Terrible company, couldn't believe they were trading after reading all the reviews on multiple sites. Are they even legal?
Read this and other review sites and the owner Chris Bonnet's LinkedIn page an you will see what is happening here. I quote...
"Suppliers & Administrators - Do you have surplus stock in your way? Cancelled contracts? Need an immediate clearance? Get in contact! We make fast offers and remove your headaches, whilst maintaining a discreet disposal of product to our wide customer base."
So basically they buy crap dying products cheap and sell them on to us suckers at a higher cost. That would explain why most of the plants are dead on arrival, they already started dying when the other companies closed, then GE bought them, shipped them onto desperate customers during lockdown when other companies were going under as unable to open. They were overwhelmed during Covid but kept buying and kept taking orders they could not fulfil, so the plants had even longer to die. They could not afford to give people their money back as they had already spent it buying up other organisations' rubbish plants, so they delivered the dead plants anyway, up to 3 months late, even after people had cancelled their orders, hoping they would not be bothered to send them back or go to their bank for a refund. Their face to face centre, Bonnets Gardening Village has closed down, check Facebook, their phone lines are cut off, their chat line closed, the address taken from the website, and if you send a hard copy letter it gets returned as 'company closed' yet they are still taking orders online. They could be doing this from anywhere. The money goes out of your account the day after the order, never to be seen again. There are 160,000 tickets logged on their 'system' which never get answered. Looking at reviews many many have reported them to Trading Standards and Watchdog, others are taking them to court, and many have got their money back by doing a charge back with their bank, it' takes 30 days but you do get it back, based on non fulfilment of contract i.e; not delivering in the specified timeframe. I advise everybody not to use this company, it has at least one charge against it on Companies House, and they are clearly dodgy, if not fully illegal in what they are doing. Greedy, scamming, no morals, they exploited other honest companies for their own gain during this difficult time. Do not use. You have been warned. These people are slimy slugs who deserve to have salt poured on them.