Spotlight: What are our customers saying?
Absolute SCAM Failed to collect parcel on two occasions. Charged me to cancel the collection when they'd failed to provide the service I'd paid for, then lied about the fact that they'd chased t...Read on
Absolute disgusting company, not only was I charged nearly £50 for a surcharge when I measured the parcel before sending and proved the length of an identical item to be 28cm shorter than I’m being...Read on
Terrible company. I did exactly what they say to do on line and they collected the parcel the following day as arranged. 2weeks later I have received an email asking for another 16quids. They say t...Read on
AVOID THIS COMPANY AT ALL COSTS!!!!! Lie about delivery times. Quoted estimates delivery of 2 days, the courier DPD confirmed it is IMPOSSIBLE to delivery to Europe in 2 days, they quoted 3-5 days...Read on
Spurious claims that our parcels are larger than we stated when booking - and then they take the additional charges from our card without authorisation. In 11 years of trading as a company this has...Read on
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Failed Collection - AVOID AT ALL COSTS
Failed to collect parcel on two occasions. Charged me to cancel the collection when they'd failed to provide the service I'd paid for, then lied about the fact that they'd chased the courier (UPS) who said that they'd attempted collection twice (they hadn't).
I got a partial refund, but they still owe me more than £10 which I am never going to get back,
Avoid at all costs.
Absolute disgusting company, not only was I charged nearly £50 for a surcharge when I measured the parcel before sending and proved the length of an identical item to be 28cm shorter than I’m being told my item was. I then have an additional charge being taken from PayPal by parcelhero for a service they haven’t provided. Be very aware when you click to pay a surcharge you get double charge by this scam of a company. After 3 emails still not a since response from parcel hero, this is theft of funds and I will be contacting the police about this. AVOID AT ALL COST, PARCELS2GO.COM are a lot better company and do not steal from customers
If I could give this company 0 stars I would.
Terrible company. I did exactly what they say to do on line and they collected the parcel the following day as arranged. 2weeks later I have received an email asking for another 16quids. They say that my parcel was 48kgs!. It was 24 kgs when I checked it and the item specification says the same weight. I have followed their appeal service and provided evidence that they were wrong but simply told me to pay up. And when I asked for evidence that I broke the contract and did not enter the correct weight, they did not respond. Parcel Scam. Stay away from them.
Same here! I had one parcel where they tried to extract excess payment for a totally made up volumetric dimensions. My second time I used them, they lost my package, worth £584, and refuse to pay compensation. AVOID
AVOID THIS COMPANY AT ALL COSTS!!!!!
Lie about delivery times. Quoted estimates delivery of 2 days, the courier DPD confirmed it is IMPOSSIBLE to delivery to Europe in 2 days, they quoted 3-5 days. ParcelHero refuses to correct their estimated delivery times so are lying to customers, promising a service that no courier can deliver. I took it up with “customer service”, nothing more than a bot spitting out scripted responses that don’t answer your question. No telephone number. No manager. No human. Don’t waste your money with these scammers. Please avoid this company at all costs!!!
Spurious claims that our parcels are larger than we stated when booking - and then they take the additional charges from our card without authorisation. In 11 years of trading as a company this has never happened until we used ParcelHero - we use standard box sizes but they claim they've magically "grown" 2cm in each direction!! Is it fraud or incompetence? Well given their refusal to address the issue or pay any attention to photos of measurements and the standard box sizes, I assume it's deliberate as it would be simple to rectify if they wanted to. AVOID.
This happened to me too. I used a standard sized bike box which appeared to have magically grown during transit. When I refused to pay the extra and sent them details of the bix I used, they took the money from my account anyway
Was exceptionally precise with measurement and weight of parcel. Once delivered, receive invoice for additional £97 for a parcel that cost £37. Company provided no proof at any point of my parcel being 4 times bigger and 5 times heavier than declared. Absolute con merchants. Luckily I could supply proof of the measurements and weight via photo's and video's so their dishonest scam did not work with me. Shame on Fedex too for showing no interest in the situation and washing their hands of the matter altogether.
UK to USA next day
I ordered next day delivery to my son in USA. The parcel was not collected ( The window was all day) . I did not receive a phone call or any reason it was not collected. Their phone number was unobtainable and on their web site it says if your parcel was not collected, reschedule or take it to a drop of point. I could have done this in the first place if that is what I wanted. This is now the next day, and although I emailed them to say what had happened I still haven't had a reply. No communication at all. I am now trying to recoup my money and have booked with DHL through Parcel2go. They have emailed and texted a 1 hour window to collect it and their tracking system is very clear. They seem comparatively amature. Steer clear of Parcelhero.
Uk to Svk package
We sent package from UK to Svk. Used make-up up as gift with insurance up to 50 GBP. My friend received to email to pay 21.50 EUR to get the package. How di they get the amount 21.50 ??? And it was sent as gift. As usual with scammes you are not able to call on any number to make complain.
Parcel to USA
I measured and weighed my parcel, got a quote and sent it to USA. After it was delivered Parcelhero contacted me and told me they had checked the parcel and my dimensions were wrong, and they were going to charge me more. They had ABSOLUTELY NO PROOF they simply made up some dimensions and said that was what the parcel measured. If I wanted to dispute it, I had to send photos of the parcel with label being measured (because obviously I would have those). They could not provide the same, they just said thise were the measurements taken. I used their measurements to get another quote, and this came back as less than a third extra of what they wanted to charge. Despite my objections they just took the money from the card used initially without any authority from me
Courier service for a tent
Although collection and delivery seemed fine, I received a notification of additional charges a few weeks after the transaction. Parcel Hero claimed that the tent packed was over 3m long and heavier than I'd paid for. I got manufacturer confirmation of the weight. They claim UPS have billed them already but they refuse to send proof of this. Steer clear of Parcel Hero and go directly to the courier.