How many calls do you make in a month? How much data is used by you during your billing cycle? Are you frustrated by lengthy bills and unknown costs? Why don't you try the Plusnet services? Have you previously heard about them? Lets dive into the details about Plusnet and see what tariffs they have on offer for you.
Mobile and Internet have become a part of our lifestyle today. Calls, texts and data are all almost indispensible and have become an integral part of our daily routine. But as all things, even these come at a price and as such one needs to find the best deal to save the most while enjoying them continuously. Plusnet is a communication provider that expertises in providing broadband and phone services. The company's aim is to not only provide the best prices over usage but also to provide the best services at those prices as well.
About the Company
Plusnet Technologies Ltd was established in 1997 wherein it started with the launch of its sister brand Force9. Initially the company started its operations as a communication provider and also started what we know today as the F9 brand. It soon forayed into broadband services by providing products and solutions for both residential and business purposes. With time the company evolved into a major internet service provider and won several awards for its services as well. Today the company provides its exclusive services in the field of TV, phone, mobile and internet.
A Plusnet Advert
Plans and Packages
Unlimited Business Broadband, Business broadband and Fibre broadband are some of the packages that are provided by the company. Even within these packages there are several options to choose from. For instance there are separate plans for local, national and international users. A user can choose any plan based on his/her preferences and pay accordingly. There are minimum charges applicable for each type of plan and for additional benefits you need to pay the extra amount.
Customer Support and Services
Plusnet is a customer-oriented brand which focuses to provide the best services at best prices. Plusnet offers services like 24/7 support, online content control, wireless router and domain and webspace of your own amongst many others. It is a brand that believes that only customer satisfaction can help it grow and evolve and that's why the company takes a keen interest in attending its customers. All its packages and contracts have been prepared based on the reviews it gets from its customers through different platforms like Facebook, Twitter and others. The company also maintains a helpline number and dedicated email services to let its customer voice their queries and opinions about their services. Another worthy feature is the Live Chat option wherein you can get answers for your queries almost immediately.
If you have an opinion about the company or its services then please come forward and share your valuable comments with all. The comments section below is for the good of all users and let all be benefitted by the same.
Does Plusnet offer speedy broadband and a good internet connection? Read reviews about this telecom company written by real customers
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I took out a two year contract for phone and broadband paying line rental saver upfront. They only allow you to pay one year line saver upfront. They sent me a reminder TWO MONTHS prior to expiry. I expected this to be automatically renewed using DD. Conveniently they sent no further reminders (unlike most services I receive who have the courtesy to inform you a week prior to renewal) Consequently I ended up paying a couple of days late and Plusnet financially penalized me for doing so. The arrogant advisor informed me he was there as an enforcer of the rules they conveniently make up.
I completed a new DD with another bank for the monthly bill. I was informed as usual by PlusNet that the monthly bill was ready and the amount would be taken out from the 21st onwards. Today I was informed that they had been unable to collect the £4.5 bill amount and requesting me to pay within 14 days. I paid within 10 minutes of receiving this email. I then received a total of FIVE reminders to pay within an hour (before and after they had acknowledged payment)
Strange how they can conveniently send various email, text and webpage reminders the day the BB payment is due yet can only send one email TWO MONTHS prior to LRS being due for renewal. I suspect it's because many of the customers fall into the trap I did and consequently get penalised for it.
Have now constantly read about PlusNet's extremely poor customer care, I can guarantee that they will lose at least 3 customers because of this poor service.
The worst customer services their adverts about good customer services is untrue
I signed up to Plusnet after a reasonable spell with sky who incidentally have excellent customer services
I signed up online and through a glitch on their website ended up being charging twice!
So I had the unpleasant experience of having to get in contact with an agent, this took me over 60 minutes to get through to an advisor!
My contract was arranged on the 17th of October and I waited patiently for my router to arrive
I finally gave up today (21st November) and after another 60 minute wait to get through to an advisor cancelled my account and now have to wait up to 30 days to get a refund
The thing that is very clear is that Plusnet has the worst customer services of any of the big broadband providers, even worse than Talk Talk which is really saying something!
So anyone reading this please be careful, Plusnet make big claims about their customer services but the truth is that this is completely misleading
They are dysfunctional and virtually impossible to get in contact with, I did not receive the service I signed up to even though they were quick to take my money.
I rank plusnet the worst broadband service provider with the worst customer services
i was looking for a broadband service provider for my office and i found Plusnet. They are providing my services for last 4 years and i must say their serb=vices are really above than average. also their support system and services all other helpful stuff are great
I=The broadband's speed is also extremely nice, of i ever face any problem then i can call Plusnet and they will repair it soon.i really recommend if you are running an office where you are looking for a trusworthy company who can provide broadband service then you should go with them,