BillyOh Reviews
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Billy Oh 10x8 reversed apex shed
I ordered a 10 x 8 reversed apex shed and it was delivered in an acceptable time, all ok I thought but when I came to build it there were no instructions for it, I found some online and started to build, we got no further than the floor because 2 of the panels were bigger than the other 4, they should have been 1.199m and they were 1.24m, the walls were not going to sit flush, a quick call to the customer help desk in the Philippines and I was instructed not to continue and they would let me know what to do. A couple of days later and they told me they would have to deliver me 2 new panels and collect the old ones so I dismantled the floor and waited another week for the new panels to arrive. I got my tape measure out just to double check that they had delivered the correct one only to find out these are also 1.24m, another email to the customer help desk complete with photos showing the panels with a tape measure attached to find out if I am missing something to get the standard “we will come back to you within 48 hrs”, I emailed back asking to speak with a member of staff rather than someone from the Philippines only to receive an email from Amanda who turns out to be based in the Philippines asking me to send them photos. Again I email back demanding an actual phone call, I want to talk about my shed problems with someone that can deal with it, I finally get a phone call the next day from Amanda who when asked, tells me they are based in the Philippines, we discussed the photos and the measurements and they agree they are not the correct sizes and will arrange to replace them. I have told them that this is not acceptable, I have been trying to build this shed for over 4 weeks and have now told them to come and collect it and refund me the money. They said they will come back to me next week. Having seen the panels they don’t look like the photos on the website and some had holes in them. I had wished for better results but so far a very very poor service from this company, customer service is disappointing and owners seem reluctant to try and resolve any issues themselves
Update: they will not call to discuss it, they send emails trying to replace the parts that they have already sent incorrectly twice, save your money and go elsewhereWe have had exactly the same problems. I definitely would not reccomend this firm.
We have experienced the same issues too. Appalling customer service. We are still trying to get a partial refund.
had the same with a bike shed, had to make so many amendments my wife said i should have just built it myself.
BillyOh Pent shed
I researched and researched which shed to buy until I was dizzy! In the end I went with BillyOh as it appeared to be of good quality and mid-high price giving me assurance I stood a chance of a reasonable shed. There was a 31 working day lead-time which meant delivery would be 12th August. as the 12th got closer I started doing some research (yes, back to front) I was more than a little concerned when I read the reviews on a number of sites. On 11th August I received an email saying delivery was scheduled for 12th August and I would receive a telephone call on the day. Sure enough I received a call on 12th asking if it would be possible to deliver on the 13th, no problem. On 13th August the shed was delivered. Typically the weather did not allow immediate construction. When the weather allowed we took a full itinerary of the parts and everything seemed to be there, one small gripe at this point, we received a bag of screws, nails, 75mm, 40mm, 30mm, 25mm and two sizes of nails. In an ideal world a separate bag for each would have saved 30-45minutes. It took my son and I two days to put up, the instructions were sufficient, relying on pictures as the directions were a little vague. The base was vital to get correct but one square the sides went up in a few minutes, slotting together perfectly. The roof took a little longer but having aligned the floor there was not a lot to go wrong with the roof. My son fitted the doors with little fuss either. The felt roof laid perfectly and a whizz over with some preservative and we have a great shed. My initial fears and concerns were for nothing as the service (additional copy of instructions were requested), delivery, communication and product quality were without fault. Perhaps, compared to others we were lucky, but I cannot see why I would be treated as a special case. I am a genuine purchaser and not a spoof BillyOh ghost reviewer.
Log cabin 13x8 purchase
I recently bought a 13x8 log cabin to use in my garden as a games/bar room. The delivery arrived right on time, five weeks after I ordered it. The delivery driver was really professional and knew a lot about the product. He dropped it off in my driveway, and my son and I managed to move it into the back garden without any problems.
When we checked everything, it was all in good condition except for one board that had a small mark on it. It wasn't a big deal for me though, as I planned to paint it anyway. What did bother me was the time it took to install it. The manual said 4-6 hours, but it actually took us 12 hours over 2 days, even with both of us being pretty handy with DIY.
Despite the time it took, I'm happy with the product, the company, and the service I received.Winchester Log Cabin
Just a short review, ordering via web site was very easy and straightforward.
Delivery was stated at 30 Days , and was correct.
Only when I started to construct the log cabin did I realise the quality of the timber and correct parts. ( going by the reviews I’ve read, I got off lucky ).
Double doors where the same hand, roof tongue and groove panel where all full of holes, timbers warped and delivered damp.
I have spend a lot of time and extra money, to achieve a log cabin they show on their web site.
I’m an engineer and I solved the many problems this purchase and quality of this log cabin brought.
I would not recommend purchasing any products from this company.Shed order delayed
I ordered a shed six weeks ago, but it was supposed to be here in four weeks. I've been trying to check on my delivery using the link they gave me, but the system is so confusing that I can't make heads or tails of it. I've tried getting in touch with customer service a few times, but it's been a nightmare. Nobody picks up the phone, the live chat isn't helpful, and messaging hasn't done me any good either. I have no clue when my shed will finally show up, and the lack of communication and terrible service has been a huge letdown.
Garden Shed purchase
I bought a garden shed from this company recently and I have to say, I was really impressed with how easy their website was to use. The prices were unbeatable and I really liked that I could customise and upgrade the shed to fit my needs. I'm really happy with my purchase overall and I'm excited for it to be delivered.
Greenhouse purchase
The delivery driver did a great job by placing the greenhouse in the garden for me, instead of just leaving it on the drive. However, the actual greenhouse itself wasn't that great. The instructions were really difficult to follow, almost like they were trying to make it hard on purpose. It was like putting together a puzzle with missing pieces. The plastic wrapping around the parts just made things harder to get out. On top of that, the aluminium frame was a bit bent when it arrived, and there was a problem with the door that meant it wouldn't close properly. Overall, it was okay for a midrange greenhouse, but the quality could have been better.
Wooden garden shed purchase
I recently bought a wooden garden shed that I thought was a fantastic deal. From what I can tell, the shed seems to be top-notch quality, especially for the price I got it at. I haven't had the chance to put it together yet, but I'm feeling pretty optimistic about it. The delivery service was really good, and I got to meet Phil from the company's Mansfield location, who was a really nice guy and a real asset to the business. It's not often that delivery gets done so well by other companies, so it was a nice change. I'm really looking forward to putting it all together in the first week of June.
9x6 Lincoln Greenhouse
I've just bought a 9x6 Lincoln Greenhouse from this company. At first, I was drawn in by the good prices, but then I saw some worrying reviews which made me a bit unsure. Still, I went ahead with the purchase because I'd put all my savings into it already. Ordering was easy and customer service answered my questions quickly. The greenhouse arrived surprisingly fast, which was a nice surprise. Overall, I'm happy with my purchase and I hope the quality is as good as I'm expecting.
Affordable item with fast delivery
I bought something from this company recently and was really happy with how cheap it was. It was way cheaper than other companies selling the same thing, only about a quarter of the price. Plus, the delivery was super quick, so I got my item in no time at all. I was really impressed with how good value and efficient my purchase was from this company.
Lawn mower storage purchase
I recently bought this amazing lawn mower storage box from a really good website. My daughter helped me choose it because she's really good at that sort of thing. She reckoned it was definitely worth the money and does exactly what we wanted. It's spacious enough for our mower and some other bits and pieces. The quality is top-notch!
Dangerous fire pit coals
I got some fire pit coals from this company and they were in really bad shape. They ended up exploding and wrecking my garden furniture. I told customer services about it nearly a month ago, but they still haven't come to pick up the item or give me a refund. The service overall was just awful and the communication was so slow.
Mega cool swing set
So, I got this really awesome swing set from this company, and it was literally the best thing ever! But then they completely disappeared on me! I've tried calling them and messaging them but no one is getting back to me at all! What's going on? I just want to know when my swing set is coming so I can start having a great time swinging!
Planters Order
I bought some planters from this company not too long ago, and honestly, I'm really disappointed with the service. I placed my order three weeks ago and they said it would arrive in 5-10 days, but I've heard nothing since. Every time I call customer service to ask about my delivery, they just tell me to call back tomorrow - it's so frustrating!
3x2 Sentry Box Shed
I ordered a 3x2 Sentry Box shed back in March. It took more than three months for it to finally arrive. When it did arrive, it was a day late on the 26th. The problem was that the 2'6" rear panel was missing. I've made several efforts to fix this issue, but all I've received are two gable ends and three 2' side panels instead of the missing piece. The lack of communication and mix-up in getting the order right is just not on in my books.
Table and chairs purchase
I bought a table and chairs recently, but the delivery process didn't go smoothly. I placed the order on the 5th of May and was told it would take 5-10 working days. When they finally gave me a delivery date of the 27th of May, I was shocked to see it was on a bank holiday Monday. Even though I was worried, the company said it would still be delivered on that day. But, it never arrived, and when I called them the next day, they said it had been rescheduled for the 31st of May.
£2k playhouse
The company keeps on ignoring my requests for a refund, from both me and my credit card company. Luckily, my credit card company has refunded me while they look into the problem. I recommend that anyone thinking of buying from BillyOh in the future should use a credit card for purchases, as it provides protection in case things go wrong.
Big garden shed
I was really chuffed to get my parents a big garden shed since they'd been after one for ages. I couldn't wait to see their faces when they saw it, but when it turned up, a piece was missing! I was proper gutted because I had to wait for them to send out a replacement before I could set it up. It was a bit of a pain, but the shed seems to be good quality at least.
Outdoor furniture set
My time with the company was really disappointing. I picked a delivery date, but they totally ignored it and then changed it twice with no heads up or reason. It was frustrating for my plans to be messed up because they didn't know what they were doing. Plus, contacting customer service was a nightmare. The phones never got picked up, and the chat was useless. I felt like they didn't care about me as a customer because they couldn't even communicate properly. I'd tell anyone to avoid this company.
Review with most votes
BillyOh Pent shed
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