AnyVan Reviews
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rip off
Total and utter rip off.
Piano move form Cumbria to York
2 men turned up one of whom did very little, no mask and wore the one i provided over his mouth only, alleged he had a stroke, which appeared to mimic being drunk, he then came out with sexualised verbal abuse so bad its now in the hands of the police. Van then incredibly broke down in a residential are not en route to York .Took and a lot of arguing with unfortunate call centre level woman with no authority and 20 hours before I could speak to a manager who then, having been told it couldn't be done, could arrange for piano to be picked up and taken to destination, and could authorize a whole 10% refund. He is raising my concerns about the process for addressing an absolute poop shower with himself, as there is no plans to address it in AnyVan. I wish I had never heard of the firm.
Move across England
The driver and the service itself were great - no complaints there. What was disappointing was that AnyVan, despite telling us that we could edit the details of our load until a certain point before the pick-up time, charged us a huge and entirely unfair surcharge. None of the customer service reps was able to explain this, and it remains unclear whether there was simply a huge penalty or whether it was the change in the load that caused the price to surge (and in fact double). The size of the load did not really change, not did the load time - but AnyVan's algorithms came to a very different conclusion. Effectively, we switched from a few large boxes to a larger number of small boxes, so this may even have made loading easier.
What I am particularly disappointed by is that the problem only became apparent at a point when we were in no position to look for an alternative provider. Combined with the poor customer service the whole thing felt like a deliberate way of putting the customer in a tight spot with misleading device and then ripping them off when they have no option of backing out of the transaction. The follow-up customer service experience was fairly disappointing, too, and I never really got the feeling that AnyVan had understood how badly they had got it wrong, and how unethical their behaviour is.
I will never use AnyVan again, and I will continue to advise anyone I talk to against using them.Anyvan is great service to have,made transport from places to places
Loved the services, I need ANYVAN lot of times while shifting. It is great service when you need some heavy shifting of big furniture, piano, bike or something like that.
You were lucky these people suck
Anyvan are dishonest fraudulent crooks and they should be shut down.
Review with most votes
Anyvan is great service to hav
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