BritainReviews

    Gardening Express
    Reviews, complaints and customer experiences (216)

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    25% Would buy here again!
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    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    strawberry plant

    Ordered a plant, when it eventually came it was covered in a few different types of fungal infection - most leaves are browned and rotten, vast areas of the branches are bare where the worst affected parts have dropped off, the 'healthiest' leaves are covered in red spots. It looks like a plant someone threw in a skip.

    9 days after complaining I've still had no response. I've had to isolate the plant so it doesn't contaminate my other plants while i wait.

    Its disgusting that they say your plant is being 'hand-picked' to be sent to you, what does that mean, dead plants hand-picked out the bin of another gardening company maybe?

    Do not buy from this company.

    By: Nicweb25-10-2020
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    20 No Laurel Plants - delivered 15No only

    Buyers Beware !

    If like losing money, chasing BS inept colluding customer services staff, being lied to, and lining the pockets of a faceless thieving Company Director......you are in luck !

    You've found the right place.

    Enjoy

    By: David J20-10-2020
    Chris Spence21-10-2020

    Gardening Express were just in Rip Off Britain! Enough said.

    Susan Cousens21-10-2020

    I set up a Facebook group for frustrated customers if anyone is interested. Somewhere to rant and exchange information on getting refunds. Gardening Express Complaint

    D Rees21-10-2020

    Oh I will join that. I got a refund from my bank but then GE disputed it saying it was a fair charge!! I sent the plants back twice as they were 7 weeks late and they say they delivered them when they didn't. I cancelled the order when they changed their delivery times from 3-5 days as on the original invoice to up to 8 weeks, I was entitled to a refund then, so I cancelled and asked for a refund, they ignored me for months. I sent the bank the evidence and they refunded me. Now GE are challenging it and say they have a delivery slip even though I have one from the day before staying it was returned to sender. I wasn't even in on the day they said they delivered. Probably left them outside and the council took them away as they looked like rubbish! So Lloyds bank are going back to them with further evidence and my proof that I cancelled weeks before. They won't get the money back as it's pretty clear they are in the wrong, but this has wasted hours if not days of my time

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    Variety of plants

    Absolute rubbish, a garden centre would throw the smaller plants to compost, wouldnt even discount as there in such bad condition, one purchase was supposed to be a red fern, was it? Of course not, they should be closed down for robbing people.

    By: Lorna 18-10-2020
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    Tree & Plant

    AVOID...AVOID...AVOID. Sent me dead and dying plants, so as required by them, I raised a ticket of complaint & sent it with the required photo evidence. Ticket was acknowledged & said a team adviser was dealing with it. Ticket was never updated & NO contact or explanation was given before they just closed the ticket. I tried giving them the benefit of doubt in these covid times with 3 more tickets raised, but every one of them was treated in exactly the same way..... totally ignored and closed. Please avoid, search online and you will see so many same/similar experiences as my own....Wish I had :(

    By: Carolyn Richardson06-10-2020
    ANGELA JACKSON07-10-2020

    I fully concur with Carolyn above. I placed an order in April and finally received this 'several plants at a time' on 21st June. Bearing in mind the current state of Covid I remained extremely patient as I wanted to help Companies that were struggling to survive during extreme circumstances. On 22nd June I wrote to say that part of my order had been received in an extremely poor state and was unlikely to survive and I would like a refund. I sent photographs and raised a ticket. Since then I have written email after email and I give details of the order number and item numbers every time that I write. If I was lucky, I received a response. A response with the same stock answer that my details have been passed onto the management team! Since 6th September I have received no responses at all. The email address quoted on their website does not work, they have no phone number (I wonder why?). I have been more than patient and this has now become a matter of principle for me. Next step is Trading Standards as I feel it is my duty to try and warn future customers to spend their money elsewhere.

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    3 Acers

    Arrived dead or dying, crushed in pots, brown, but at least I had a few free snails come with the delivery!!!

    By: Jo Warburton26-09-2020
    Frank26-09-2020

    Received poor quality /damaged plants 5 months ago from gardening express. They still haven't dealt with complaint. They're just not interested and our a very unprofessional company. Buyers beware !!!

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    Several Plants and bulbs - £150+

    I ordered a variety of plants and bulbs in April - which I received in JULY! The plants were delivered whilst I was out and left on my drive - with no calling card through door from courier. They were not in the best condition, but I persevered, planting them all in compost and adhering to usual rules when planting new plants. Acer pretty much dead and all bulbs came up blind - ALL of them! I could have cancelled the order and got them much cheaper locally had I known they would take so long and be such poor quality.

    I sent photos to Gardening Express complaining, received an acknowledgement that they were looking into it and will be in touch soon.

    And NOTHING!! They closed my complaint, without doing anything, I contacted them 5 days ago complaining they have closed my ticket without even getting back to me - it re-opened (probably as a result of my message) - and it was then closed again 2 days ago!

    I have used them before and never had problems - I will NEVER use them again!

    By: Debbie Dilly23-09-2020
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    a plant

    have no positives about this total rip off company 1000s of angry people NEVER ORDER FROM THESE CROOKS trading standards should it shutdown there USING & ABUSING COVID-19 AS A SAD POOR EXCUSE , 5 months now ive been waiting for my refund dont know why trading standards & the cma are allowing them to still trade .

    By: ian terrell17-09-2020
    D rees19-09-2020

    I’ve also been waiting almost 5 months for my refund, they just keep ignoring me and closing my tickets. I won’t give up. Small claims court next so they will also have to pay court costs as well as my refund.

    D Rees22-09-2020

    I have got my refund now, so maybe they are working through them and getting somewhere. I ordered in May and got the refund yesterday so hopefully if you ordered around then your refund may be on its way, assuming you have a genuine case and evidence. Good luck!

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    SAMBUCUS NIGRA BLACK BEAUTY + LAVENDER

    Dying/ dead twigs in a broken pot arrived in a badly damaged box over a month ago. Since them I have sent numerous polite emails to Ashley via their "ticket" communication .. but NO response. A "higher authority" was mentioned WHY? I sent a clear photo of box and plant there can be no dispute this plant was badly looked after and dead on arrival. You can't speak to a real person.
    This is most definitely the worst company out there with no conscience and believes they can get away with stealing customers money. Stay away it's money down the drain.

    By: Julienne Arden-Rose13-09-2020
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    Plants

    I am writing to you to raise an issue about: Shopping

    The issue that I have experienced was: I placed an order on 24th April 2020, I received 2/3’s of the order 3 months later, 2 of the plants where nearly dead and 5 months later we still have not received the last 1/3. I have raised over 20 tickets on the website and only 3 or so have been responded to. All others have been closed with no response. The other 3 responded to where not resolved.

    It occurred on: 23/04/2020

    This meant that Paying £243 for plants in very poor condition and renaming order not received with contact impossible or at least a response with a resolution has upset me and my wife hugely. We don’t have a lot of money and this was a big outlay. We pretty much ate left with nothing.

    Refund the damaged items we sent pictures of, refund the items not received. I would have accepted replacements of the dead plants and ship out the remaining order, but waiting 5 months has gone beyond that option.

    I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

    Yours faithfully,

    Mark Abbs

    By: Mark Abbs11-09-2020
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    Acer (or should I say Stick)

    The only positive is that I will POSITIVELY never use this firm again and will never receive the good that I paid for.

    Antony / Ashley (customer NO SERVICE DEPT) whichever of you has a Conscience

    What are you guys playing at - Now Sept dead plant arrived in May order April !!!! Promised a replacement Acer 6 weeks ago and still nothing

    You are either crooks or just hopeless

    Pretty sure in my mind which of those two fit the bill :-)

    Refund or replace it is as simple as that

    Do not waste a penny with this company - you will be disappointed and out of pocket

    Peter Martin

    By: Peter Martin10-09-2020
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    Loropetalum chinensis Ever Red (Chang Nian Hong) - Chinese Witch Hazel

    Plant arrived dead - 6 months on company still refuses to refund me despite photos etc submitted

    By: Jennifer Smith08-09-2020
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    plants

    Absolutely dreadful. They have had my money for over 3 months and only supplied a partial order. I'm still out of pocket £50+. Customer service is non-existent. I've even written a letter and posted it to the head office. There's no telephone support either. I'm so cross that customers can be treated in this way

    By: Maxine Pridsam08-09-2020
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    1.5m Dwarf Lilac Tree

    Ordered twice from this company but several years apart.
    Zero customer service both times; Both orders were for, what they were selling as ;established shrubs.
    Both orders arrived in a very poor state and it was clear that they the plants hadn’t been looked after whilst they were maturing. Not only were they poorly but they had hardly any leaves in them (both bought in season) and looked like someone had dumped twigs in a pot and added a bit of soil. The packaging was below standard - pots were in carrier bags and then put in boxes which were too big for the plant so there was movement and therefore damage in transit resulting in snapped twigs.

    Not impressed

    By: Hannah Pawsey05-09-2020
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    Blueberry plants


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    Ian Palmer
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    Review of Gardening Express
    Ian Palmer

    I ordered plants in April they arrived…
    I ordered plants in April they arrived 10 weeks later badly damaged i then submitted a ticket with photographic proof and then waited and waited and waited and waited ( can you see the pattern forming )
    And then finally received the confirmation that the matter had been resolved and the ticket closed
    I have not received any refund or replacement plants or any explanation whatsoever these fraudsters are the worst kind of oxygen thief's ever to have walked the earth and i would urge anyone thinking of doing business with GARDENING EXPRESS to take their custom elsewhere
    I did read the reviews for these charlatans but thought they can't be that bad and maybe I'll be ok as a few people have had no problems ( probably family members and workers )
    Please don't make the same mistake as I and many others have

    By: ian palmer05-09-2020
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    Dwarf Apricot Tree

    After waiting over 2 extra weeks, my fruit tree arrived. The delivery box was very damaged and when I opened the box, the tree was badly damaged. The smaller branches had broke off and the larger ones were hanging off. Two of the branches were dead (already wooded). Immediately I raised a ticket attaching numerous photographs. 22nd of august. 2 days later i got reply saying it was awaiting review by the Horticultural Manager. 9 days later NOTHING. This manager must be very busy replying to all the complaints. PLEASE PLEASE PLEASE don't buy anything from this company. Shocking customer service. Corona Virus is not an excuse. They took my £36. Day light robbery.

    By: Mick Riaz02-09-2020
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    Hydrangea, Geranium and Red Abyssinian Bannana

    I received a dead geranium, a hydrangea with 2 leaves and didn't get a Red Abyssinian banana plant. There is no phone number, no e-mail address and a complaints ticket system that get cleared with no resolution. I don't understand why Trading Standards allow this company to trade. Please be warned you are better off giving your money to charity.

    By: mr michael johnson31-08-2020
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    Deliver badly damaged and dead plants & then ignore all your emails for weeks. AVOID THESE CON ARTISTS!


    Delivered badly damaged and dead plants, then do not respond to ticket raised.. and then eventually close your ticket weeks later. AVOID THIS COMPANY AT ALL COSTS. THEY WILL DELIVER DEAD PLANTS AND THEN IGNORE YOU COMPLETELY! YOU HAVE BEEN WARNED!!!

    By: M Step29-08-2020
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    Three plants

    It is said that the definition of a fool is someone who does not learn by his or her mistakes. It also says that a fool and his money are easily parted. I therefore have to put my hand up to being a fool. There have been a number times when I have done things and bought things without looking at the reviews, 3 different hotel stays instantly spring to mind, each one would have made Fawlty Towers look like the Ritz. Unfortunately, fool that I am, I did not look at the reviews for Garden Express before spending £124.93 on three very poor quality plants, oh dear!

    I have three large empty ceramic pots and wanted to quickly (sic) fill them with some established, fairly mature plants before the end of the summer. Garden Express was offering £10 off orders. I spent some time doing a bit of research on their website (not looking at reviews) and was seduced by their description of the hard work of Chris Bonnett, the ‘company’, their ethos and mission statement with phrases like:

    ‘… the business has become a force to be reckoned with in mail order Gardening’
    ‘…we now ship thousands of plants every week’
    ‘Everything we sell is guaranteed - we don't send out anything we would not be delighted to receive ourselves’
    ‘…we tell you exactly how large or small they are. We were fed up of ordering expensive plants and being sent spindly twigs’

    Mitigation for making the decisions I did? I don’t think so; I am old enough (but not wiser) to know better! The irony of these statements, for me personally, is brought into sharp focus when I consider the atrocious quality of the plants I received.
    Here is part of the email I sent to Garden Express within hours of receiving my plants:

    This is my first foray into ordering plants online and I am disappointed with the quality of the plants that I have been sent; there is little resemblance to the description on your website. I understand there have been issues due to Covid 19 and maybe to some extent the recent hot weather, but I feel that I have been sent the 'runts' of the 'carefully selected plants'. They are not of the standard I would select myself:
    Hibiscus - Described as: Extra Large Tricolour 5 - 5.5 feet as you can see from the photos it is barely 4 feet 4 inches; I could have bought one this size for £29.99 from a different website! The plant does look healthy but some of the bark on the stem has been scraped off (photo) not sure if this will affect the plant.
    Corkscrew Hazel - Described as: Fresh green foliage through out the year. The photos show that it is not very healthy, all the leaves are curled and yellowing some with brown edges. The pot was crumpled as it was forced in to the same box as the Korean lilac.
    Dwarf Korean Lilac - Described as: with a bushy head on a stem.... covered with buds and blooms in season, second part of the season being August - September. As you can see from the photos it is straggly with not a bud in sight.
    I paid a lot of money for these 3 plants; more money than I have ever paid for three plants, which makes my disappointment even greater. Based on your descriptions I expected great plants that I would be able to put straight into 3 large pots. None of the plants came with any planting or care information.

    I uploaded 10 photos to support my claims.
    I received an email from Garden Express that essentially said

    ‘This ticket is now awaiting review from our Horticultural Manager’

    Five working days later I emailed Garden Express to find out where I was with a resolution. No reply, in fact I have not heard anything since. I have emailed on numerous occasions, they have now blocked my email address. Nobody answers the one phone number I can find.

    It was then I read the reviews, oh dear! 48% giving 1 star and such scathing (deservedly) comments you would not believe. I am not sure how this company is still trading. The comments I have read are real expressions of the misery this company is causing to so many people.

    I don’t hold out much hope for a resolution to my plight; or at least not anytime soon.

    I have just seen this on the side panel of Trust Pilot feedback page:

    Gardening Express is 194 out of 194 ranked companies in the category Garden centre on Trustpilot.

    All of this makes an absolute mockery of the flowery (pun intended) descriptions on the their website.

    Please don’t be a fool like me and buy from this company. I would urge anybody who have had poor experiences with garden Express to complete a Money Saving Expert (MSE) Resolver form and if ever the BBC bring back Watchdog then contact them with your story as I will do.

    By: Mike Smith27-08-2020
    Alex28-08-2020

    I agree, very similar experience, this company is rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rub rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish You get what I'm saying

    Julienne Arden-Rose13-09-2020

    I certainly do and AGREE WHOLE HEARTEDLY.

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    Hydrangea

    Late Delivery
    Wrong product received
    No response to any of my 4 emails sent over a period of a month
    Avoid this company - they are robbers!

    By: Karen26-08-2020
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    Hydrangea, Geranium and Red Abyssinian Bannana

    They are unscrupulous and will you rip off.
    Hydrangea received, a pot of sticks, one of which has 2 leaves. (Has Floramedia label on the pot)
    Geranium, died 2 days after arrival had one shrivelled up leaf (Has Proctors Nursery Staffordshire label in the pot)
    Red Abyssinian Banana, Not received so far.
    They are buying discarded or unwanted stock from genuine growers and selling rubbish on their website.
    I don't know why Trading Standards allow them to trade.

    By: mike25-08-2020
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    Write your own review about Gardening Express

    Your review

    FAQ

    Is Gardening Express a trustworthy company?

    There are currently 216 customer review posted about Gardening Express. On average, they received a star-grading of 3/10, with 25% of the reviewers indicating that they would buy from the brand again.

    What services or products do Gardening Express offer?

    Gardening Express is mainly active in the Online Shop category, more specifically with Homeware.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the Gardening Express website with confidence. If not you can find many other brands to read about on our website!