Your garden can be a beautiful place, and maybe it already is, but whether you already have a blooming garden or are just starting out, you will need some supplies to get and keep your garden well maintained. But where can you find such supplies? One of the shops that you can go to is Gardening Express. But what can you expect from their flowers and plants? How well will they bloom in your garden? Will Gardening Express deliver your flowers in good order? Will the flowers even survive the delivery process? And what kind of customer service does Gardening Express offer when one of their customers has a complaints, problem or question for them to solve? Read the customer reviews written by real customers of Gardening Express. Their experiences, comments and opinions are the best way to get some unbiased view of Gardening Express so you can decide for yourself if you would like to buy from Gardening Express or not.
About Gardening Express
Gardening Express is a supplier of garden plants and garden flowers. The company was founded by Chris Bonnett in 1990. He was still a teenager at that time. The website was re-launched in 2008. That was when Gardening Express really began complete with a flower nursery and webshop. They sell all kinds of garden plants and garden flowers like fruit frees, house & office plants, indoor foliage plants, patio plants, perennials plants, shrubs and trees. So it does not matter is you want to create a full garden complete with shrubs and trees to keep unwanted onlookers out or just one single fruit tree for some fresh fruit. They have something for everyone. They offer plants for a Japanese garden, Mediterranean garden, tropical garden full or exotic plants, vegetable garden, small garden and seaside garden. You can fill your garden with all kinds of roses, exotic plants, climbers, conifers, ferns, fruit trees, ornamental grasses, container trees, bonsai trees, vines, bamboo plants, cacti, succulents and conifers.
Some beaif\tiful gardens
Services of Gardening Express
You can order all the plants, flowers and trees online. Select them on their website and give them the order to deliver the product at your home. You can pay via visa, MasterCard, Visa Delta, Maestro and Visa Electron. Their price promise guarantee will help you when you find the same kind of shrub or vine for a lower price shortly after your purchase. And they offer a customer service that can help you out when you have some kind of problem or complaint.
Complaints, Compliments and Tips for Gardening Express
Does your garden already contain shrubs, trees, flowers or vines bought from Gardening Express? Then we would love to hear all about your experience. How did the ordering process go? Are you satisfied with the roses or shrubs that you receives? How well do their bamboo plants or exotic plants grow in your garden? And what kind of customer service have they provided for you?Write a review and tell us all about your opinion.
How will your garden look with plants from Gardening Express?: Read reviews about their plants, shrubs, roses, trees, vines, bamboo etc.
Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!
I ordered a variety of plants and bulbs in April - which I received in JULY! The plants were delivered whilst I was out and left on my drive - with no calling card through door from courier. They were not in the best condition, but I persevered, planting them all in compost and adhering to usual rules when planting new plants. Acer pretty much dead and all bulbs came up blind - ALL of them! I could have cancelled the order and got them much cheaper locally had I known they would take so long and be such poor quality.
I sent photos to Gardening Express complaining, received an acknowledgement that they were looking into it and will be in touch soon.
And NOTHING!! They closed my complaint, without doing anything, I contacted them 5 days ago complaining they have closed my ticket without even getting back to me - it re-opened (probably as a result of my message) - and it was then closed again 2 days ago!
I have used them before and never had problems - I will NEVER use them again!
excellent timing on delivery and the plants turned up in such beautiful quality its quite shocking to read so many bad reviews previous to mine hopefully the service has been improved and that's why I have had such a great experience ordering from here thank you I hope your other customers will get the same treatment thank you :)
Order this shrub, which cost £15.95 and all I received was a bent twig. I raised a complaint which was closed, without my agreement, they said the bent twig was alive so no cause to complain. I wish I could upload a photo of the plant as it would give everyone a good laugh. Goodbye Gardening Express, from a good customer.
have no positives about this total rip off company 1000s of angry people NEVER ORDER FROM THESE CROOKS trading standards should it shutdown there USING & ABUSING COVID-19 AS A SAD POOR EXCUSE , 5 months now ive been waiting for my refund dont know why trading standards & the cma are allowing them to still trade .
Dying/ dead twigs in a broken pot arrived in a badly damaged box over a month ago. Since them I have sent numerous polite emails to Ashley via their "ticket" communication .. but NO response. A "higher authority" was mentioned WHY? I sent a clear photo of box and plant there can be no dispute this plant was badly looked after and dead on arrival. You can't speak to a real person. This is most definitely the worst company out there with no conscience and believes they can get away with stealing customers money. Stay away it's money down the drain.
I am writing to you to raise an issue about: Shopping
The issue that I have experienced was: I placed an order on 24th April 2020, I received 2/3’s of the order 3 months later, 2 of the plants where nearly dead and 5 months later we still have not received the last 1/3. I have raised over 20 tickets on the website and only 3 or so have been responded to. All others have been closed with no response. The other 3 responded to where not resolved.
It occurred on: 23/04/2020
This meant that Paying £243 for plants in very poor condition and renaming order not received with contact impossible or at least a response with a resolution has upset me and my wife hugely. We don’t have a lot of money and this was a big outlay. We pretty much ate left with nothing.
Refund the damaged items we sent pictures of, refund the items not received. I would have accepted replacements of the dead plants and ship out the remaining order, but waiting 5 months has gone beyond that option.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Absolutely dreadful. They have had my money for over 3 months and only supplied a partial order. I'm still out of pocket £50+. Customer service is non-existent. I've even written a letter and posted it to the head office. There's no telephone support either. I'm so cross that customers can be treated in this way
Ordered twice from this company but several years apart. Zero customer service both times; Both orders were for, what they were selling as ;established shrubs. Both orders arrived in a very poor state and it was clear that they the plants hadn’t been looked after whilst they were maturing. Not only were they poorly but they had hardly any leaves in them (both bought in season) and looked like someone had dumped twigs in a pot and added a bit of soil. The packaging was below standard - pots were in carrier bags and then put in boxes which were too big for the plant so there was movement and therefore damage in transit resulting in snapped twigs.
Categories My Reviews My Settings Help LOG OUT Alternate Text Ian Palmer GB For companies Review of Gardening Express Ian Palmer
I ordered plants in April they arrived… I ordered plants in April they arrived 10 weeks later badly damaged i then submitted a ticket with photographic proof and then waited and waited and waited and waited ( can you see the pattern forming ) And then finally received the confirmation that the matter had been resolved and the ticket closed I have not received any refund or replacement plants or any explanation whatsoever these fraudsters are the worst kind of oxygen thief's ever to have walked the earth and i would urge anyone thinking of doing business with GARDENING EXPRESS to take their custom elsewhere I did read the reviews for these charlatans but thought they can't be that bad and maybe I'll be ok as a few people have had no problems ( probably family members and workers ) Please don't make the same mistake as I and many others have
After waiting over 2 extra weeks, my fruit tree arrived. The delivery box was very damaged and when I opened the box, the tree was badly damaged. The smaller branches had broke off and the larger ones were hanging off. Two of the branches were dead (already wooded). Immediately I raised a ticket attaching numerous photographs. 22nd of august. 2 days later i got reply saying it was awaiting review by the Horticultural Manager. 9 days later NOTHING. This manager must be very busy replying to all the complaints. PLEASE PLEASE PLEASE don't buy anything from this company. Shocking customer service. Corona Virus is not an excuse. They took my £36. Day light robbery.
I received a dead geranium, a hydrangea with 2 leaves and didn't get a Red Abyssinian banana plant. There is no phone number, no e-mail address and a complaints ticket system that get cleared with no resolution. I don't understand why Trading Standards allow this company to trade. Please be warned you are better off giving your money to charity.
Deliver badly damaged and dead plants & then ignore all your emails for weeks. AVOID THESE CON ARTISTS!
Delivered badly damaged and dead plants, then do not respond to ticket raised.. and then eventually close your ticket weeks later. AVOID THIS COMPANY AT ALL COSTS. THEY WILL DELIVER DEAD PLANTS AND THEN IGNORE YOU COMPLETELY! YOU HAVE BEEN WARNED!!!
It is said that the definition of a fool is someone who does not learn by his or her mistakes. It also says that a fool and his money are easily parted. I therefore have to put my hand up to being a fool. There have been a number times when I have done things and bought things without looking at the reviews, 3 different hotel stays instantly spring to mind, each one would have made Fawlty Towers look like the Ritz. Unfortunately, fool that I am, I did not look at the reviews for Garden Express before spending £124.93 on three very poor quality plants, oh dear!
I have three large empty ceramic pots and wanted to quickly (sic) fill them with some established, fairly mature plants before the end of the summer. Garden Express was offering £10 off orders. I spent some time doing a bit of research on their website (not looking at reviews) and was seduced by their description of the hard work of Chris Bonnett, the ‘company’, their ethos and mission statement with phrases like:
‘… the business has become a force to be reckoned with in mail order Gardening’ ‘…we now ship thousands of plants every week’ ‘Everything we sell is guaranteed - we don't send out anything we would not be delighted to receive ourselves’ ‘…we tell you exactly how large or small they are. We were fed up of ordering expensive plants and being sent spindly twigs’
Mitigation for making the decisions I did? I don’t think so; I am old enough (but not wiser) to know better! The irony of these statements, for me personally, is brought into sharp focus when I consider the atrocious quality of the plants I received. Here is part of the email I sent to Garden Express within hours of receiving my plants:
This is my first foray into ordering plants online and I am disappointed with the quality of the plants that I have been sent; there is little resemblance to the description on your website. I understand there have been issues due to Covid 19 and maybe to some extent the recent hot weather, but I feel that I have been sent the 'runts' of the 'carefully selected plants'. They are not of the standard I would select myself: Hibiscus - Described as: Extra Large Tricolour 5 - 5.5 feet as you can see from the photos it is barely 4 feet 4 inches; I could have bought one this size for £29.99 from a different website! The plant does look healthy but some of the bark on the stem has been scraped off (photo) not sure if this will affect the plant. Corkscrew Hazel - Described as: Fresh green foliage through out the year. The photos show that it is not very healthy, all the leaves are curled and yellowing some with brown edges. The pot was crumpled as it was forced in to the same box as the Korean lilac. Dwarf Korean Lilac - Described as: with a bushy head on a stem.... covered with buds and blooms in season, second part of the season being August - September. As you can see from the photos it is straggly with not a bud in sight. I paid a lot of money for these 3 plants; more money than I have ever paid for three plants, which makes my disappointment even greater. Based on your descriptions I expected great plants that I would be able to put straight into 3 large pots. None of the plants came with any planting or care information.
I uploaded 10 photos to support my claims. I received an email from Garden Express that essentially said
‘This ticket is now awaiting review from our Horticultural Manager’
Five working days later I emailed Garden Express to find out where I was with a resolution. No reply, in fact I have not heard anything since. I have emailed on numerous occasions, they have now blocked my email address. Nobody answers the one phone number I can find.
It was then I read the reviews, oh dear! 48% giving 1 star and such scathing (deservedly) comments you would not believe. I am not sure how this company is still trading. The comments I have read are real expressions of the misery this company is causing to so many people.
I don’t hold out much hope for a resolution to my plight; or at least not anytime soon.
I have just seen this on the side panel of Trust Pilot feedback page:
Gardening Express is 194 out of 194 ranked companies in the category Garden centre on Trustpilot.
All of this makes an absolute mockery of the flowery (pun intended) descriptions on the their website.
Please don’t be a fool like me and buy from this company. I would urge anybody who have had poor experiences with garden Express to complete a Money Saving Expert (MSE) Resolver form and if ever the BBC bring back Watchdog then contact them with your story as I will do.
There are currently 174 customer review posted about Gardening Express. On average, they received a star-grading of 2.8/10, with 100% of the reviewers indicating that they would buy from the brand again.
What services or products do Gardening Express offer?
Gardening Express is mainly active in the Online Shop category, more specifically with Homeware.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Gardening Express website with confidence. If not you can find many other brands to read about on our website!