BritainReviews

    Reviews Gardening Express

    Your garden can be a beautiful place, and maybe it already is, but whether you already have a blooming garden or are just starting out, you will need some supplies to get and keep your garden well maintained. But where can you find such supplies? One of the shops that you can go to is Gardening Express. But what can you expect from their flowers and plants? How well will they bloom in your garden? Will Gardening Express deliver your flowers in good order? Will the flowers even survive the delivery process? And what kind of customer service does Gardening Express offer when one of their customers has a complaints, problem or question for them to solve? Read the customer reviews written by real customers of Gardening Express. Their experiences, comments and opinions are the best way to get some unbiased view of Gardening Express so you can decide for yourself if you would like to buy from Gardening Express or not.

    About Gardening Express

    Gardening Express is a supplier of garden plants and garden flowers. The company was founded by Chris Bonnett in 1990. He was still a teenager at that time. The website was re-launched in 2008. That was when Gardening Express really began complete with a flower nursery and webshop. They sell all kinds of garden plants and garden flowers like fruit frees, house & office plants, indoor foliage plants, patio plants, perennials plants, shrubs and trees. So it does not matter is you want to create a full garden complete with shrubs and trees to keep unwanted onlookers out or just one single fruit tree for some fresh fruit. They have something for everyone. They offer plants for a Japanese garden, Mediterranean garden, tropical garden full or exotic plants, vegetable garden, small garden and seaside garden. You can fill your garden with all kinds of roses, exotic plants, climbers, conifers, ferns, fruit trees, ornamental grasses, container trees, bonsai trees, vines, bamboo plants, cacti, succulents and conifers.


    Some beaif\tiful gardens

    Services of Gardening Express

    You can order all the plants, flowers and trees online. Select them on their website and give them the order to deliver the product at your home. You can pay via visa, MasterCard, Visa Delta, Maestro and Visa Electron. Their price promise guarantee will help you when you find the same kind of shrub or vine for a lower price shortly after your purchase. And they offer a customer service that can help you out when you have some kind of problem or complaint.

    Complaints, Compliments and Tips for Gardening Express

    Does your garden already contain shrubs, trees, flowers or vines bought from Gardening Express? Then we would love to hear all about your experience. How did the ordering process go? Are you satisfied with the roses or shrubs that you receives? How well do their bamboo plants or exotic plants grow in your garden? And what kind of customer service have they provided for you?Write a review and tell us all about your opinion.

    How will your garden look with plants from Gardening Express?: Read reviews about their plants, shrubs, roses, trees, vines, bamboo etc.

    Gardening Express
    Reviews, complaints and customer experiences (212)

    3
    24% Would buy here again!
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    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    Plants

    I may have been unlucky in my dealings with Gardening Express but the quality of plants that I received were practically unusable. I paid £79.99 for a specimen star jasmin. It was supposed to be 6 to 7 feet. The plant that I received had less than 3 foot of growth and a lot of withered twigs. I sent photographs of the plants to Gardening Express.
    I contacted the company and they did respond to say that I could return the plants at my own cost and that I'd be responsible for the plants until they received them. They advised that I insure the transport, at my own cost.
    They had completely failed to deliver honestly. The plants arrived in 4 deliveries with no notification, apart from the first delivery.
    I wasn't going to waste further time and in packing the plants and returning them. I had little doubt that the company would not behave honestly.
    I would strongly advise against the use of this company.

    By: Hugh Grehan12-06-2021
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    Cordyline australis Red Star - Patio Torbay Palm - Pack of TWO, Handsome Heuchera Collection - Pack of FOUR Evergreen Plants, Ophiopogon planiscapus Nigrescens - Black Ornamental Grass Ophiopogon nigra, and others

    I'm so shocked reading all these reviews. I order from Gardening Express a couple of times a year (max) and haven't had issues. Latest order was 5th Oct 2020 when I ordered quite a few plants to make up two winter themed planters. By the 9th Oct I had a tracking number for them. Plants received well packaged a few days later. The only plants that haven't lasted too long are the ornamental cabbages. However this might be due to the soil I planted them in as the one "spare" one I planted into my flowerbed is still alive and well. It's such a shame seeing all these bad reviews. I will admit that their website isn't exactly modern and the lack of cust services is slightly odd in this day and age. These reviews do make me think twice about ordering again, even though I've had no issues with them. Hope they sort themselves out and give the refunds that are due to people ASAP.

    By: Georgie18-01-2021
    Tom Griffiths24-05-2021

    Received my Acer today absolutely hilarious a twig with 3 leaves exactly like the picture wish l had read these reviews first

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    plants

    excellent timing on delivery and the plants turned up in such beautiful quality its quite shocking to read so many bad reviews previous to mine hopefully the service has been improved and that's why I have had such a great experience ordering from here thank you I hope your other customers will get the same treatment thank you :)

    By: lauren19-08-2020
    Surani20-08-2020

    Ha! Are you married to Chris Bonnet by any chance????

    Jane jones20-08-2020

    No I think this reviewer IS Mr Bonnett! I think he is the only one out there saying anything positive about his ‘company’ right now....!

    Ali25-08-2020

    Definitely a scam review. The company is an absolute scam.

    Indeed it is. They must have stolen millions from people during lockdown if you look at reviews and see the amounts people have just never got back. Any good review must be fake. 26-08-2020

    C Spence

    Mick Riaz02-09-2020

    As Trump would Say "FAKE NEWS".

    Peter Martin10-09-2020

    Defo married to Chris Bonnet or a member of staff - sooo fake news it is not true

    Siamak Amini 15-09-2020

    Ordered my plants on 13th April. They arrived 3 months later, the magnolia tree in terrible condition and apple tree not much better. Have tried to revive it, but almost has no root system. No progress on my 100s of email messages. I receive regular messages trying to sell more but nothing about resolution. I am disgusted by this company. I wish a dissatisfied customer with expertise and time would suggest a group action.

    Paul barre05-10-2020

    Quite shocking that this company are still trading , they took million of pounds from people then sent dead plants . They did not give refunds either when requested . AVOID LIKE COVID 19

    Kim McCreith 09-10-2020

    Plants dead. Chasing refund since August. Rip off! Avoid.

    Adam Sater10-10-2020

    Bullshit. This company is a scam company. Full Stop. Avoid at all costs unless you want your money stolen by Mr Bonnett, the scam man.,

    Suzanne18-10-2020

    I wish I had read the reviews before I ordered my two non matching bay trees that were sold as a pair to look the same! For over two months I have been waiting for a reply after I sent photos of the plants and was assured my "Victor" my case was being looked into! There is no way to contact the company except fill in Support Tickets and wait!!! For Christmas maybe??

    Lorna18-10-2020

    Can't understand how he's not been reported, why he's still getting away with scamming people....blood sucker

    D Rees20-10-2020

    Unbelievable. I thought I had seen the last of this terrible company, I ordered in May, eventually after months of being ignored by then, got a refund from my bank via cashback. Now the bank has contacted me to say GE is disputing the refund saying it's a fair charge!!! Gobsmacking. No way are they stealing my money a second time. I have sent the bank evidence (which I thankfully saved from the ticket before they deleted it) so they can refuse their request. Just shocking. Avoid avoid avoid. Will I ever be free of aggravation from this terrible organisation??

    Bob28-10-2020

    I got a cease and desist letter from them as they didn't like the support I was giving to the 130 people on Facebook that were trying to get money back for dead, damaged and undelivered plants and trees.

    Sam28-10-2020

    Awful awful awful wish I read reviews before I bought. WONT EVER use them again. They have asked for feedback which I have given, no one replied to my emails, no number to call. Absolutely joke

    Naomi29-10-2020

    I also received a bunch of dead plants that this company seems to specialise in and after no response from their useless ticket system, I submitted a chargeback claim via my credit card. It has taken them a few months to deal with my claim but I finally got my money back. Please submit a chargeback claim via your credit card and hopefully if enough people are given there money back this despicable company will start to feel it where it hurts and stop treating their customers with such contempt.

    Hugh17-11-2020

    I think they are actually criminals and we should get together and launch a class action against them. I ordered two identical bamboos to create a short hedge. After a long wait just one arrived which was no good to me. They then argued that they'd delivered 2 as that's what it said on the delivery note. I waited a few weeks for the other to arrive and then demanded my money back in full. But they've got a rule saying things must be returned in 14 days - very clever ploy.

    Sally 12-12-2020

    Another unsatisfied customer response from me too. I paid £14 for 2 dead white Poinsettias that have just gone in the bin. I am a keyworker and just don't have time to faff about looking for email address of Chris Bonnett and you can't call them on the phone. I tried to put a negative review up on the site but it didn't load. Will never use again.

    Julia08-02-2021

    Wish I had read these reviews before I bought anything from this company :(

    Penny13-05-2021

    Wish I had read the reviews before I ordered my Sago Palms. Within 2 weeks of having them they are dying! The leaves are yellow now. No reply from from several Emails that I have sent! Awful Company!!!

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    Exochorda macrantha The Bride

    Order this shrub, which cost £15.95 and all I received was a bent twig. I raised a complaint which was closed, without my agreement, they said the bent twig was alive so no cause to complain. I wish I could upload a photo of the plant as it would give everyone a good laugh. Goodbye Gardening Express, from a good customer.

    By: Pauline Clare29-09-2019
    andrea fairbrother06-05-2020

    ordered and paid near £ 400.00 months ago.. no delivery... no response to email or complaiNTS.. GOING TO SMALL CLAIMS COURT NOW TO RETRIEVE MY HARD EARNED CASH... NHS KEYWORKER

    Patrick Moore07-05-2020

    Just contact your bank and you can still get your money back under the 90 day money back guarantee if you have not received the goods after 14 days. They have been holding customers money since 2019.

    Surani30-07-2020

    You will also see that Chris Bonnet the owner of Gardening Express wrote an article in Horticulture Week during lock down on how he didn't think nurseries should re-ope, well that's not surprising, he was buying all the stock they couldn't sell as they were closed and he was re-selling it online, dead or alive. I can't paste the link here but search ' Opinion: Gardening Express's Chris Bonnett opposes garden centre opening during coronavirus crisis ' So he rallied to keep nurseries closed (and for people presumably to lose their jobs and their companies due to Covid) so he could buy their cheap plants when they were desperate for money, and sell them on at a profit to people who couldn't buy from face to face nurseries. He took on too much, couldn't fulfil orders, didn't stop taking orders no matter what, just kept taking the money and delivering some dead plants to some customers. Others got nothing, or an odd twig, nobody got refunds, he got a whole load of cash, and other honest nurseries lost their businesses. He is now nowhere to be seen, offices closed, chat lines closed, Facebook account as dead as his plants, and is STILL taking money online... He must be abroad or surely he would have been arrested by now if he was doing this in the UK?

    C Makers14-08-2020

    Yet now here is months later re-opening his own garden centre (after others have gone bankrupt and closed due to his profiteering) Karma will get this company soon. Dispicable.

    Annabel20-08-2020

    Omg worst Co. In world!!! Stole my money seriously. 4 months no plants no refund. No contact no or email or chat or address. I think this is an offshore scam. If it isn't they will refund the thousands who have paid for dead dying or no plants since Feb. No good ignoring all those people and hoping they will go away. No way to contact GE at all. What does that say? But I know they spend time looking at reviews rather than sorting out problems. GE if u r reading this have some morals and refund customers whose money you have stolen. You are terrible. Terrible. Can you sleep at night????

    C Spence26-08-2020

    oh yes I think they can sleep at night. If they couldn't they wouldn't have been behaving like this for years, they have always been scammers, they just got the opportunity to do it ten fold with Covid. Pure exploitation

    Dee09-09-2020

    My ticket has been deleted again, without giving me a refund, I will open a new one and keep doing so until I get a refund. I ordered in April, when delivery times were stated on my invoice 3-5 days, several weeks later I asked for a refund, as I'd bought plants elsewhere then, they then tried to deliver them after ignoring all 12 of my messages insisting on a refund. I sent the plants back before they even reached me as I had contacted them weeks before to cancel and ask for a refund. Then sent more messages. Still being ignored, still no refund. I think what they are doing is focusing on trying to get their current orders better, so they get some good feedback, and can filter them and post the good ones on review sites (trustpilot). But in doing so they are ignoring the hundreds, maybe even thousands, of customers form the past 4 months who have still not had any contact or any refunds. They are just hoping eventually we will go away and they won't have to refund us - their hope is we give up and go away - I won't go away until I have my refund. GE, rather than concentrating on NEW business why not sort out your existing customers first? If more people posted reviews saying that they had been given refunds, then the potential new customers may feel more inclined to take a chance. Your attitude is full of short-termism. We don't want to know on your website that you are 'ready for a second wave' we care about you sorting out the chaos from the first wave, and the total exploitation of COVID that your company displayed during that time. Take off your blinkers, stop taking new orders and sort out the thousands of customers still very unhappy, once you have done THAT then maybe you can focus on getting new customers and your reviews will improve genuinely - you are your own worst enemy. I have started a charge back and gone to small claims. I have been asked for evidence and luckily I saved all the ticket info before they deleted them! I wonder if they are deleting tickets so people have no evidence to take to court? My advise would be to copy any comms now for when you need it, like me. To be fair, once I get a refund I will update my reviews saying that, but I must have wasted days and days of time on this over the past 6 months. It's like dealing with a company in a 1950s developing country where there are just no rules and everybody can get away with corruption and just doing what they like!

    Dee11-09-2020

    I see on Facebook that Bonnett's Gardening Village is planning to reopen in the next week. I think the only way I am ever going to get my money back is to go over there in person, which I WILL do. They give me no choice. I would like to meet Mr Bonnett face to face and tell him exactly what I think. I will also be charging for my time and petrol. I'd suggest others do the same, they leave us no choice as they refuse to communicate in any other way.

    Dee22-09-2020

    Well thank goodness I don't have to traipse all the way to Essex for a refund. I got my refund yesterday after 4 months of trying, plus interest. Horah!! Now I can let this horrible experience go. good luck to others in getting refund, maybe they are getting around to them now and things may improve in future..

    Naomi29-10-2020

    I experienced the same treatment so I decided to do a chargeback via my credit card. It has taken them a few months to deal with my claim but I finally got my money back. Please submit a chargeback claim via your credit card and hopefully if enough people are given their money back this despicable company will start to feel it where it hurts and stop treating their customers with such contempt.

    Nikki03-11-2020

    I’m a very downhearted time poor and cash strapped single Mum. Ordered the perfect gift from my mother in law’s birthday. The internet picture looked perfect. Gutted I didn’t check everyone’s shocking reviews first. £31 gone! The item did arrive to the wrong address which was just as well as I received it not my mother in law. The plant was totally ruined having been rolled around in a box 5x too big. It looked like it had been in a washing machine. V v sad, frustrated and angry. Needless to say no response to my complaint or emails.

    Steven 613-11-2020

    Bought about 85 hedging plants which were reduces if bought in lots of twelve. After placing the order I saw that if I bought the same quantity in lots of 80 it would be half price. I had an online chat and they agreed to a refund the difference. The plants arrived today and they are excellent. I have absolutely no complaints.

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    Various garden plants

    Perplexed ... all went very well with our order in early summer, and the plants are thriving.
    Have just placed another order without seeing these reviews.
    If we don’t receive them within a fortnight we will contact our bank.

    By: Pippa West08-10-2020
    Adam Sater10-10-2020

    Scam company. Avoid at all costs. They are fraudulent and steal people's money. This is not a real business, they are just out there to scam people.

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    Arbutilon- Hybrida pink

    I ordered this shrub expecting a strong healthy 50cm tall plant. Instead I received a broken 25cm tall but bent over at 18cm, never to be straightened plant with yellowed leaves. And only 6 leaves to begin with, plus a couple of brown wizened buds. Disgusting. it has taken three weeks from ordering to get here and seems to have been in the box for three weeks. They tell you to e-mail them with pictures, but do not supply an e-mail address. So how are you supposed to let them know. I feel sick that I have cheated out of a decent plant with no redress. How are they allowed to get away with it.

    By: Ruth Skivington11-06-2021
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    Order #600994065 Lavander Plants

    I should have checked Trustpilot before I bough from this Appalling company. I also wish I could give this company 0 (zero) stars! I bought 10 Lavander plants FOR £40.00 and apart from 3 they are all dead. Trying to contact this company is a mission impossible as they make it virtually impossible for customers to contact them. They have a useless text message system on the website that is an absolute Joke. PLEASE DO NOT BUY FOR THIS SHODDY COMPANY

    I sent an email 2 days ago and also sent a message on THEIR USELESS a messaging system with the following and no reply. “My order Your m arrived some days ago and despite being tightly packaged, the Lavander plants were looking very sad and dry, not much green or growth in them. I planted them immediately hoping that nature would do its magic. Unfortunately, apart from 3 plants, the remaining 7 are all dead!

    By: OLGA MELO11-06-2021
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    3 Corokia Cotoneaster, 1 Viburnum Tinus, collection of 5 succulents

    The plants are in excellent condition, well-wrapped for maximum protection.
    This is my second purchase in 6 and each time everything was fine, although I was very anxious after reading recent reviews.

    By: Pippa West12-10-2020
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    Box and hebes.

    All my plants arrived quickly. But more importantly they were all very carefully packaged. And they are all healthy and in excellent condition. Will definitely use Gardening Express again.

    By: S Goddard 24-02-2021
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    Daisy Trees

    I must review as I find and say every thing was great as expected, can't under stand all the moaning people on here, we are still in the midst of a pandemic so I think they've done really well

    By: Mrs Jones11-06-2021
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    Plants

    PLEASE PLEASE is there anyone human to speak to after trying to sort out my missing and damaged plants I STILL have had no response. You have made it virtually impossible to get any information

    THANK YOU FOR YOUR ORDER FROM GARDENING EXPRESS .

    Once your package ships we will send an email with a link to track your order. Your order summary is below. Thank you again for your business.

    Your order #600916709
    Placed on 13 April 2021 14:18:05 BST

    Item Sku Qty Subtotal
    Pair of King Sago Palm Trees - Cycad - Cycas revoluta 50-60 cms with Flared Black Planters H76405 1 £59.95
    Magnolia Black Tulip - RARE Deep Purple-Black Flowering Tulip Tree S5G002 1 £49.95
    Magnolia Fairy Blush - Evergreen Soft Pink Flowering Magnolia DEAL800935 2 £39.90
    Magnolia Genie - Amazing Purple Black Magnolia - Giant Flowered Black Tulip 120-150cm T20011 1 £89.95
    Magnolia Black Tulip - RARE Deep Purple-Black Flowering Tulip Tree - LARGE 180cm SPECIMEN T20797 1 £179.95
    Cornus stolonifera Flaviramea - Golden Dogwood - LARGE SPECIMEN SP90056 1 £34.95
    Cornus Midwinter Fire - Winter Beauty Dogwood - Pack of THREE Plants DEAL16027 2 £59.94
    Cornus alba Kesselringii - Black Stem Dog Wood S2E005 3 £47.85
    Robinia pseudoacacia umbraculifera - False Acacia 160-180cms Standard Tree T21568 1 £59.95
    Nandina domestica Lemon-Lime - Brightly Coloured Heavenly Bamboo S5I004 2 £39.98
    Allium Pinball Wizard P21479 7 £90.79
    Nandina Blush Pink - Sacred Bamboo S5I005 1 £19.95
    Fragrant Evergreen Star Jasmin -Trachelospermum jasminoides - 150-200cm Specimen Plant + DEAL16087 2 £60.00
    BECAUSE YOU'VE SPENT OVER £10 YOU QUALIFY TO BUY: Clematis montana rubens - Pink Anemone Clematis C20103ico 2 £16.00
    Wisteria floribunda Domino ('Issai') - Large Specimen Plant 6ft+ T108081 2 £119.90
    Allium Purple Sensation - Ornamental Onion Plant P10565 6 £77.82
    Cornus florida - Flowering Dogwood - Large Specimen Plant SP20020 2 £159.90
    SPECIAL DEAL - PAIR of Premium Quality Standard OLIVE Trees - Olea europea DEAL76358 1 £49.97
    Fargesia nitida Black Pearl - Black Stem Umbrella Bamboo - 120-150cms tall B20034 1 £59.99
    Paeonia Pink - Peony Bare Root BR21418 7 £41.93
    Paeonia White - Peony Bare Root BR21416 7

    The Paeonia pink x 7 and Paeonia white are missing

    The large fargesia bamboo arrived dead as did one of the Evergreen jasmines also the cornus dogwood.

    All I’m asking is for replacements OR my money back as you must be able to appreciate how much this has cost us

    I have used you many times and this is the first time you’ve disappointed me. Unless this is resolved ASAP I will not be using you again and would urge anyone to be very wary

    By: Jo10-06-2021
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    Photinia serratifolia

    - Overly optimistic delivery times quoted, took way longer
    - Plants looked nothing like what was advertised and was not nearly the sizes promised
    - Impossible to get hold of anyone at the company

    By: Anonymous19-05-2021
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    Clematis early sensation

    Didn’t look as it should when first arrived and made complaint. Planted it and has died. I’ve contacted the company to inform them twice and no response.

    By: Margaret 29-04-2021
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    Aubretia

    Just avoid. Everything negative written below is correct. Like most other people, I too wish I’d read the reviews first. It also seems to be impossible to rate 1 star above - would love to rate zero

    By: Kate23-04-2021
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    600910617

    Avoid this thugs, you will not get any communications or your order. There is no way to hold of anyone by any channel.

    By: Jay Amin21-04-2021
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    Patio apricot bush

    I ordered this apricot bush 12 months ago and have still not received it or a refund of the £19.99 that I paid for it. I have sent emails and raised support tickets to no avail.
    Atrocious service!

    NB I wanted to give no stars for service, but, apparently, that's not possible.

    By: Lanetta Smith07-04-2021
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    Plants

    DO NOT BUY FROM THIS COMPANY!!!
    I ordered £190 of plants and all 7 of them were not as described, probably a 1/10th of the size they were advertised as!
    I have written several emails asking to return them but they just don’t reply. I will be seeking legal advice on these scammers and persuing them to the ends of the earth... Vermin.

    By: Paul Doody05-04-2021
    Mrs Frances lloyd06-04-2021

    I ordered 2 black cherry trees last Tuesday have tried to track them it said no trace order number 600888499 what is happening .

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    Several orders

    I had 4 orders from this company spending a considerable amount of money some plants arrived dead the others died within weeks/ a month or so. No phone number to contact them sent several emails no response. Raised a number of forms on website, got the excuse of them being busy, my case has been referred to the horticultural manager to look at my case never heard back. On checking the status on my case i found the jobs had been closed without it being resolved.
    Disgraceful joke of con artists.
    Avoid this company if you don't want to wait weeks for your delivery and get dead plants, they guarantee the plants yet don't refund you with pictures of the dead plants.
    If you want to order plants online use dobbies, excellent quality and service

    By: Sandra 26-03-2021
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    Order #600821839 2 off Planterd

    Absolutley appalling customer service, I purchased 2 planters at a cheap pricepoint, they were extremely sub std, and damaged,
    even at this price. I would have returned them but the cost to return would have amounted to the cost of the items.
    So I raised a ticket on their system to complain, the ticket was closed, without them making any contact with me.
    I have sinced raised several more tickets with the same results. I feel they have dumped these unwanted stock and
    are now totally ignoring me attempts to complain. If I treated my customers with the contempt they are clearly showing me and
    ignored my customers issues I would be sacked.
    DO NOT USE IF YOU VALUE CUSTOMER SERVICE.
    WISH I'D READ THE REVIEWS FIRST, SEEMS LIKE A RIP OFF COMPANY

    By: Pete Mcloughlin24-03-2021
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    FAQ

    Is Gardening Express a trustworthy company?

    There are currently 212 customer review posted about Gardening Express. On average, they received a star-grading of 3/10, with 24% of the reviewers indicating that they would buy from the brand again.

    What services or products do Gardening Express offer?

    Gardening Express is mainly active in the Online Shop category, more specifically with Homeware.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the Gardening Express website with confidence. If not you can find many other brands to read about on our website!