BillyOh51 reviews
This score is based on 51 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Table and chairs purchase
I bought a table and chairs recently, but the delivery process didn't go smoothly. I placed the order on the 5th of May and was told it would take 5-10 working days. When they finally gave me a delivery date of the 27th of May, I was shocked to see it was on a bank holiday Monday. Even though I was worried, the company said it would still be delivered on that day. But, it never arrived, and when I called them the next day, they said it had been rescheduled for the 31st of May.
£2k playhouse
The company keeps on ignoring my requests for a refund, from both me and my credit card company. Luckily, my credit card company has refunded me while they look into the problem. I recommend that anyone thinking of buying from BillyOh in the future should use a credit card for purchases, as it provides protection in case things go wrong.
Big garden shed
I was really chuffed to get my parents a big garden shed since they'd been after one for ages. I couldn't wait to see their faces when they saw it, but when it turned up, a piece was missing! I was proper gutted because I had to wait for them to send out a replacement before I could set it up. It was a bit of a pain, but the shed seems to be good quality at least.
Outdoor furniture set
My time with the company was really disappointing. I picked a delivery date, but they totally ignored it and then changed it twice with no heads up or reason. It was frustrating for my plans to be messed up because they didn't know what they were doing. Plus, contacting customer service was a nightmare. The phones never got picked up, and the chat was useless. I felt like they didn't care about me as a customer because they couldn't even communicate properly. I'd tell anyone to avoid this company.
Wooden garden shed purchase
I recently bought a wooden garden shed that I thought was a fantastic deal. From what I can tell, the shed seems to be top-notch quality, especially for the price I got it at. I haven't had the chance to put it together yet, but I'm feeling pretty optimistic about it. The delivery service was really good, and I got to meet Phil from the company's Mansfield location, who was a really nice guy and a real asset to the business. It's not often that delivery gets done so well by other companies, so it was a nice change. I'm really looking forward to putting it all together in the first week of June.
Shed purchase
What a nightmare! Ordering the shed was fine, but everything else has been a disaster. Calling customer service meant waiting forever, and promises made were hardly ever kept. The delivery date was terrible, and trying to change it was pointless. When it finally arrived, a panel was missing and the quality was awful, especially for the price. Asked for a refund, but had to keep chasing them up for collection. Had to threaten to get rid of the shed if it wasn't collected promptly. Was given wrong delivery dates and times, causing even more hassle. The communication and service were terrible from start to finish.
Bin storage purchase
I recently bought a bin storage unit from this company and I have to say, I really love it. Ordering was easy and the product is great quality for the price. It looks fantastic in my garden and I'm very happy with my purchase. I would definitely recommend this company to others.
Metal shed purchase
I bought a metal shed about six weeks back and I've had to ring them up three times to ask about it. Every time, they come up with a different excuse and say it's ready but just waiting for a courier. It's really annoying to see it sitting there for more than a week without getting delivered. Their service has been rubbish, and I'm let down by the lack of updates on my order.
Easy ordering process with helpful customer service
I bought something from this company not long ago and I thought the website was really easy to use. Ordering was simple and I liked that I could change the delivery dates. The online chat was super helpful and it really made a difference to my whole experience.
9x6 Lincoln Greenhouse
I've just bought a 9x6 Lincoln Greenhouse from this company. At first, I was drawn in by the good prices, but then I saw some worrying reviews which made me a bit unsure. Still, I went ahead with the purchase because I'd put all my savings into it already. Ordering was easy and customer service answered my questions quickly. The greenhouse arrived surprisingly fast, which was a nice surprise. Overall, I'm happy with my purchase and I hope the quality is as good as I'm expecting.
Shed purchase
I had the most awful experience with this company! I ordered a shed and waited for 5 weeks for delivery, only to receive the wrong one. It was a nightmare from start to finish. There was no communication about my order, and when I finally asked, it magically started moving forward. The delivery was a disaster - no date or time given, just a vague instruction to look out for a van. The shed was left at the front of my house, and I had to carry it up stairs to my garden. And to make matters worse, it wasn't even the shed I wanted! It's been over a week now, and there's still no solution in sight. The lack of care and communication from this company is completely unacceptable. Absolutely shocking.
Shed purchase
The dispatch took a bit longer than I thought, but the delivery was super quick once it was on its way. Thankfully, there were no missing parts, everything was labelled clearly, and the instructions made sense. They gave plenty of extra screws as well. I'm really pleased with how the shed turned out in the end.
Greenhouse purchase
The delivery driver did a great job by placing the greenhouse in the garden for me, instead of just leaving it on the drive. However, the actual greenhouse itself wasn't that great. The instructions were really difficult to follow, almost like they were trying to make it hard on purpose. It was like putting together a puzzle with missing pieces. The plastic wrapping around the parts just made things harder to get out. On top of that, the aluminium frame was a bit bent when it arrived, and there was a problem with the door that meant it wouldn't close properly. Overall, it was okay for a midrange greenhouse, but the quality could have been better.
Wendy house
We ordered a playhouse in June via Ebay which was delivered at the end of July. It took us 1 week just to get the assembly instructions from BillyOh (by email) as they were not included in the pack.
To our despair we had so many issues it was ridiculous – we found that panels which abutted each other were stained different colours (meaning we had to paint to playhouse), identical parts were of vastly different sizes and not square, splits and protruding staples ... nails were prevalent throughout the panels, the window acrylic did not fit into the window apertures, the roofing felt is of poor quality, tearing like paper and the bunk bed sticks across the doorway due to design fault. To compound matters we were also sent incorrect panels (4 of the same hand instead of 2 pairs) and the wrong roof was included.
After we complained to them about the issues and missing items they told us to return the playhouse if we are unsatisfied but would charge us a collection fee of £118! By this time we had already started assembly so this was not practical.
Eventually the missing parts were delivered (to our neighbours – wrong address on the package) 1 month after we requested them. Due to how poorly the panels were made and that they did not fit together we had to employ a carpenter to complete the assembly, buy extra materials and paint it. It cost us an extra £350 to fix all the issues. BillyOh refused to give us any discount for the extra expenses occurred due to the poor quality of their workmanship.
Avoid them at all costs or you will pay the price, literally!6 x 4 apex bike shed ORDER: BS14311
waited 7 weeks for delivery and it arrived 02/06/2021. when it arrived there was an apex section missing from above the door (apex bike shed) and also 60 off 30mm screws, having sent a report on line i was told that the parts would be with me Friday 04/06/2021, excellent as i can do it over the weekend... oh no i get an email 03/06/2021 saying its now going to be the following week, after i arranged for someone to be in. To wait so long and not get all the parts is just very poor, having worked in an industry that sends out thousands of items i would expect the same service as we provide our customers, but not billyoh. It also looks really cheaply made and not with tanalised wood, just golden spray, i actually dont think it was stated if the woods was treated but for £400+ i would expect it.
07/06/2021 Update: so the missing parts were delivered today and the billyoh shed build began. i can safely say that no care was taken to put the shed together in the warehouse, batons offset to uprights leaving huge gaps when fitted, door width 4mm different from top to bottom, i had to take pieces apart or amend to get the shed to fit correctly.
i cannot seem to find an email address to send the pics to Billyoh anywhere, hit the complaints button on their website and it just sends you around in circles.
ORDER: BS143115deluxe playhouse
purchased as a present for my daughter and was told 17days delivery ,ended up over 40days, customer service non existent and ignorant,arrived in poor condition, very poor quality timber, manual was not worth the paper it was on and severley overpriced,wouldnt touch with a bargepole
10 x 4 lean to greenhouse
This lean to green house, was and is still being advertised as having “solid twin-wall polycarbonate glazing”. The glazing is nowhere near solid, it is that flimsy and flexible that when it comes into contact with wind, the panels flex and blow out. I have fitted in a sheltered area and added the additional security of silicon sealing the windows in, but they still just flex and pop out. The so called solid twin-wall polycarbonate glazing is not fit for purpose and its description is misleading of the actual product.
I have been in touch with customer services via numerous emails but they did not offer any resolution to my complaintSummerhouse
We took delivery of our summerhouse during lockdown. My husband is very practical so constructing it was not a problem as this was the only choice. It became increasingly clear that many of the parts were sub-standard and of poor quality but we could not dismantle it . We replaced a number of the items and photos were taken as proof. It now leaks. Again photos have been forwarded. They are useless, as a company. We have now sent x4 lots of photos and numerous emails. They have done nothing! We have received excuses, refusal to refund part of the cost and general appalling customer service. We would like to take the matter further! We would NEVER use them again.
9x8 Billy Ho metal pent roof shed
Purchased this off the website which was straight forward, and chose a delivery date. I took the day of work after receiving a confirmation email..no show! Delivery finally arrived five days later. Well where do i start. This is without doubt one of the most awkward things I have put up( and i am in the property trade)It took me nearly two days. The instructions are ridiculously bad ( blurred diagrams only) and if you get the wrong order with the structural pieces when you come to putting the roof on then start all over again. All in all the shed seems fairly good and sturdy and looks good. The instructions are a nightmare!
BillyOh Pent shed
I researched and researched which shed to buy until I was dizzy! In the end I went with BillyOh as it appeared to be of good quality and mid-high price giving me assurance I stood a chance of a reasonable shed. There was a 31 working day lead-time which meant delivery would be 12th August. as the 12th got closer I started doing some research (yes, back to front) I was more than a little concerned when I read the reviews on a number of sites. On 11th August I received an email saying delivery was scheduled for 12th August and I would receive a telephone call on the day. Sure enough I received a call on 12th asking if it would be possible to deliver on the 13th, no problem. On 13th August the shed was delivered. Typically the weather did not allow immediate construction. When the weather allowed we took a full itinerary of the parts and everything seemed to be there, one small gripe at this point, we received a bag of screws, nails, 75mm, 40mm, 30mm, 25mm and two sizes of nails. In an ideal world a separate bag for each would have saved 30-45minutes. It took my son and I two days to put up, the instructions were sufficient, relying on pictures as the directions were a little vague. The base was vital to get correct but one square the sides went up in a few minutes, slotting together perfectly. The roof took a little longer but having aligned the floor there was not a lot to go wrong with the roof. My son fitted the doors with little fuss either. The felt roof laid perfectly and a whizz over with some preservative and we have a great shed. My initial fears and concerns were for nothing as the service (additional copy of instructions were requested), delivery, communication and product quality were without fault. Perhaps, compared to others we were lucky, but I cannot see why I would be treated as a special case. I am a genuine purchaser and not a spoof BillyOh ghost reviewer.
About BillyOh
Your garden should be a nice place to relax. But where can you find the best outdoor furniture and other products? One shop that focuses on this kind of products is BillyOh. But what will the quality of their garden furniture be? Will their barbecues make for some nice meals? How sturdy will their garden buildings be? Will their fence panels keep unwanted visitors off your property? Will it take long for their customer service to deliver your picnic table? And what kind of customer service will this garden shop provide if you happen to need some help or assistance before, during or after your ordering process? The only unbiased answers are given by garden lovers that have bought from BillyOh before. Read their reviews to get some inside information of BillyOh. Their comments, experiences, ratings, opinions and remarks will help you to discover if BillyOh is the right kind of garden centre for you.
About BillyOh
BillyOh is a garden centre. The company is a brand name of Kybotech Ltd. They have been in existence ever since 2000. In their shop, you can find all sorts of garden products. There is, for instance, garden furniture such as dining sets, garden chairs, rattan garden furniture, furniture cushions, rattan sofas, 4 seater sets, metal garden furniture, garden tables, garden benches, cube sets, corner sofa sets, wooden garden furniture and more. They also offer some barbecues such as portable BBQ’s, gas BBQ’s, kettle BBQ’s, charcoal BBQ’s, BBQ covers, spares and regulators. They also offer some garden buildings such as contemporary log cabins, traditional summerhouses, metal greenhouses, bike storage solutions, cottage style playhouses, small sheds, office sheds, wooden garden workshops and so on. Their decking category contains fence panels and decking boards that can help to shield your garden from people who have no business entering it. And they offer some other garden items such as TV wall brackets, sledges, playhouses, slides, pens and picnic tables.
Services of BillyOh
You can order the garden buildings or garden furniture from their website. Just select the barbecue that you want and put it in your online shopping bag. BillyOh’s delivery service will send the item to your home. If you sign up for their newsletter mailing list, they will send you regular emails to keep you posted on their latest updates, new products and special offers, but they will also provide you with 10% off your first order when you make your first purchase. BillyOh also has a customer service that is ready to assist you whenever you seem to need some help.
Complaints, Compliments and Tips for BillyOh
Have you ever ordered a barbecue, greenhouse or another item from BillyOh? If so, then we would like to know what you think of this garden centre. How easy was it to order one of their garden furniture sets? How sturdy and durable are their summerhouses really? Can you really get some work done in their garden office? Did it take their delivery service long to send you your garden fencing? And what is your personal experience with their customer service department? Please write your own review and share your opinion.
Will your garden look better with products from BillyOh?? Read customer reviews about their garden furniture, garden buildings, summerhouses & BBQ's
Details
Contact Information
Claylands Ave
S81 7BQ Worksop
United Kingdom
Categories BillyOh
Services | House & Garden Reviews & Experiences
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Last update: January 2026
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Review with most votes
BBQ
Excellent quality BBQ but do not buy the cover, first one was ripped and having sent photos they did replace it but it is so thin, save your money. They totally lie about delive... Read onBy: David Ashbolt