AnyVan131 reviews
This score is based on 131 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Midnight packing and a refund
they cancelled again on the very day. Stressful, obviously — and not what you want when you’re living out of a few bags. One small positive: the refund arrived quicker than I expected, which helped. Still, the double-cancel and the lack of proper compensation left us annoyed and scrambling. My tip? If you go with them, chase confirmation the week before and have a backup lined up. I’m upbeat they sorted the money, but I wouldn’t trust them with a tight deadline again.
Bank-holiday let-down
I was stood in the gym on a bank holiday morning, running through a million things, because we suddenly needed kit moved for a 12pm slot. It was only two hours away, so I rang up, spoke to someone who sounded helpful and was given a simple payment link — that part was fine and even a bit of a relief. But then things went south. Collection was pushed to 11am, tracking was rubbish and the van didn’t turn up at the venue until 5.30pm. That lost us a big opportunity; it cost time and money and annoyed the fighters. I asked for an investigation and was told calls would be reviewed and I’d hear back that day. No call. After chasing for three days a senior manager flat-out denied a refund and disputed what was said on the phone, which felt wrong and frankly a bit dishonest. So yeah, useful when it seems easy to arrange, but unreliable when it mattered most, and I was surprised by how poorly they handled the complaint.
Sofa ballet with sensible lads
wrapping corners, checking angles, whispering plans to each other like they were choreographing a dance. That one detail — how gently they handled each piece — made the rest easy. I was moving my flat and also trying to set up a small home office, so I needed things where I wanted them that afternoon. They turned up on time, texted as they went, and didn’t rush but weren’t slow either. Not everything was perfect: one lamp had a tiny scuff (could’ve been from me, honestly) and the online booking could’ve been clearer about arrival window, but nothing major. For everyday life — shifting furniture, sorting rooms, getting the place liveable — they did the job properly. Friendly, practical, and I’d use them again. Also reasonably priced for what you get, too.
Halfway through the pack, it went wrong
We were halfway through packing when the van turned up, and by then things had already felt a bit messy. I booked the move for early June and my first impression was a stream of different account managers calling — four or five people with slightly different stories — which did not fill me with confidence. Two men arrived in a big transit van; they worked flat out, were polite and earnest, but clearly lacked proper removal kit and experience for a four‑bed house. That meant a few scratched bits of furniture and even boxes marked “fragile” ended up dented, which was frustrating. Communication was shaky too — language barriers made some instructions awkward and I had to repeat myself a few times. The job stretched over two days, with four trips back and forth, so it was just as well we weren’t moving far. Oddly, one small antique lamp was wrapped up and handled with real care, which surprised me and felt like a tiny redeeming thing. After the move, though, there was no real follow‑up from the company — an email weeks later didn’t answer my questions about where things were stored overnight or whether the crew had been vetted. Overall useful in a pinch, but more chaotic than I expected and not the level of service I’d hoped for.
Half-unpacked relief
slow email replies, promised wardrobe boxes that never arrived, and movers who turned up without the right kit. My own boxes ended up dented, a bed was put together badly (missing bolts, rocked every night), and a few shelves and plates picked up scratches because things weren’t wrapped properly. I use that bed every day, the wardrobe holds my work clothes, and little kitchen things matter in day-to-day life, so it wasn’t just inconvenience — it was practical stress. I sent photos, videos, spent hours on calls and thought it would end in vague apologies. Then the tone changed: someone finally escalated it, arranged a hands-on repair for the bed, sent replacement wardrobe boxes and offered a partial refund that actually covered the hire of a joiner I’d already paid. That was the moment I felt satisfied — not because everything was perfect, but because there was a proper, concrete response for once. It took too long and shouldn’t have happened, but in the end they fixed the key problems. Would I use them again? Tentative yes, but only if I get everything confirmed in writing first.
Anyvan - avoid this company. AT ALL COST
The drivers are experienced thieves - AVOID!
Using this company remains the worst decision l ever made. I rated the company one because there is no option to rate it zero. The drivers broke into my cabinet and STOLE ALL my jewelleries and every single thing in each drawer! They broke my furnitures - bed, cloth airer, under bed storage, my dining chairs. They left holes in most of my furnitures. Most boxes, which were individually and carefully sealed, had the tapes cut open - they were clearly looking for more items to steal.
The most painful part was my cabinet they broke into and they basically emptied all my jewelleries and every content inside each drawer. The customer service team were not helpful either. They made me to waste more of my time to provide pictures and more information - I did! Only for them to email me they were unable to help because l did not put in the complain earlier
I reached out to the customer service team when l noticed ALL the contents of my cabinet drawer had gone. It was a long distance move to a different town due to domestic violence. I needed to get away with my son - so we can live and escape all the abuse we were experiencing and start all over in new a new town where I knew no one.
The cabinet in question contained all my irreplaceable jewelleries which l only wear when l am going out. As l was in a completely new and different town, l had earlier given up work before the move and l was in a new town where l knew no one and was then applying for new jobs from home - ONLINE. So l had no need to open the cabinet and only opened it like 3 weeks after my move to discover every single drawer empty! I have never recovered from the shock
The whole experience left me broken. Needless to say l will never recommend this company. While it’s ok not to process normal complaints about broken items because it was not reported within 3 days, it’s not ok to push aside a complain regarding theft of items from drivers who l paid to MOVE my items and not STEAL from me. Very terrible experienceBit of a faff, but they did sort it in the end
the booking went alright, the price felt high for what showed up, and the actual loading/unloading turned into a bit of a scrum (my wife and I ended up shoving boxes on and off more than we should have). The crew turned out to be independent drivers/labourers rather than company-employed teams — fine, but they weren’t exactly trained packers and it took longer than I’d hoped. A few bits got dinged in transit, which annoyed me, and the initial compensation offer was laughably low (you know the sort, “we can do £45” — seriously?). Where they redeemed themselves was customer service: after a couple of firm calls, emails and sending photos (and yes, nagging more than once), someone escalated it and I got a reasonable settlement plus an apology. So am I delighted? Not exactly, but glad it didn’t end badly and glad they handled the follow-up properly. Would I recommend them? If price is your biggest thing, shop around; if you value someone who’ll actually sort complaints, they’ll do that — eventually. I’ve told one friend about the final outcome, but I also told another to try a local man-and-van first.
Not what I expected, but the crew were decent
I was halfway through packing the box of kettle bits when I realised I really needed help — bad back from a recent flare-up, and we were trying to shift a few awkward pieces between flats. So I booked these chaps, paid the £325 straight away (taken out as soon as I confirmed) and hoped for the best. The company promised a heads-up the day before with an ETA; that didn’t happen. We phoned, used live chat, called the driver — a bit chaotic and no clear info for ages. In the end the driver rang and turned up roughly when he said he would, which was a relief.
Not what we paid for
Half asleep, watching the clock and trying not to panic — that’s how our moving day started. We booked the removal team weeks ahead because my wife was late in her pregnancy and I wanted the least faff possible. First impression when they finally turned up was... pleasant faces, apologetic smiles. That made me feel a bit better, briefly. But the rest of it wasn’t great.
The van was hours late. We had a window and missed it. Waiting was frustrating and then, because they arrived so late, everything felt rushed. The crew packed badly. Boxes were shoved in awkwardly, which meant a second trip was needed. If they’d taken five minutes extra to load properly, we could have avoided going backwards and forwards. Instead I found myself hauling big things out of the van and into the house, not the kind of thing I thought I’d paid for.
Because of the delay I ended up shifting a lot myself — TVs, lamps, piles of boxes — with a mate’s help, moving carloads while the team sorted the rest. There was a busy, pressured feeling the whole day. At the new place they left most items on the driveway, took a couple of photos and then zipped off, leaving me to carry things upstairs. It was wearisome. Physically demanding. Not what I imagined when we handed over the cash.
Customer support took a while to respond and seemed tied to their policy lines. After a few emails we got a token gesture towards compensation, but it felt reluctant and hard-won. I appreciate that the crew on the day were polite and tried to be helpful. I’m thankful it wasn’t worse, and relieved everything did get moved same day. But the experience cost me stress, time and extra effort I shouldn’t have needed to put in.
Would I use them again? Probably not. If you need punctual, hands-off help — think twice. If you don’t mind being involved and doing the heavy lifting yourself, you might be okay, but it’s a compromise and I’d rather not repeat it.Not how I pictured it
I was halfway through stacking the last box when it all began to feel a bit off. We’d read the glowing reviews and rang them up, the advisor was chatty and promised 30 refund-able boxes would be sent and that everything would be fine — so we went with it, though I’ll admit I had a niggle at the back of my mind. That niggle didn’t so much go away as sulk in the corner and then come back dressed worse. On moving day two blokes arrived in a van that looked like it had been on a diet; nowhere near the size we were expecting for the amount of furniture we’d put aside. They spoke a bit of English, said another van was coming, and off they went taking photos, which I found odd but okay, I thought maybe they were checking logistics. Then they started refusing items. Apparently a marble table was too much, the king-size bed plus TV was ‘not standard’, garden furniture counted as a no-go, and the “special” boxes we’d bought — the ones with rails for suits — were suddenly a problem. None of this was mentioned when we booked, and the advisor certainly hadn’t explained any of those little caveats. I phoned back, ended up speaking to someone in the US who was less than helpful, and before I knew it we were being told to fork out an extra £500. Funny how the lads’ English improved when the money got mentioned. The promised second van never showed, so between them doing three trips and me hauling bits of my life down the stairs, what was meant to be a stress-free move became an endurance test. They didn’t dismantle and reassemble the beds like the adviser had agreed, and they literally dumped boxes on the first floor of a three-storey house — not ideal when you’re lugging stairs yourself. I’ve moved before with a small local firm who were brilliant, and I kept expecting that level of smoothness; sadly not here. There were a few moments I could laugh about it afterwards but at the time it was frustrating, messy and expensive. If you like surprises and extra charges, go for it; if you want clear info and things to go as promised, maybe think twice or double-check everything in writing.
Not for me, sadly
I wouldn’t use this company again. I went in hoping for a straightforward move and ended up feeling a bit trapped and annoyed. I needed help because I’m moving after months of bad back pain, so I wanted pros who’d actually take the awkward bits off my plate. That’s why I booked them — I can’t be lugging a lot myself, and I’d had a rubbish previous mover experience so I was extra cautious.
So, what happened. The first time I used them they mostly did the job fine but a few key things weren’t passed on to the driver, which meant he refused some items. I had to pay him cash to take a big plant and a couple of odd-shaped bits. Fine, I know cash on the day isn’t ideal but, whatever, it was awkward. I thought that was a one-off admin slip.
Cut to the second booking — same property, I’d made clear on the booking that access was tricky, and I assumed there’d be notes. No call beforehand, which annoyed me because they’re meant to ring to run through details. Half my stuff was already on the van when the driver suddenly said access meant an extra charge and that I had to pay over the phone before he’d load anything else. I was stuck; you can’t really cancel a house move halfway through. So I paid, and it almost doubled the cost. That was the kicker. If I’d known up front I’d have gone local and it would have been cheaper and less stressful.
I have to give some credit where it’s due — the actual driver was careful with my stuff, wrapped a few fragile bits I didn’t expect, and handled the heavy pieces better than I could have hoped, which did surprise me. It’s not the drivers I’ve got a problem with, it’s the company’s communication and billing. When I queried it later, customer service basically shrugged and pointed to the T&Cs, saying they don’t always call. That’s poor practice in my book.
All in all: decent folks on the van, but the business side felt sneaky and left me out of pocket. Wouldn’t recommend if you can’t risk last-minute charges or need clear, upfront pricing.Removal Northants to Norfolk
Absolute shambles of a Company. Given a price after a WhatsApp view of items to be transported but ended up £900 higher because the clowns that loaded at Northants were either given a different list or just plain thick as all the extra charged items were on the WhatsApp film. Refused to load the items until we paid the extra. This included loading beds but said we'd need to pay extra for the Duvet and Pillows!
Virtually threw the items into two Vans that looked like they had be reclaimed from a Scrap Yard. One of them was littered with Used Food Wrappers and other ... Never mind that, they still loaded on top of it. Damaged a Wall when reversing on to the drive and just threw empty water bottles onto the drive when leaving. All this after arriving 90 minutes late from pre-arranged time and with no apologies given.
On arrival in Norfolk they opened the Vans and the whole lot had shifted and countless items were then damaged or broken. They re-installed the main Bed incorrectly and dumped the missing parts they should have used on the bed afterwards. They also damaged the Bed. They literally loaded anything and everything on top of anything and everything in the Garage totally ignoring the "Fragile" clearly marked on the Boxes.
Have since contacted this horrendous excuse for a Company with Complaints but absolutely nobody takes control of the issues and deals with it.
They obviously use Sub-Contract Van Company's so will be hit and miss. This bunch of jerks were from Luton. I would recommend searching The One Show and Watchdog editions from 2021 before hiring them. I wish i Had. Steer clear and use a local trustworthy Company local to you.Removals
Nightmare. Avoid at all costs. The 2 men didnt have a clue ... roughly manhandled the furniture. From piece dropping off the wardrobe, to damaging front door entrance ... kitchen cupboard.Just toatl destruction lack of care or interest when told. The damage caused is probably £400 plus. Anyvan has offered £100. Disgraceful ... a joke. Refused the paltry offer ... have heard nothing.Please avoid at all costs.
Removal service
The removal company I used was absolutely brilliant. Booking directly was simple, although I did have a quick look online to check prices in advance. I really liked that they kept me informed about when they would pick up and drop off my things, it made organising my day much easier. Overall, the service was top-notch and very professional, which made moving a lot less stressful than if I had tried to do it all by myself. I would definitely recommend them to anyone looking for help with removals.
Settee transportation
I recently used AnyVan to move a sofa to my house and I have to say, it all went really well. From getting the initial quote to sorting out the pick-up and drop-off, everything was easy. I was kept in the loop at every step, which put my mind at ease. The van driver even phoned both the seller and me before arriving to confirm the time. I was really impressed by how well AnyVan and its staff communicated and handled everything. I would definitely use them again if needed.
Purchased garden furniture
I bought some garden furniture online recently and I have to say I was really impressed with the whole experience. I booked the delivery for Tuesday and got all the details via email, plus a great tracking service. The pick-up time was right on schedule at 9.01 am and the delivery happened at 9.20 am by a lovely and polite team. They took care of the furniture and made sure it arrived in perfect condition. I was really happy with the service and would definitely suggest it to others. I'll be using this service again for sure!
Motorcycle transport service
I recently used a motorcycle transport service and I have to say I was really impressed with how quick and professional they were. I had to get my son's motorbike from Southampton to London in a hurry, but AnyVan sorted it out for me without any hassle. They gave me all the details I needed about the driver, when they would pick up the bike, and the insurance, which made me feel at ease knowing everything was being taken care of properly.
The driver actually arrived earlier than expected on the day of the collection, and my son's bike was back home safe and sound by 11 am. I was so happy to see that it had arrived in perfect condition, thanks to being securely fastened in the van during transit.Booking and delivery service
The booking process was really easy and the delivery service was fantastic. I didn't have to stress about a thing, which was a huge relief. I'll definitely trust and recommend their services for any future occasions where I need to move items.
House move
I just wanted to say that my experience communicating with this company through emails, texts, and phone calls was really good. The team was quick to respond and I thought the prices were fair for the quality of service provided. I wouldn't think twice about recommending them to friends and family. They did a great job!
Moving cities for new job
I recently moved to a new city for my new job and needed a hand with transporting all my belongings. The driver was really friendly and the staff at the company were all lovely and very helpful. They ensured that my suitcases, plants, and books made it to my new place in one piece and without any delays. I also loved being able to track the van through the app, it was pretty neat. All in all, it was a fantastic experience and I would definitely choose them again in the future!
About AnyVan
Everyone has stuff. Whether it's about books, DVD’s, pots, pans, clothes, gadgets, furniture, or some merchandise and collectables. The aforementioned items probably have a place in your home and you feel comfortable with them being there. You might not even think much about them. Until, of course, you are planning to move. Then you will realise that over the years you have accumulated much more stuff than you realise. And of course, that’s exactly the point that you need to do something with them. You need to figure out a way to get them from A to B. You can do that yourself, but that takes a lot of time. And if you have small car chances are that you have to drive many, many times before you have finally transferred all of your stuff. And maybe the larger items won’t even fit. You can opt for a delivery service like the one from AnyVan. But will they be safe with your valuables? Can you trust them? That’s what the customer reviews on BritainReviews will tell you.
About AnyVan
AnyVan is a European online marketplace where you can find delivery, transport and removal services. The company was founded in 2009, so they have not been around for many years. They offer house removals, car transport, eBay deliveries, piano transport, delivery of furniture and large items, motorbike transport, man & van services and European moves.
AnyVan offers all kinds of deliveries and it does not matter how far they need to take your stuff for you. They also offer business services like office moves, relocations, White Glove services, install and take out service, trade show delivery and more.
Services of AnyVan
You can get a quote via their website. They have an advice centre that can assist you when you don’t really know how to handle a certain transport. They advise you on how to move with pets or how to pack a fragile item. They offer free moves for charity causes and good deeds. In case of problems, they can be contacted. Use the contact form on their website or calling them via telephone.
Complaints, Compliments and Tips for AnyVan
Have you ever moved furniture, fragile items or even a piano via AnyVan? If so, what did you think of their service? Did they transport your stuff safely to where it needed to be? Did they take away some of the stress of moving your stuff and your pets to a new home and you want to compliment them on that? Or did your precious authentic ceramic get damaged during the transport and you filed a complaint about it? And when you filed your complaint, how did AnyVan's customer service react?
Will AnyVan transport your furniture and fragile stuff safe during your move? Read customer reviews about AnyVan's transport service on BritainReviews.
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Contact Information
5-17 Hammersmith Grove
W6 0LG London
United Kingdom
Categories AnyVan
Services | Other Services Reviews & Experiences
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Last update: December 2025
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Review with most votes
Anyvan is great service to hav
Loved the services, I need ANYVAN lot of times while shifting. It is great service when you need some heavy shifting of big furniture, piano, bike or something like that. Read onBy: Tim Butler