summerhouse from Billyoh, everything was fine until we got to the roof section and the two top beams holding the roof were missing. This left a completed Summerhouse open to the elements including the floor. We complained and they were very sympathetic and agreed to send the missing parts for the following Friday enabling us to finished it the follow weekend... except they never arrived and I was told they would arrive on Monday!!! another week open to the elements, the floor now needs replacing and I have had to pay workman for 2 extra weekends. And still waiting for Amanda, a manager to call me back. Reasonable product rubbish customer service.
Bill you
Ordered a 16 by 8 foot shed very disappointed with it will be lucky if the roofing felt will last the winter also we had to put strengthers in to strengthen it as very feeble wood would not ever recommended to anyone I DON'T suppose I will get a reply
Excellent
We ordered a Billyoh Dorset Log Cabin. It's 44mm thick so it's really solid. Building it did take quite a long time but then that's what we expected and me and my mate felt like master builders when we had finished. Really chuffed with the end result
Terrible customer service
I ordered Carmen Log Cabin. Delivery date was set for 18th September. I took the day off work to be in for delivery. On 16th September i received email from BillyOh stating for unforeseen circumstances the item could not be delivered until 25th September.
I do not like being messed about with such short notice. I have then gone online and seen all the terrible reviews this website has had. The terrible reviews are in regards to delivery dates, quality of sheds and customer services.
Due to this i have decided to cancel my order. Little did i know how difficult this would be. First of all call centres are based abroad. Unhelpful phone centre which often hangs up after pressing and waiting for numerous time.
Emails sent are always replied with it will take 24-48 hours for a response. I have sent numerous emails which has revealed there is no direct email or telephone number for the cancellations team. I have sent near on 10 emails now and each reply states they will forward to cancellation team as a priority and the cancellation team will contact me within 48 hours.
I have now waited 72 hours and still no phone call from the cancellations team. I cannot contact anyone to speed anything up and each phone call to call centre results in the same unhelpful information.
I believe the company is stringing me along until they can just deliver the shed and run away keeping my money. I do not believe it take 72 hours for cancellation team to make contact. It is very sad that a big company treats customers this way and runs such a bad customer service.
I want my refund and to stop being strung along by unhelpful emails.
Please think twice about ordering from this company as all they care about is your moneyVery poor quailty. Even worse customer service
Looked great on the website.
Marketed as night quality.
What arrive was a thin and flimsy shed, quite a bit smaller than the 8 × 12 foot quoted size.
Roof sags, sides bow, 4 windows were broken , all very thin.
Roofing felt very poor quality , plus all squashed at one end. Would not unroll without ripping..
Asked them to collect the shed and refund us.
Ignored emails.
Phoned. Took my details. Promised to phone back. Never do.
Modular 8 x 12 foot shed based of butt jointed 1 x 1 inch timbered , thinly clad frames .
Not fit for purpose.BBQ
Excellent quality BBQ but do not buy the cover, first one was ripped and having sent photos they did replace it but it is so thin, save your money. They totally lie about delivery, we were quoted a delivery within 4 days, did not arrive. They stated it would be despatched in 4 days that's not what the e-mail said. no BBQ after a week, now saying it hasn't been collected yet. It was collected by the delivery people 3 days later then actually did arrive 3 days after that, I do not blame delivery firm it was the Billy-oh e-mail that was very misleading
Avoid! Terrible customer service/foreign contact centre
Avoid! Absolutely useless and poor quality summer houses. Our summer house arrived with parts missing, ill fitting, too long, too short etc. Called customer services the next day after trying to erect summer house (which is really a shed with windows) and the lady Marilou said she would order the missing/faulty parts - this took about half hour on phone as she wanted part numbers and half the pieces did not have part numbers labelled. Marilou said 3-5 days for replacement parts to be delivered.
5 days later parts haven't arrived. Called BillyOh who said we hadn't sent photos so parts not ordered. Advised operator that I had sent photos and then she said oh yes I have found them now!
So we now have a half built summer house and they want us to go through all the hassle of getting part numbers again as someone couldn't do their job and order them the first time! We have requested they now collect the summer house and refund us in full!
About BillyOh
Your garden should be a nice place to relax. But where can you find the best outdoor furniture and other products? One shop that focuses on this kind of products is BillyOh. But what will the quality of their garden furniture be? Will their barbecues make for some nice meals? How sturdy will their garden buildings be? Will their fence panels keep unwanted visitors off your property? Will it take long for their customer service to deliver your picnic table? And what kind of customer service will this garden shop provide if you happen to need some help or assistance before, during or after your ordering process? The only unbiased answers are given by garden lovers that have bought from BillyOh before. Read their reviews to get some inside information of BillyOh. Their comments, experiences, ratings, opinions and remarks will help you to discover if BillyOh is the right kind of garden centre for you.
About BillyOh
BillyOh is a garden centre. The company is a brand name of Kybotech Ltd. They have been in existence ever since 2000. In their shop, you can find all sorts of garden products. There is, for instance, garden furniture such as dining sets, garden chairs, rattan garden furniture, furniture cushions, rattan sofas, 4 seater sets, metal garden furniture, garden tables, garden benches, cube sets, corner sofa sets, wooden garden furniture and more. They also offer some barbecues such as portable BBQ’s, gas BBQ’s, kettle BBQ’s, charcoal BBQ’s, BBQ covers, spares and regulators. They also offer some garden buildings such as contemporary log cabins, traditional summerhouses, metal greenhouses, bike storage solutions, cottage style playhouses, small sheds, office sheds, wooden garden workshops and so on. Their decking category contains fence panels and decking boards that can help to shield your garden from people who have no business entering it. And they offer some other garden items such as TV wall brackets, sledges, playhouses, slides, pens and picnic tables.
Services of BillyOh
You can order the garden buildings or garden furniture from their website. Just select the barbecue that you want and put it in your online shopping bag. BillyOh’s delivery service will send the item to your home. If you sign up for their newsletter mailing list, they will send you regular emails to keep you posted on their latest updates, new products and special offers, but they will also provide you with 10% off your first order when you make your first purchase. BillyOh also has a customer service that is ready to assist you whenever you seem to need some help.
Complaints, Compliments and Tips for BillyOh
Have you ever ordered a barbecue, greenhouse or another item from BillyOh? If so, then we would like to know what you think of this garden centre. How easy was it to order one of their garden furniture sets? How sturdy and durable are their summerhouses really? Can you really get some work done in their garden office? Did it take their delivery service long to send you your garden fencing? And what is your personal experience with their customer service department? Please write your own review and share your opinion.
Will your garden look better with products from BillyOh?? Read customer reviews about their garden furniture, garden buildings, summerhouses & BBQ's
Details
Contact Information
Claylands Ave
S81 7BQ Worksop
United Kingdom
Categories BillyOh
Services | House & Garden Reviews & Experiences
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Last update: January 2026
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Review with most votes
BBQ
Excellent quality BBQ but do not buy the cover, first one was ripped and having sent photos they did replace it but it is so thin, save your money. They totally lie about delive... Read onBy: David Ashbolt