ParcelHero Reviews
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UK to USA next day
I ordered next day delivery to my son in USA. The parcel was not collected ( The window was all day) . I did not receive a phone call or any reason it was not collected. Their phone number was unobtainable and on their web site it says if your parcel was not collected, reschedule or take it to a drop of point. I could have done this in the first place if that is what I wanted. This is now the next day, and although I emailed them to say what had happened I still haven't had a reply. No communication at all. I am now trying to recoup my money and have booked with DHL through Parcel2go. They have emailed and texted a 1 hour window to collect it and their tracking system is very clear. They seem comparatively amature. Steer clear of Parcelhero.
Uk to Svk package
We sent package from UK to Svk. Used make-up up as gift with insurance up to 50 GBP. My friend received to email to pay 21.50 EUR to get the package. How di they get the amount 21.50 ??? And it was sent as gift. As usual with scammes you are not able to call on any number to make complain.
Parcel to USA
I measured and weighed my parcel, got a quote and sent it to USA. After it was delivered Parcelhero contacted me and told me they had checked the parcel and my dimensions were wrong, and they were going to charge me more. They had ABSOLUTELY NO PROOF they simply made up some dimensions and said that was what the parcel measured. If I wanted to dispute it, I had to send photos of the parcel with label being measured (because obviously I would have those). They could not provide the same, they just said thise were the measurements taken. I used their measurements to get another quote, and this came back as less than a third extra of what they wanted to charge. Despite my objections they just took the money from the card used initially without any authority from me
Courier service for a tent
Although collection and delivery seemed fine, I received a notification of additional charges a few weeks after the transaction. Parcel Hero claimed that the tent packed was over 3m long and heavier than I'd paid for. I got manufacturer confirmation of the weight. They claim UPS have billed them already but they refuse to send proof of this. Steer clear of Parcel Hero and go directly to the courier.
International parcel delivery
Booking a parcel collection is quick and easy, parcels collected on time. Sadly after that cuts all downhill. I’ve sent 6 parcels from the U.K. to New York & Brisbane and none have arrived in or near their delivery date. The customer service is dire, automated responses, no weekend service, no help provided until the parcel is in Anne’s for at least 7 days. No refunds for very late delivery even if you’ve paid double for express delivery and your package arrives later than if you’d booked standard. No interaction on your behalf between parcelhero and the couriers in the destination country. From now on I’ll be booking directly with couriers.
Collection and drop off
I booked a collection and drop off service last Feb 10, 2021, I received an Email on the 12th Feb saying that the package was already delivered to the receiver, on the 14th of Feb the receiver called me asking where is the package, so I was so confused as I received the delivered Notification email. I emailed the ParcelHero asking where is the package on the 14th Feb, and one guy responded to me saying that the package was sent to the Access point as the receiver is not home when they delivered it, also they are asking me to ask the receiver (CEO of a Company) to collect her own package, I asked them to redeliver it as I cannot ask the CEO to collect it. the reason for us to buy the service is the CEO cannot go out and collect it by herself. now its already March 1 and still I don't have any update about the package, one Guy named Yogesh Kumar a ParcelHero Customer Service emailed me telling
" Dear ****
Thank you for your email.
I request you to wait for the delivery. If you do not want to wait, please ask the receiver to collection from the access point.
Please do let me know if you have any further questions
Regards
Yogesh Kumar
ParcelHero Customer Services"
Like, Mr. Yogesh, what do you think I am doing? are we not waiting?
I was hoping to get this issue resolve as soon as possible, as the package is so valuable and cannot take any more delays.5 parcels to russia
Disgusting! Missold me their services! Sent 5 parcels to Russia at a price of £180 which got RETURNED saying I wasn’t supposed to send to private individual which I didn’t know about! To which they said I had to do my own research! Why on earth would I do a research when I am just posting a parcel?! I am not sending a rocket to the moon! So I am not getting my money back, getting a return charge (god only knows how much) and the parcels are still with me! Absolutely disguising! Plus 3 out of 5 parcels got damaged which I will have to re-package before I post them with a different company! Would not recommend! That’s a loss of more than £600 for me!
Courier Service
STAY AWAY, STAY AWAY, THEY ARE ONLY INTERESTED IN MONEY!!
Worst courier company I have dealt with. Their customer services is appalling, they cannot answer simple questions asked. They just stick to the script, even saying things that are not relevant to the issue raised. If the rating had an option to give a negative number, I would have done so.
They did not pick up my parcel on time, twice. They claim it was because it was after the cut off time. In both cases, they never bothered to contact us or send an email to explain the parcel would not be picked up as stated in their emails.
Now they want to get money out of my account, without my permission, saying the audit of the parcel showed the weight was more. Their customer care is appalling. All they want is MONEY, they do not care about customer care.
Do not use them, if you do so, you are doing so at your own risk and at the expense of your wellbeing too. I feel harassed, threatened, intimidated, tormented, distressed and bullied.
STAY AWAY FROM THEM. THERE ARE OTHER COURIER COMPANIES MUCH BETTER THAN PARCELHERO!!!Be very careful...
Beware the small print: billable weight and actual weight are not the same and this is not made clear on the website!!
I have been asked to pay more than twice the original cost of the service due to estimating measurements!!
Honestly, I was attracted to the price. We'd received a large item ordered on amazon, it arrived damaged and we were informed that we'd have to pay for it to be returned. Rather than be stuck with it we arranged to return it through Parcelhero and we were satisfied with the price and collection process. It was only when a day later we received a bill for £65 MORE that I realised my mistake in using this service.
While Lewis has been most apologetic and polite it still seems that I am liable to pay in excess of £90 to return an unused item that was damaged in delivery to us.Postage
Send your parcel. Expect to receive an email a few days after delivery telling you your parcel weighs 4 times the declared weight/measures. Don't expect Parcelhero to provide proof of this - they never will. Expect to pay an additional sum of approx £100 if you have not got photographic evidence of your parcel being the correct dimensions. Prepare yourself for weeks of frustration trying to get any real help from Parcelhero. If you are happy to pay the additional £100 on a parcel that they told you would cost £37, then go ahead and use this thieving shambles of a company. They should be closed down. Absolute con merchants.
Parcel for delivery
First the person who collected was not pleasant. Now I am told my parcel is lost. I could cry as it contains christmas presents for children I am unable to see. Will never use this company again. I am so upset, now what do I do
Courier service
Please! do not patronise this people, they are scammers, big time scammers. They made me pay over £30 for a service they never rendered. They claimed three attempts were made to deliver my parcel to Germany but the parcel never left the shores of the UK, and to make matter worse, the parcel was returned to me damaged. When I used the services of another courier company, the parcel was successfully delivered on the first attempt. All efforts made to reclaim back my money from this big time scammers were futile.The customer service was so appalling, all they care about is money.
Patronise them at your own peril.Large delivery
Beware of attempts to extract more money
A friend recently was faced with a demand for additional payment for a shipment. Fortunately, my friend had the benefit of legal knowledge and was able to fend off the claim. Research has revealed a pattern of behaviour with this company:
1) They will try to charge more money for re-booking a collection even if the courier failed to show.
2) About two weeks after shipping large items which are charged by the volumetric weight they write to say that there was an in transit audit by the courier - FedEx, DPD, Tnt, UPS - which showed different dimensions requiring you to pay larger sums. On review sites, you will see stories of claims ranging from a few pounds to a few hundreds of pounds.
ParcelHero will say that according to their Terms and Conditions you have to provide photographic evidence of a tape measure against the parcel for the claim to be withdrawn otherwise they will debit the amount from your card.
My advice is that from day 1 - please contact your local law network for free advice. These centres tend to be located at your local Citizen Advice office. Speak to a solicitor free of cost.
Under English law, it is up to the party making the claim, i.e. ParcelHero, to produce evidence to support their claim. They will say their Terms and Conditions state that YOU must disprove their claim through photographic evidence. Where a company Terms and Conditions differ from English law, it is the law that takes precedence.
This company was quoted in the trade press at the start of the Coronavirus pandemic as saying that due to Covid-19 they predict that more people will now be using couriers. Based on their practice mentioned above - a potential gold mine of claims by them.
Don't use ParcelHero. Go directly to the courier service. However, if you have already used them and you have received a claim for more money .... don't argue ... contact your local law network for advice.ZERO STAR DELIVERY
If i could give zero stars i would. Can not stress enough to avoid this company.
Item sent, was delayed so we requested it be returned to us. Two weeks later no parcel and they claim it was delivered, but name not recognised by ourselves or the receiving party.
Either way they have lost the item, or delivered it (incorrectly) 2 weeks LATE, poor communication. AVOID at all costs.Delivery to France with Hermes
I've been using them for parcel deliveries for my record label without an issue, but recently on a package sent to France via Hermes the package was opened in transit and only 1 out of 20 records arrived.
They refused to take my claim for lost / damaged goods seriously and now stopped replying to my emails after claiming my packaging was insufficient. Even though I explained the same package had been used previously when the records travelled from Poland to the UK.
I'm really disappointed with their customer service and also what is the point of providing shipping insurance when the company chooses to dismiss any serious claims.Car lights
My parcel never got to its destination and I have been chasing parcel hero for three weeks. Utter rubbish
I chased them for WEEKS as well. It took more than FIVE WEEKS for the parcel I sent as a GIFT to a destitute cousin to arrive. AND ParcelHero claimed the price of the parcel as "taxes". I could get no satisfaction, they REFUSE to speak to you, they refuse to respond, or give you a telephone number.
Appalling service
NEGATIVE IN THE EXTREME. Never collected the parcel after days of questions. Eventually told me to rebook as they had never properly organised the booking in the first place. By then too late, asked for refund, got fobbed off with numerous replies asking me to rebook. Eventually got a link to cancel and get a refund but it was a 'cancellation' link, not a refund link, and the cancellation fee outweighed the cost of the delivery. Useless, impersonal, never again.
delivery mobile phone to italy
I sent a phone to my elderly mother in Italy. therefore they have been efficient. I paid a considerable sum including insurance, but 15 days later I receive an email: I still have to pay 9 pounds because the Huawei y6 weighed 3,800 kg? I paid for 1Kg because the parcel weighed 600 gr. and now they tell me it weighed 10 times more. They ask me to show a photo with the shipping label. so be careful take a picture maybe even when you weigh the parcel but much better do not do business with this rabble
Collection, delayed delivery and hidden charges
I'd paid for 2 parcels to be collected and delivered to me. Individual weights were supplied and I paid the combined total for 41kg. Parcelhero didn't give my weight split to ups, but divided it 50/50. The heavier parcel wasn't delivered on time. I questioned it and received an email back saying that I wouldn't be charged extra. Yesterday I received an email saying I would be charged an extra £61.74!
I've seen another review (very similar thing happened) and now I'm convinced it's a money making scam...
Be careful! I wouldn't recommend them and certainly wouldn't use them againNext day delivery
Pathetic customer service parcel sent but never delivered excuse after excuse but no offer of refund so from being next day delivery to 14 days later being told they have a dispute they are sending it back to me FREE of charge like I should be grateful expect to wait up to another 14 day with no tracking. AVOID THIS COMPANY unless you like throwing your money away.
Review with most votes
So So..
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