Possibly the worst company I have ever had to deal with. Ordered a pair of Evergreen Photonia Red Robin Tree’s which were pictured to have a ball shaped foliage and described as having ball shaped foliage (similar style to a bay tree) What arrived where a couple of miss shaped bushes with no form or structure resembling a ball. Not to mention Yodel just dumped them on the door step and ignored instructions to deliver to neighbour. Gardening Express don’t accept phone calls, they don’t accept emails, they don’t communicate on Facebook or Twitter, they make it virtually impossible to communicate with them other to log a support ticket. Which when they answer they simply close instantly unless you respond. Their excuse was that with careful pruning the trees could be trained into a ball shape, but I am not Alan Titchmarsh, I ordered something based on a description and a picture. My advice is not to use them, in 2019 a company should show more customer service, also when they close your support ticket just keep replying with additional messages, least it wastes their time as lets face it they didn’t’ waste any time dealing with my request. The most annoying thing is you pay for postage, they deliver rubbish and they expect you to return it at your own expense.