Oliver's Travels - Overall Rating based on 154 reviews
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Villa reservation in Langhe Hills
Our experience with Anne, the concierge team leader, was absolutely fantastic. She was so helpful and professional when it came to booking our Villa in Langhe Hills. You could tell that she really took care to handle every little thing, making sure the whole process went smoothly and without any stress. We felt really confident knowing that she was taking care of everything, which made working with this company a real pleasure.
Booking of a villa rental
My experience with booking was simple. I did have a small issue with the villa I originally booked, but the customer service team were amazing in fixing it quickly and professionally. They were really dedicated and made sure I still had a great holiday experience. I really value their hard work in sorting out the problem so well.
Villa Jahta holiday stay
My family and I had a fantastic time at a villa in Croatia. The villa was really spacious, with loads of bathrooms for all of us, and the views were absolutely stunning. The location was spot on, with all the facilities we needed close by. Lopud was the perfect place for our family, with something for everyone, like beautiful beaches, top-notch restaurants, well-stocked shops, and breathtaking architecture. The person looking after the villa was so nice and helpful, that it felt like we were right at home. Our day trip to Dubrovnik was really enjoyable, and the transfers to and from the villa were smooth and unforgettable.
Wedding villa booking
I've just booked a gorgeous villa for my daughter's wedding next year and I'm over the moon with how everything went. The website was really easy to use and had loads of helpful details about the properties. I reckon I'll keep using it for all our upcoming holidays. Massive shoutout to our booking specialist, Evie, who was just brilliant. She really knows her stuff and gave us all the info we needed about the villa we had our eye on. Her visit to the property in person really sealed the deal for us. I'd definitely recommend it!
Family retreat
Our family had a fantastic time at this location - there was loads of room for all of us, and the chateau had everything we needed. It was a shame that the weather didn't play ball, but that's just how it goes sometimes. Despite that, we had a brilliant time and would absolutely suggest this place to anyone wanting a chilled-out break.
Booking at Point of the Sun, Ponto Do Sol, Madeira
I thought booking was easy and everything ran smoothly. The company was great at keeping in touch and answering any queries I had. Our accommodation in Point of the Sun, Madeira was amazing. We did get a bit lost trying to find the villa, but we eventually made it. Overall, our holiday was brilliant and even better than we had hoped for.
Booking villa in France
I just booked a villa in France with this company and I have to say, their customer service was amazing. Atarra, the person I spoke to, was so helpful and quick to respond every step of the way. She answered all my questions right away and made the whole booking process easy. I can't wait to stay at the villa later this month and I know it'll be great based on the fantastic service I've already had.
Stay at a Cottage
The cottage we stayed in was absolutely lovely and had everything we needed for our week-long holiday. It was quite a unique idea to have the living area and kitchen upstairs with a view of the castle, but it did make it a bit tricky when we wanted to eat outside. We were grateful for the dog-friendly features like blankets on the sofa, even though our dog didn't really bother with them. The ensuite shower was a bit disappointing, as it was really small and no shelf for shampoo, so we ended up using the main bathroom. Thankfully, there were plenty of things to do locally and some fantastic places to eat, and the weather was just perfect for exploring.
The price was a bit steep compared to other places we've stayed, but we did have some cashback from a previous booking which helped to make up for it. The booking process through the company was straightforward, although they did send an awful lot of emails in the lead up to our stay.Holidfay
Review Great Easton Manor Dunmow U.K. July 9 to July 12 .. 4 nights
Booked through Oliver’s Travels London U.K.
Great Looking property advertised in a slick A.I. website by Oliver ‘s Travels. What’s not to like it has lots visual sizzle but unfortunately not lots of steak.
I originally booked and paid for 5 nights but weeks after I had paid Olivers they cancelled the booking and offered now only 4 nights
Sorry booking error on their part but by then I had already purchased event tickets for several days around Great Easton for the days after our arrival . I accepted the 4 night offered by Olivers because some of our family were already booked flying in from Germany on those dates and I thought with Olivers help I would find some accommodation near Great Easton and while without an arrival day it would be hectic but it was doable.
Unfortunately Olivers was of no help ... I booked a hotel an hour away... and a week later Oliver’s advised the owner of Great Easton would not offer a full day refund from 5 nights to 4 nights so instead of a 20 % reduction in cost for the original 5 nights I was offered 70 % of a full day cost. I should have walked as it only got worse but I was boxed in because of flights and event tickets .
On arrival day I asked for the dinner caters to be allowed to arrive at the Manor by 3 :00 pm instead of 4:00pm and for our family to arrive after 5:00 pm as now our arrival day because of the 4 nights from 5 nights and event tickets would be time constrained. Olivers advised for 100 GBP payable in advance the owner would have someone available for us. I declined to be extorted again , shifted the caterers to after 6:00pm and left our event early to arrive per our contract after 4: 00 pm. Guess what they were not ready , the bed room towels were still in the wash.
After a perfunctory introduction to Great Easton Manor by the property assistant and on arrival of our caterers we discovered while the ... worked somewhat the oven was so badly greased over the caterers were afraid they might start a fire if they turned it on . The Aga ... quit the next day ... like the rest of the kitchen cooking area was covered in grease that the caterers would not use and thank goodness the micro wave worked or dinner would have been stone cold. Oh as night came on we also found there were no and I mean no dish drying towels , one dull carving knife but no other knifes . And the pool was too cloudy to use , some of the bedrooms while looking nice had no closets to hang clothes ... the owner had them locked up ... and in the morning , not a hair dryer in the entire house and oh when one of my family used the shower in their en suite room the water poured like a water fall through the living room ceiling below.
Honestly I am not making any of this up , it was a classic internet Air BnB nightmare.
I contacted Olivers in the morning as the owner would not give permission to Olivers to give us his contact information or even the contact info for his property assistant . When Olivers realized the condition of the property and my anger they give us the contact information.
Now the owner and Olivers Travels were in a pickle , the property because it was not ready for occupants solutions had to occur immediately and they did .
Over the next two days the property assistant spent 3 hours cleaning the oven , told us with some distain that the dish towels were in the outer annex building ... why they would not be in the only kitchen in the house still baffles my brain ... The property assistant delivered a new boxed hair dryer and some kitchen knives . The pool maintenance man chlorine shocked the pool and told us to wait for a day before using it. The Aga was re started but never came up to any temperature other than cold and remained like that with its oily smell right up until we left . Oh the leaking shower the plumber and the owner suggested to use another shower as to fix it would create a dreadful mess of opened walls etc.
The owner asked after discussing all of these problems asked if there was anything we liked about the property .
So here is my review . This is a great property but it is so poorly maintained that the slick photo website Is a border line fraud. The fact that the owner doesn’t understand that timely maintenance or indeed maintenance at all and attention to hospitality details would make this an incredible property and easily offer a return on invested capital in this property rental business.
However since this property is and has been up for sale for quite a while it is clear to me this is a property flipper that has been caught without a secure seat in the game of property musical chairs.
You can dismiss this review if you want but be aware. As for Olivers Travels I expect a branded travel company would vet the properties it advertises so what happened here ?
I am on my own I might just as well have booked with Air BnB.Luxury villa stay
The villa was even better than we expected from the pictures and description. It was absolutely fantastic! We really enjoyed dealing with the company, their emails were quick and helpful without being too much. The extra services they offered were really handy, especially with Anne Jaques looking after our concierge service. She helped us organise private chefs, taxis, pool heating, and even got the villa stocked with groceries before we got there. Anne was always fast to reply and did everything she could to make our stay amazing. We are really grateful to her for making our time there so special.
Booking process smooth
The booking process was so easy and stress-free. Rachel, who we dealt with, was always available and quick to respond to any questions we had. The place we rented was just like it was described online, and we didn't have any nasty surprises when we got there. We had a brilliant time overall and would definitely recommend this company to others.
Easy booking process
I recently booked a holiday home using this website, and it was a breeze. The lady I spoke to, Constance, was really lovely and helpful. She made sure everything was all sorted for our trip.
Villa exceeded expectations
The villa we stayed at was absolutely fantastic! It really exceeded our expectations. Everything we could have possibly needed was readily available, and the view was breathtaking. It was incredibly peaceful and relaxing, we almost felt like we were in a movie! We also took advantage of the nearby railway to visit other towns along the coast, which was a great experience. The concierge service was exceptional, both at the villa and wherever else we required assistance.
Concierge Service Fail
I asked for a lift and got a dull response saying they were too busy. So I ended up lugging my stuff to the villa on my own, only to discover that they had already sorted it out! It was pretty disappointing. I should have just gone with VRBO for some better assistance. Oliver's Travels really let me down.
Large family villa rental
We had an absolutely amazing time at the large family villa we rented for our 17-person family gathering. The place was so spacious and beautifully decorated, with all the amenities we could ask for. The kids had a blast in the pool and outdoor space, and us adults really enjoyed the well-equipped kitchen and comfy living areas. The host was super helpful and made sure our stay was perfect. It was the perfect spot for us to relax and spend quality time with our loved ones.
Amazing place
The place I stayed at was amazing! It had everything you could possibly imagine and even more. The location was stunning, and there were loads of activities to keep you entertained, such as swimming in the pool, playing tennis, and shooting pool. The most fantastic thing about it was how enormous the place was, just like a genuine castle!
Holiday booking keywords
My family and I had a fantastic time booking our holiday with this company. They were really helpful and friendly towards us. Whenever we had any questions, they were there to assist us. The communication was great! I will definitely recommend them to all my friends.
Luxury holiday booking
Don't just trust what you see in fancy brochures - it's the people who really make a difference. Atarra really went the extra mile, sorting out all my questions quickly and efficiently. It's this kind of tailored service that makes this company stand out. Definitely deserves five stars!
Villa holiday in Croatia
Booked our villa in Croatia through Olivers travels and I would never book with them again. First of all they are not registered with ABTA so if there are any problems, you will struggle to receive any financial reward. You also have to book flights separately, therefore it’s not classed as a package holiday.
The location of the villa was incorrect on their website and you could not walk to any shops/bars as stated in their description of the property. This was acknowledged by them after I made a complain on our return. We ordered a take away one night and even the delivery driver couldn't find it and the local rep had to provide directions.
The villa was quite close to next door which had been rented out to a man who was arriving a couple of days after his children who came over and warned us they were having a party. The noise was horrendous. We did put in a complaint to the local rep who asked us to phone her if there was any further noise. We didn't as would she of really come out at 3am in the morning - I doubt it.
Olivers Travels are quite crafty and they only introduce you to the property owners, therefore devolving them of all responsibility.
They did suggest giving us one nights accommodation back (£317) but this was declined by the villa owners.
Due to my negative experience with Oliver Travels, I would never book with them again and i suggest you take heed before deciding to book through them. This particular villa is also advertised on other websites so I should of checked other sites first (although the villa is called by different names)!Villa Marzanna
Lovely villa. Friendly and helpful host. Handy for Split and Omis. Close to a lovely local restaurant, tennis club and small golf course. And try ziplining in Omis!
Review with most votes
Oliver's my escape to boredom
Me and my wife always plan holidays in random and on my speed dial, Oliver's representatives be there to help me out there. We have been twice so far, once to Spain and once was... Read onBy: La Thompkins