Alfa Travel Reviews

: 23
83% Would buy here again

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K
Keith Wright
An enjoyable trip to Whitehaven. The Hotel ticked all the boxes, delicious food and very helpful staff. Days away to Ravenglass and Muncaster Castle, then Grasmere and Keswick were excellent. Andy...Read on
A
Alan Fenwick
i have just spent a week at the Regina hotel Torquay,i am very disgusted at the condition of the place,the carpets need cleaning the whole place needs a wash and a lick of paint,the service was ver...Read on
J
Janet Hawley
Just had a 5 day holiday at New Beach Hotel yarmouth everything was spot on cannot find a fault with anything Read on
C
Carole
Hi went to Criccieth Wales in June. Hotel under refurbishment which we were unaware of. Lots of workman around, dust, doors left open or propped open making it even colder in the hotel, not very n...Read on
M
Mrs H Still
Although the hotel and the staff were excellent, the food delicious the rooms nice.The travel to and from the hotel to the pick up points were a nightmare, we were taken by another company who's b...Read on

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    Western Lakes

    An enjoyable trip to Whitehaven. The Hotel ticked all the boxes, delicious food and very helpful staff. Days away to Ravenglass and Muncaster Castle, then Grasmere and Keswick were
    excellent. Andy, our driver, scored 10/10.


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    Regina hotel Torquay

    i have just spent a week at the Regina hotel Torquay,i am very disgusted at the condition of the place,the carpets need cleaning the whole place needs a wash and a lick of paint,the service was very poor,the meals need to be better coordinated,tea was supposed to be at 7.15it was after 8 most evenings and we were asked what we want for sweet and then told later they haven't got it, there was nothing left,there was no where to sit like a lounge after your tea ,when we got bowburn and got on the feeder coach after been sitting for half an hour the driver left but turned round and whent back into bowburn he realized he had to take another half an hour,but completely mucked up our travel plans when got home(taxis)) I'm not booking with Alfa again , shocking ,i certainly will not recommend Alfa to anyone, Alan Fenwick a dissatisfied customer


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    Great product

    Just had a 5 day holiday at New Beach Hotel yarmouth everything was spot on cannot find a fault with anything


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    Criccieth June 2021

    Hi went to Criccieth Wales in June. Hotel under refurbishment which we were unaware of. Lots of workman around, dust, doors left open or propped open making it even colder in the hotel, not very nice at all. No heating some of the other guests sat in their coats for their food as it was so cold. Food awful can’t even cook roast potatoes, a lot of frozen vegetables. On return the driver took a guy on the holiday and dropped him off at the train station. Made us late for the services.could not say goodbye properly to my sister, just enough time for a loo stop and get food.
    The good points trips fantastic.
    The waitress was also fantastic.


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    Isle of wight

    Although the hotel and the staff were excellent, the food delicious the rooms nice.The travel to and from the hotel to the pick up points were a nightmare, we were taken by another company who's bus should have been scrapped the seats were so uncomfortable with lumps ,no room , after 9 hours we could hardly move so cramped were we, we only had one stop to stretch our legs ,social chit chat completely bypassed our driver, we were given no information about anything,What I'd like to know is where are all the luxury ALPHA coaches as this is my second and maybe my last trip ,I may never get to see one

    Sounds how we was surprised you have given such a high score of 6 after your experience ????


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    Criccieth & Snowdonia

    For the price it's decent value overall but don't book until you can be
    assured that the catering at the GeorgeIV hotel in Criccieth has
    greatly improved since August 2020. Nobody expects gourmet
    food at these prices but they cannot cook even yorkshire puddings
    (absolute stodge, had not attempted to rise), Minestrone soup was
    frozen vegetable medley in boiling water with a little reddish colouring
    added (possibly tomato flavoured) and then the same vegetables
    were served with the main course. I could go on but gave up after 3rd night and dined elsewhere.


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    Two holidays

    I booked two coach holidays with Alfa but as the virus became more active I chose to cancel. I followed their rules exactly regarding cancellation, and have sent photo copies of all the details, 5 times, and telephoned, for a refund.
    Alfa have'nt even the good manners to reply.
    This has been going on for 4 months and still no sign of a refund.



    this sounds about right they dont seem to like complaints or give refunds


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    LARGER CARLSBERG LAGER AT £3-80 A PINT & TETLEY AT £3-60 A PINT.

    YOUR LARGER IS RUBBISH HAS BEEN FOR YEARS AT A RIP OFF PRICE, TETLEY THE SAME, I DO NOT MIND PAYING FOR PREM LARGER LIKE STELLA BUT NOT FOR RUBBISH.


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    7 days at Weston Super-mare Anchor Head hotel

    Pick up was disorganised from feeder onwards - no information! Hotel was so disgusting (room strongly smelled of urine). It was so bad we caught a train home to Lincoln the next morning! No compensation offered at all. Worst holiday of our lives. We would definitely not use Alfa travel again.


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    holiday



    I booked my holiday with Alpha on Thursday 11th of July for a holiday to Newquay to start on Saturday the 13th July.
    Time for my pick up was scheduled for 0940 hours. I had to phone their office to find out where the bus was at a little after 1005 hours. I waited some time before the phone was answered
    The lady I spoke to told me that the driver was very reliable and he would phone me to let me know what time he would pick me up. He did not phone me.
    At 1030 hours I saw a red people carrier stop outside the bus stop.
    Curiosity made me think that perhaps this was from Alfa. I asked the driver who he was, and who he was picking up. He replied "I have no idea". I suggested it might be me as I was expected to be picked up to go to Reading and onward to Newquay. He did agree that I could be the guy he was asked to pick up as the coach was waiting for me at South Mimms. He further stated I should have been there at 0920 hours . My paper work clearly said 0940 hours.
    Communication is a very important part to any business. I should know I have owned my own business since 1987 and only retired this year.
    My success relied on my communication with the editors, designers, writers, illustrators, photographers and distribution manager of my publications.
    We promote reliable, honest, professional businesses offering value for money. A local resident in Borehamwood where I live told me that your company was reliable, professional and gave value for money. VFM yes, but reliable and professional is I am sorry to say is zero.
    Travel was delayed from Reading but traffic you cannot control.
    Communication let you down.
    The Hotel Eliot was as near perfect as one could expect.
    What do you intend to do regards my complaint so that I may trust your company to use your service again this year of in future years.
    I await your most urgent reply.
    David Burcombe
    Former Managing Director of AMPSUK Tried and Trusted Ltd


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