Everyone has stuff. Whether it's about books, DVD’s, pots, pans, clothes, gadgets, furniture, or some merchandise and collectables. The aforementioned items probably have a place in your home and you feel comfortable with them being there. You might not even think much about them. Until, of course, you are planning to move. Then you will realise that over the years you have accumulated much more stuff than you realise. And of course, that’s exactly the point that you need to do something with them. You need to figure out a way to get them from A to B. You can do that yourself, but that takes a lot of time. And if you have small car chances are that you have to drive many, many times before you have finally transferred all of your stuff. And maybe the larger items won’t even fit. You can opt for a delivery service like the one from AnyVan. But will they be safe with your valuables? Can you trust them? That’s what the customer reviews on BritainReviews will tell you.
AnyVan is a European online marketplace where you can find delivery, transport and removal services. The company was founded in 2009, so they have not been around for many years. They offer house removals, car transport, eBay deliveries, piano transport, delivery of furniture and large items, motorbike transport, man & van services and European moves.
AnyVan offers all kinds of deliveries and it does not matter how far they need to take your stuff for you. They also offer business services like office moves, relocations, White Glove services, install and take out service, trade show delivery and more.
Video Explaining what AnyVan is about!
Services of AnyVan
You can get a quote via their website. They have an advice centre that can assist you when you don’t really know how to handle a certain transport. They advise you on how tomove with pets or how to pack a fragile item. They offer free moves for charity causes and good deeds. In case of problems, they can be contacted. Use the contact form on their website or calling them via telephone.
Complaints, Compliments and Tips for AnyVan
Have you ever moved furniture, fragile items or even a piano via AnyVan? If so, what did you think of their service? Did they transport your stuff safely to where it needed to be? Did they take away some of the stress of moving your stuff and your pets to a new home and you want to compliment them on that? Or did your precious authentic ceramic get damaged during the transport and you filed a complaint about it? And when you filed your complaint, how did AnyVan's customer service react?
Will AnyVan transport your furniture and fragile stuff safe during your move? Read customer reviews about AnyVan's transport service onBritainReviews.
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Very bad! Do avoid it! They asked for a list of stuff to be moved for the quotation. A lot of things were based on estimation. You just can't possibly list everything in your home. On the day, the driver came and only picked up those things in the list and uploaded onto his lorry. If you want to add any remaining things, however small they are, you have to call AnyVan to requote. I was blackmailed!!!
Charged us for items and services not received. Driver 2 hours late. Charged us for bubble wrap and boxes THEY DID NOT BRING. Pressured us to 'pay them extra in cash' to get around the company. Then intimidated and forced us to approve an extra payment WE DID NOT AGREE WITH in order to get my items out of their van. DISGUSTING!! HUGE AMOUNT OF DAMAGE TO MY ITEMS AS WELL!
I sent over 20 photos of my damaged items to this company AND NO RESPONSE OR CARE!
Booking number: AV 703 1512
UPDATE! STILL NO RESOLUTION EVEN THOUGH I PROVIDED PHOTOS OF ALL DAMAGE, SOME OF WHICH WAS WITNESSED BY MY HUSBAND AS THE MOVERS DROPPED MY ANTIQUE BEAR CASE IN FRONT OF HIM AND HE HEARD IT CRACK WHICH I PROVIDED THEM PHOTOS OF. THEY ASKED ME TO SEND DETAILS OF ALL DAMAGED ITEMS WHICH I DID AND OFFERED AN INSULTING SETTLEMENT OF 60 GBP FOR 1085 GBP WORTH OF DAMAGED ITEMS WITH PHOTO PROOF OF ALL DAMAGES AND A VIDEO TAKEN BEFORE THE MOVE SHOWING NO DAMAGE TO ITEMS. SCAM ARTISTS WHO DO NOT CARE! THERE IS ALSO A PHONE CALL RECORDING WHERE THEY CHARGED ME TWICE FOR BOXES AND BUBBLE WRAP WHICH THEY NEVER BROUGHT AND THEY ARE STILL REFUSING TO LISTEN TO THE PHONE CALL OR REFUND BOTH CHARGES FOR THE UNPROVIDED ITEMS.
- Black Sinamay and goose feather hat - 350 GBP - Vintage Easter island statue - 235 GBP paid - Antique one of a kind bird statue - 60 GBP paid - Bookcases - 150 GBP, multiple damaged areas including crucial stabilization spots - Mirrors (3), one antique silver, 2 black and white - paid 95 GBP for all three (75 GBP for silver, 20 GBP for others) - Chip glass - need to buy a new kit to get this item, 20 GBP - White tree from John Lewis - need to buy a new one as branches snapped off, 25 GBP - Black tree from John Lewis - need to buy a new one as branches snapped off, 25 GBP - red, white blue tree bobbles smashed, - 20 GBP to get replacements - Small vintage Indonesian statues damaged - 25 GBP to fix/restore - Bear case to protect antique bear - 80 GBP
WHEN I TOLD THIS WAS UNACCEPTIBLE, THEY SAID "As AnyVan is not in a regulated industry, nor are we a member of any trade organisations, it means we do not fall under the jurisdiction of any ombudsman or Alternative Dispute Resolution Scheme (ADR)."
CLEARLY THEY ARE INTENT ON RIPPING YOU OFF IF ANYTHING OF YOURS GETS DAMAGED INSTEAD OF REACHING A RESOLUTION. DISGUSTING!!
Don't touch these guys. Glossy website, uniformed employees, I got 3 non English speaking Latvians and a ... battered box van. Ended up with damaged bed, scratched white goods and a damaged beyond repair 55" Colour TV. As compensation I got Β£100. You've been warned guys, stay away.
they never refund me the 40 pounds I have paid for the service. They cancelled my van and told me that I should have cancelled the service to get the refund. THIS IS A FRAUD I am shocked. DO NOT USE THIS SERVICE. unreliable thieves.
Dreadful experince i feel lucky the car arrived at all and Anyvan customer service are only concerned with maintaining a positive PR As was my experince they blamed the driver and nothing to do with them at all. Sorry not buyΔ±ng that
Lot of damage to furniture and lost items. Damage to wardrobes (external scratches), bed (scratches), chest of draws and mattress (torn in 4 places). Customer service informed me of assembly charges 2 days before the move date, so I cannot even change provider. Drivers did not protect any of the furniture , not even the mattress or mirrors. They also lost 4 screws so I had to go to IKEA and get them! Do not use Anyvan!
Stay away from this removal company. I booked them to move some light boxes from my house to a charity. They came in without any shoes covers, they said they had none. To go and get them, customer service requested a 50% extra charge, customers service were very rude. I ended up bringing the boxes from the room myself to the drivers, no compensation offered. This company makes their customers work for them, total joke.
Terrible experience- do not use this service. We booked to have a treadmill carried down two flights of stairs in our house. My husband called up to explain that it was really heavy and the stairs in our house were awkward. He made it clear that it would need very strong people to move it. At no point was he asked the weight of the treadmill. Any van reassured him that they were experienced in moving treadmills and that it would be possible as they move βpianosβ. My husband was told that he did not need to dismantle the treadmill as they moved fold up treadmills βall the timeβ. When the men came to move the treadmill, they could not even get it out of the room as they could not lift it. After sliding it across the carpet, it was left in the doorway for my husband to move back to its original position. This took them about 2 minutes and then they left. When we spoke to Any van to get our money back, my husband was told that it was his responsibility to know what weight two men could carry and he was asked βhowβ he βexpected them to be able to lift it if it wasnβt dismantledβ. After this, he was asked why he didnβt help the men lift it (seen as my husband and I had managed to get it up there in the first place). We were told we could not have our money back and could not speak to a manager. My husband then asked if they could lift a spin bike instead so that we were at least paying for something to be moved and we were told that we had paid for a treadmill to be moved and so nothing else could be moved. The irony is we have paid for a treadmill to be moved 1 foot. The most worrying thing is that the company seem to have no thought for the safety of the drivers as the men who turned up clearly werenβt strong enough to lift it and yet the company had not checked to see the weight of the treadmill beforehand- this is clearly not effective safeguarding of the drivers. From looking at Mumsnet, it would appear that we are not the only people who have had problems with the company. Do not use this company.
The worst experience in my life. Not going to recommend anyone to use the Anyvan service. The driver arrived at my place without ringing my bell and drove away. I had to pay an additional 50% cost for rescheduling my booking. Totally ridiculous! Customer support provided no solution, only asking me to pay an additional fee. A refund policy is not available!