ParcelHero63 reviews
This score is based on 63 genuine reviews submitted via BritainReviews since 2018.
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Pathetic customer service parcel sent but never delivered excuse after excuse but no offer of refund so from being next day delivery to 14 days later being told they have a dispute they are sending it back to me FREE of charge like I should be grateful expect to wait up to another 14 day with no tracking. AVOID THIS COMPANY unless you like throwing your money away.
ParcelHero
Paid for my new bathroom sink to be picked up from the shop on the 30 of May.
After failing to collect the 1st time, I was forced to pay to reschedule !
Almost a month later, the sink is still not here.
On the 2nd attempt, the sink was successfully picked up. Horay you may say, but noooo. As it turn out, the shop handed the sink to UPS which I though sounded strange until ParcelHero "brilliant" customer service representative explained ParcelHero is in fact only a comparison website outsourcing their order to 3rd party Courier...
Now despite providing a proof of collection, ParcelHero doesn't know the whereabouts of my sink and is now denying having even been collected...
Today (28/06/19) I have officially given up trying to get my missing parcel investigated. The only option on offer was pay to a further £6 to cancel in the hope I'll at least recover the majority of the cost.
To ensure you get better service and better customer care, go direct. ParcelHero is ZEROThe worst company I have ever encountered! Warning! Stay away, do not use these people!
They failed to collect two parcels then wanted to charge me double when I requested a refund! Absolute fraudsters, they should be put out of business!So So..
Hardly I believe on commitment of any
courier and cargo company's
But you delivered on right time, quite surprising
Let me continue with you to some more destinations then I could be able to change my set mind about these companies either big of small.
Hi Hero ,I will give you 8 out of 10 points.Either you are an employee of the company leaving a fake review or you were just plain lucky.
Well said Jayne
My parcel then came back to me and they took more money from my account for it to be sent back. DO NOT GIVE THEM YOUR CARD DETAILS they take what they want from you
About ParcelHero
Even though a lot of post has been replaced by email, some things still have to be send by regular mail because they cannot be send via a computer. In these cases, you will need a courier service to send the package to the recipient. But since there are many courier companies, which one should you choose? One of the companies that you might be what you want in courier company is ParcelHero. But how careful will they be with your parcel or package? And what kind of service do they provide it something does not seem to go according to plan? Before you decide to let them handle your package, first read reviews from people that have already used their serviced in the past. Their reviews and experiences can help you to get a proper view of what ParcelHero really offers so you can use that information to make your own decision.
About ParcelHero
ParcelHero is a courier service. The company was founded by Roger Sumner-Rivers. He established the company is 2003. Their headquarters can be found in West London. Their brands also include Deliver Plus, ParcelVision and Alfasent. ParcelHero offers their services for both individuals and businessmen. You can send your parcels within the UK. In that case, you can make use of their UK next day delivery. But they also offer worldwide parcel services. They send to countries like Hungary, Luxembourg, Liberia, Iran, Madagascar, Indonesia, Australia, USA, Mexico, Romania, Taiwan, Iceland, Switzerland, Bangladesh, Cambodia, Venezuela, Andorra, Holland, Germany, France, Spain, Israel and many more countries. And they offer import services and courier services for large and heavy parcels. They make use of couriers like DHL, UPS and DPD. You will be given a tracking code so you will always know where your parcel is at that precise moment. And you will also know when the recipient will receive the package.
Service of ParcelHero
ParcelHero offers courier services for parcels. You can get a quote by filling in an online form on their website. They want to know which country you will be sending from, your post code, the country your parcel needs to go to, the postcode of the recipient etc. They also want to know a couple of things about the parcel itself, namely the weight, length, width and height. If you want to contact their customer service, you can get a hold of them via email or social media.
Complaints, Compliments and Tips for ParcelHero
Have you ever send a parcel via ParcelHero? Then we would like to know how that worked out. Hoe easy was it to get a quote or make a booking? How accessible do you think their website is? Did your parcel arrive safely at the house of company of the recipient? Was the parcel undamaged? And what kind of customer service do their provide for their customers? Every opinion matters, so write a review and post it here on BritainReviews. That way, other people will get an idea of what ParcelHero is really like.
Will ParcelHero deliver your package undamaged? Read customer reviews about their delivery service, courier service and import services for parcels. Or if you're not convinced yet, you can check out ParcelCompare customer reviews and similar companies on BritainReviews.
Details
Contact Information
PO Box 658
TW8 1BS Brentford
United Kingdom
Categories ParcelHero
Services | Postal Services Reviews & Experiences
Page Statistics
Last update: August 2026
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Review with most votes
So So..
Hardly I believe on commitment of any courier and cargo company's But you delivered on right time, quite surprising Let me continue with you to some more destinations then... Read onBy: Niyaz Khan