Your garden can be a beautiful place, and maybe it already is, but whether you already have a blooming garden or are just starting out, you will need some supplies to get and keep your garden well maintained. But where can you find such supplies? One of the shops that you can go to is Gardening Express. But what can you expect from their flowers and plants? How well will they bloom in your garden? Will Gardening Express deliver your flowers in good order? Will the flowers even survive the delivery process? And what kind of customer service does Gardening Express offer when one of their customers has a complaints, problem or question for them to solve? Read the customer reviews written by real customers of Gardening Express. Their experiences, comments and opinions are the best way to get some unbiased view of Gardening Express so you can decide for yourself if you would like to buy from Gardening Express or not.
About Gardening Express
Gardening Express is a supplier of garden plants and garden flowers. The company was founded by Chris Bonnett in 1990. He was still a teenager at that time. The website was re-launched in 2008. That was when Gardening Express really began complete with a flower nursery and webshop. They sell all kinds of garden plants and garden flowers like fruit frees, house & office plants, indoor foliage plants, patio plants, perennials plants, shrubs and trees. So it does not matter is you want to create a full garden complete with shrubs and trees to keep unwanted onlookers out or just one single fruit tree for some fresh fruit. They have something for everyone. They offer plants for a Japanese garden, Mediterranean garden, tropical garden full or exotic plants, vegetable garden, small garden and seaside garden. You can fill your garden with all kinds of roses, exotic plants, climbers, conifers, ferns, fruit trees, ornamental grasses, container trees, bonsai trees, vines, bamboo plants, cacti, succulents and conifers.
Some beaif\tiful gardens
Services of Gardening Express
You can order all the plants, flowers and trees online. Select them on their website and give them the order to deliver the product at your home. You can pay via visa, MasterCard, Visa Delta, Maestro and Visa Electron. Their price promise guarantee will help you when you find the same kind of shrub or vine for a lower price shortly after your purchase. And they offer a customer service that can help you out when you have some kind of problem or complaint.
Complaints, Compliments and Tips for Gardening Express
Does your garden already contain shrubs, trees, flowers or vines bought from Gardening Express? Then we would love to hear all about your experience. How did the ordering process go? Are you satisfied with the roses or shrubs that you receives? How well do their bamboo plants or exotic plants grow in your garden? And what kind of customer service have they provided for you?Write a review and tell us all about your opinion.
How will your garden look with plants from Gardening Express?: Read reviews about their plants, shrubs, roses, trees, vines, bamboo etc.
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I'm so shocked reading all these reviews. I order from Gardening Express a couple of times a year (max) and haven't had issues. Latest order was 5th Oct 2020 when I ordered quite a few plants to make up two winter themed planters. By the 9th Oct I had a tracking number for them. Plants received well packaged a few days later. The only plants that haven't lasted too long are the ornamental cabbages. However this might be due to the soil I planted them in as the one "spare" one I planted into my flowerbed is still alive and well. It's such a shame seeing all these bad reviews. I will admit that their website isn't exactly modern and the lack of cust services is slightly odd in this day and age. These reviews do make me think twice about ordering again, even though I've had no issues with them. Hope they sort themselves out and give the refunds that are due to people ASAP.
excellent timing on delivery and the plants turned up in such beautiful quality its quite shocking to read so many bad reviews previous to mine hopefully the service has been improved and that's why I have had such a great experience ordering from here thank you I hope your other customers will get the same treatment thank you :)
Order this shrub, which cost £15.95 and all I received was a bent twig. I raised a complaint which was closed, without my agreement, they said the bent twig was alive so no cause to complain. I wish I could upload a photo of the plant as it would give everyone a good laugh. Goodbye Gardening Express, from a good customer.
Perplexed ... all went very well with our order in early summer, and the plants are thriving. Have just placed another order without seeing these reviews. If we don’t receive them within a fortnight we will contact our bank.
DO NOT BUY FROM THIS COMPANY!!! I ordered £190 of plants and all 7 of them were not as described, probably a 1/10th of the size they were advertised as! I have written several emails asking to return them but they just don’t reply. I will be seeking legal advice on these scammers and persuing them to the ends of the earth... Vermin.
I had 4 orders from this company spending a considerable amount of money some plants arrived dead the others died within weeks/ a month or so. No phone number to contact them sent several emails no response. Raised a number of forms on website, got the excuse of them being busy, my case has been referred to the horticultural manager to look at my case never heard back. On checking the status on my case i found the jobs had been closed without it being resolved. Disgraceful joke of con artists. Avoid this company if you don't want to wait weeks for your delivery and get dead plants, they guarantee the plants yet don't refund you with pictures of the dead plants. If you want to order plants online use dobbies, excellent quality and service
Absolutley appalling customer service, I purchased 2 planters at a cheap pricepoint, they were extremely sub std, and damaged, even at this price. I would have returned them but the cost to return would have amounted to the cost of the items. So I raised a ticket on their system to complain, the ticket was closed, without them making any contact with me. I have sinced raised several more tickets with the same results. I feel they have dumped these unwanted stock and are now totally ignoring me attempts to complain. If I treated my customers with the contempt they are clearly showing me and ignored my customers issues I would be sacked. DO NOT USE IF YOU VALUE CUSTOMER SERVICE. WISH I'D READ THE REVIEWS FIRST, SEEMS LIKE A RIP OFF COMPANY
Don’t waste your money! I ordered plants and received twigs in a pot of dust, these were evergreen plants! Even the twigs broke away when they were unpacked, leaving just the stem. Spoke on the ‘chat’ facility and after sending the requested pics was told they would ‘flourish’ - they might do in about 5 years time, if they even survive. Was then given the option to return at a postage cost to me, after already paying for delivery...which I would be prepared to incur if I had changed my mind, but not for inferior, sub standard products! Was given an email address to complain to and no response to that either. Worst company and service ever and I would never use or recommend them
Missing plants and half dead plants. Half the order needs to be refunded as a minimum. I “ raised a ticket” as their system requires but no response to this or email. Only wish I’d read independent reviews before purchasing. DONT waste your money with this dishonest company. It’s a con.
I bought several plants, over 2 orders, from Gardening Express. Most were perfect and have survived but a few of them were damaged so I contacted Gardening Express and raised a ticket with them, providing photos as requested. 8 weeks on I have had no response whatsoever from them, despite my trying several times to contact them. This is very poor customer service.
This carry-on has really angered beyond belief !!😡 After 6 weeks of lies and excuses , there is still no sign of my tree at a cost of over £65!!😡. It israther convenient dealing by online only and mot using a contact phone number for the fear of being constantly vonractrd gor the lack of service and only to realize that it could well be one sn scam !! The goverment needs to stop this charade by introducing the POD (Pat On Delivery) ,be sure as it stands , any crooked undesirable can thief by a click of computer ! Saying that I am livid , it is an understatement!! 😡😡
Worst company I have experienced in UK. Made multiple orders. Received dead plants, damaged/unviable plants, and even wrong plants. Contacted company multiple times to no avail. Not even a reply. Closed any "customer service" Ticket opened without responding. Dishonest and fraudulent! Suggest all similar cases to lodge small claims court actions to halt them from trading!
Absolutely agree with the comments on here that this company is a scam. Ordered 3 poinsettias, which cost £9 including postage. The plants arrived half dead and by 3 days later had completely lost their red foliage. I was dismayed to find out that the company did not have a contact phone number and my 2 emails to them, requesting a refund, went unanswered. I bought 3 great poinsettias from Lidls to replace them at a total cost of only £6. AVOID THIS SCAM ARTISTS LIKE THE PLAGUE!
Well! I have been quoted chapter and verse this morning regarding terms and conditions. Order placer 29th November, quoted 5 days delivery, due to Covid this may be extended to 15 days. Day 14 and the order is still showing 'Packing now'. Same as for the last 10 days. Managed to contact them on chat this morning to be told they can't give me a delivery date due to the thousands of orders they have to process. They're Christmas trees in pots ffs, pretty obvious when they are needed for. As they haven't yet been packed or dispatched I requested cancellation and a refund. Can't be done unless it is cancelled within 24 hours of ordering!! Kept repeating the same dialogue, I would have to await delivery, refuse the order or accept it and return it myself. 4 times to any response or request or threat I made. I am now in the position where I have been forced to pursue this matter through Trading Standards and small claims. Gardening Express? Wrong description. I'm more than happy to make allowances for the current Covid problem, but a Garden Centre either has the goods or they don't, delivery services are not overwhelmed at the moment. Avoid if you want the goods in a reasonable time period.
There are currently 203 customer review posted about Gardening Express. On average, they received a star-grading of 3/10, with 24% of the reviewers indicating that they would buy from the brand again.
What services or products do Gardening Express offer?
Gardening Express is mainly active in the Online Shop category, more specifically with Homeware.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Gardening Express website with confidence. If not you can find many other brands to read about on our website!