Spotlight: What are our customers saying?
I would never take a chance with a travel agent that I don’t know personally ever again. Lost my $1,200 deposit for a trip we cannot take due to Covid19. Everyone has their challenges during this...Read on
I can only concur with all of the other posts. They have nearly £5000 of our money for our family holiday - and won’t give us a refund even though it seems likely that we can’t travel. Some none ...Read on
Oliver’s Oil Oliver’s Travel’s can hardly contain their excitment as their CEO tells us about his revolutionary ‘Oliver’s way’. Hand picked villas, meeting stringent requirements seem to represe...Read on
They have lovely villas and website but during covid they have been utterly awful, bad communication, took my elderly mothers thousands and left her with something they knew full well she couldn't ...Read on
Having used Olivers Travels for a family holiday in Crete and paying them a considerable amount of money for the privilege it is totally unacceptable that we have to try and obtain a refund via our...Read on
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
CameronNorth Lodge Week Long rental
I would never take a chance with a travel agent that I don’t know personally ever again. Lost my $1,200 deposit for a trip we cannot take due to Covid19. Everyone has their challenges during this pandemic but I seem to be the only one getting screwed in this transaction. I had to reach out to Oliver’s Travel five times to get them to cancel due to a travel ban. They are helping no one. My travel agent I typically use communicates and offers unique ways to make situations like this less painful. Oliver does not communicate and apparently is using my deposit money to help with their own operations... I’ll never take a chance again. I’m so disappointed with how this company has behaved.
I think they should be investigated by Scottland Yard,as they are a scam operation, and have kept thousand of dollars and euros, and blamed Covid. Dispicable
Villa in France
I can only concur with all of the other posts. They have nearly £5000 of our money for our family holiday - and won’t give us a refund even though it seems likely that we can’t travel.
Some none sense about our deposit being with the villa owner thus not down to them - rubbish!
My contract was with Oliver’s Travels not so spurious villa owner in France. Anyone taken legal advise here ?
A class action suit indicated here,as there are so many victims (Do they have that in British law?)
Oliver’s Travel’s can hardly contain their excitment as their CEO tells us about his revolutionary ‘Oliver’s way’. Hand picked villas, meeting stringent requirements seem to represent nothing short of holiday heaven.
You will likey be lulled into imagining that the divine Oliver himself has walked barefoot around your prospective rental, meticulously sniffing in every corner, wiping a laguid finger along the top of the picture frames, checking all is in pristine order. Should anything fail to be perfect, you will calmly assume that Oliver will personally descend and come to our aid if any part of your dream should disappoint.
Well, sorry to burst the bubble.
Olivers travels is, in fact, a parasitic little ‘middle-man’ business. They do nothing much more than re-advertise villas which are owned by other people on a website run from Unit 6 in Clapham. They don’t own or manage the villas; they just take your cash and book the villa in your name, after taking a cut. They will then try and sell you their own ‘concierge services’. They are not a travel agent. They are not ATOL members.
Your contract will be with the villa owner, not with Olivers. This means it is between you and some distant faceless person when the drains block or the pool goes green or someone parks across the Villa driveway. Oliver’s have slipped off like a slippery thing in the night.
Their advertising is slippery in extremis. Yeuch.
From their website’s ‘Our Villas’ ...
“Quirky, stylish and full of character, they’ve been handpicked by our knowledgeable destination experts who are the best in the business. So one year you could be in a medieval castle, and the next you could be soaking up the sun on your very own private island.”
Compare this to the wording in the Terms and Conditions :
“We do not endorse or recommend any of the properties on our site. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent a property.”
Wow! They don’t endorse anything they sell! But surely their knowledge is worth the cut they take? Again, from their website:
“They know their destination(s) back to front and inside out; always sniffing out the next villa, chateaux and holiday home to add to our portfolios. With a no-nonsense approach, they only list homes that they would happily stay in themselves. “
But from their legally binding terms and conditions:
“Any opinions, advice, statements, services, offers, or other information or content expressed on the site are those of the owners of the properties or their agents and not ours”
Wow! They don’t even express their own opinion of the properties at all either!
But what happens when Oily Oliver’s ‘hand-picked’ and supposedly meticulously selected villa is a complete dud, and the owner has been less than transparent about its drawbacks?
We arrived at our ‘luxury’ villa on the Costa Brava to find a building crane blocking our view of the Med. On the Monday after our arrival, the builder’s turned up in their vans with concrete cutters, cement mixers and radios. Our villa was unusuable every weekday of the holiday.
So much for ‘hand picked’. Perhaps he should have used his eyes and ears when picking the villas.
The subsequent nasty wrangling about trying to get a few euros compensation (payable to charity) is beneath contempt for a ‘luxury’ provider.
Olivers Travels is not a cool, sophisticated, selective holiday provider. It is a slippery outfit running a very low value-add middle-man business. Most worryingly, their advertising gives an impression of responsibility and selectivity when they in fact they have neither.
I agree on every level...........................
This is pretty accurate.
Additionally, their "48hr hold period" is so that they can pass your booking details to the actual Villa owner/management company. If someone books that Villa in the meantime, you would be screwed as you are not booking the Villa direct.
Essentially, they are a rent-seeking middle man who adds no real value. It would be different if they had low margins (they don't), or if they actually had people on the ground to do customer service (they don't). Their marketing is largely designed to make you perceive that they charge a premium for Luxury (and its associated customer service).
You can research both founders via Companies House if you wish. I was not all that impressed, and also not surprised they came up with a low overhead, high margin "business" like this one that adds no real value.
I would avoid.
They have lovely villas and website but during covid they have been utterly awful, bad communication, took my elderly mothers thousands and left her with something they knew full well she couldn't use. No opportunity to change dates, vouchers etc. Just took the cash. So disgusting
Disgusting is an understatement,they did the same to my family,lost almost 19K
Having used Olivers Travels for a family holiday in Crete and paying them a considerable amount of money for the privilege it is totally unacceptable that we have to try and obtain a refund via our insurance company as it had to be cancelled due to the pandemic. They have on the face of it pocketed my money and cut me loose. Surely this type of practice should not be allowed. Who has my money the Vila owner or OT. Reading some of the comments it looks very obvious that OT have it and are refusing to give it back.
All businesses have been affected by this terrible infection. My business has acted honourably and given back deposits where machinery has been ordered but contracts lost or put on hold. We have communicated and tried to help our customer base not just laughed all the way to the bank. When I email them surprise surprise I get no response. THIS IS NOT A COMPANY I WOULD DO BUSINESS WITH AGAIN
I have reported them to the CMA as I too am getting no response and no offer of a refund even though the villa we booked is not available. They are breaking their own contract with their customers. Disgraceful.
villa in sicilia for august 2020
BEWARE OF THIS AGENCY .This agency is a total fraud. We reserved from Spain a villa in Sicilia for summer 2020 just a few days before covid crisis started. In current situation we wont be able to go there for holidays as Spain borders will be closed for sure and Im trying to recover my deposit of 1550 pounds and the say its no possible with no other explanation that the terms and conditions includes a not refound clause in case of cancellation
Considering this is a case of force majeure they should refund all the reservation deposits
Would agree that this company needs to be investigated. We booked a Vila in Crete for early April and because of Covid-19 the flights were cancelled thus the holiday. We had paid the full amount to Olivers but no refund is available from them. Their response is we have to go though our insurance company to try and get a refund. What I would like to know is where is my money, is it with the Vila owners or Olivers Travels? I have emailed the company but surprise surprise they have no responded.
Someone has the money and has not provided a service. Surely this is wrong and should not be a legal practice
As an aside by having to claim via the insurance company just puts premiums up going forward
They are complete frauds
In our case I managed to get contact details for the villa manager who confirmed OT had only passed the deposit to him, then cancelled the booking due to covid. OT have retained the balance and have NOT created a contract between me and the owner for the villa rental. They have stolen all of my money.
Have never come across such a corrupt organisation as Oliver’s travels. We booked a villa in Croatia for end May. Oliver’s travels claim to be an agent, creating contracts between traveller (me) and villa owner. However what came to light when I asked for a refund due to the covid situation ( they flatly refused) is that the villa owner has confirmed to me directly that there is no contract between us (my agreement is with Oliver’s travels) and that Oliver’s travels have only paid him the deposit and not the balance as they consider the villa holiday cancelled. Oliver’s travels meanwhile say that the full amount was passed to the villa owner. Let’s hope CMA, trading standards and small claims courts take this disreputable company down.
My review for Oliver’s travels is zero stars all round but the web site won’t let me reflect that.
We need to keep up the bad reviews on any forum available to save other unsuspecting buyers from these low life's
Review of Oliver's Travels
1 star: Bad
Our long week-end famlily vacation from…
Our long week-end famlily vacation from April 30th to May 3rd in the Cotswolds was booked in January 2020 and paid in full at the end of the month.
When it was clear to us that we could not travel due to Government imposed travel bans / restrictions, we contacted OT to get a refund due to circumstances totally out of our control.
This was flatly denied and they could only refer to the contract, which, by the way, is very unfair and only takes care of OT and the property owners' interest.
In the midst of this OT kept sending final count down emails about how excited we must be over our upcoming vacation and that they would charge my credit card a safety deposit !!! They acted as if they were totally oblivious to the unprecendented situation we're all in and actually in this way encourage people to break the Government imposed travel restirctions. I find this both morally wrong and highly irresponsible.
The only thing they could offer was a "cancellation invoice" and in this process they ended up claiming I had only paid the deposit and not the full amount. I had to document the payment and also forward them their own email dated back in February 2020 confirming the rent had been paid in full !!! What a mess !
They are totally immoral. They don’t care about any customers and clearly can’t even be bothered about their reputation. I doubt they will be in business much longer. That’s why they are not offering refunds because they are trying to pocket as much as they can now.
Villa in Italy
Warning do not book with this operator. We are absolutely furious at their blasé attitude, inability to read emails and couldn’t care less attitude towards what was supposed to be our honeymoon. They are taking advantage of the CoVId situation to not give refunds . They have told us the villa isn’t ready for our booking and yet they refuse to speak to us to or let us have a refund. We don’t want to rebook because the trust has gone. Seen all the recent reviews and can’t believe they think their customer service is acceptable. They are clearly making many people very angry.
Villa in France
SHOCKED AND APPALLED! A group of friends and I reserved a chateau in France back in February through Oliver's Travels prior to the spread of COVID-19. Over the past week, the French government has ordered MANDATORY self-isolation with no exceptions and the EU has closed its borders. Any reasonable company such as Airbnb, airlines, etc have accommodated their customers' previous reservations by allowing fully refundable cancelations as a result of these mandatory restrictions to counter the spread of COVID-19. NOT OLIVER'S TRAVELS! Nope they would rather take advantage of the situation and make a quick buck. They refuse to refund our reservation stating that only reservations made after 02 March will be refunded. That is the absolute most ass backward policy. So you would rather honor people who knew about ever growing threat from COVID-19 rather than the people who had no idea. Your company and customer service is a joke! Good luck in the future with a hit to the tourism industry because with customer service like this you are certain to fail.
Nick we are experiencing the same appalling customer service. We have been told the villa we have rented is not ready and despite Nick we are experiencing the same appalling customer service. Would not recommend them at all.
Oliver's Travel is HORRIBLE. The borders of the European Union are literally closed and non-EU Citizens can not access properties within the EU. They will not issue a refund unless you made the reservation in the last two weeks (WTF - give people a refund if they knew about the COVID-19 situation and still booked but don't give people a refund that booked before?!) and are rude and unapologetic. AirBnB and a ton of other bookers are providing flexible refund policies and full refunds, particularly in situations with closed borders. What is wrong with Oliver's Travels? Would NOT recommend booking with them unless you want to deal with horrible employees and no reasonable service.
Group purchase in La Spezia, Italy
This company is dreadful. Asked, by my USA friends who had booked a Villa in Italy for 10 people, for details on questions regarding possible travel bans to Italy, or returns to the USA or The UK, this company shielded themselves behind a statement that they are merely a "booking agency" with no responsibilities beyond their fee and payment to the site. NEVER USE THIS COMPANY!
Oliver's my escape to boredom
Me and my wife always plan holidays in random and on my speed dial, Oliver's representatives be there to help me out there. We have been twice so far, once to Spain and once was 3 city tour. It was beautiful, their service regarding accomdation is something I have never saw. The places they choose are always remotely in the cities, less crowdy but beauitful , also cost-efficient.
Looking forward to next trip.
My friends have booked a property for five couples at greta expense in La Spezia Italy for May. Because of the Coronavirus =questions the booking presented questions. Oliver's Travels were Oliver's Travels are only interested in income. Absolutely useless in their response to questions ("we are just a booking agency, you'll have to speak with the direct owners."). This is not acceptable. Do not, ever use this company!
They are shocking and the truth is they are even diddling the villa owners. They are a rogue company
Hi La Thompkins, thank you for being in touch. We and the property owners do value all feedback and appreciate the time you have taken to share your experience here.