BritainReviews

    Gardening Express
    Reviews, complaints and customer experiences (216)

    3
    25% Would buy here again!
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    Avoid this company.

    Ordered two different Daphne plants.One had yellow leaves and fungal disease the other is a sparse, leggy specimen.They are not as described and not of satisfactory quality. Have sent many emails asking for refund.They reply that I have received healthy plants which look as expected! Also,expect me to pay to return plants for them to examine despite receiving several photos as requested.
    My first and last purchase with this disreputable company.

    By: Lew28-02-2019
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    Do not buy from this company

    I ordered a collection of ten different potted plants. There were three plastic detail cards one of which had fallen out of the pot so I couldn't work out where it belonged. Some of the pots looked like they just contained compost, again no identification. There was no other paperwork. I emailed them and their reply did not address my issue at all. After two e mails going round in circles I requested a paid returns label and a full refund. This was ignored completely. I've now got in touch with my bank. I paid by debit card and the bank agreed to take up the dispute on my behalf. Be warned, do not buy from these rip off merchants.

    By: G Lyons20-02-2019
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    BUYER BEWARE

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    Odd-Job Bob
    Paignton, GB
    For companies
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    You reviewed Gardening Express
    Odd-Job Bob
    Odd-Job Bob
    3 reviews
    Paignton, GB
    Star 1
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    Updated just now
    BUYER BEWARE...
    BUYER BEWARE...

    I ordered some palmS described as...

    SPECIAL DEAL - Cordyline australis - GIANT EXTRA LARGE 4-5ft Specimen Palm...
    Usually 139.99, today just 39.99 - Save £100!

    What arrived were barely 4ft tall including the pots. With a trunk of less than 1 inch

    I went to my local garden centre to see what I could get for £140 to find I could buy the same variety at least 7ft tall with a trunk of about 4ft.

    When I complained they have every answer in the book hidden within there terms and conditions. One fond or leaf just about made it to 4ft and they allow a tolerance of 15% to cover themselves. These palms were no way originally £140... It's just a BIG CON...

    Further more... I have to pay the delivery costs to return them...

    DO NOT USE THIS RETAILER...

    By: John23-01-2019
    ALISON25-06-2019

    I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps

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    poor quality, leaves yellowing

    Daphne Bholva Jacqueline Postill leaves yellow, plants only just alive. No telephone service which can only mean one thing, they want to take your money and run!

    By: kevin Niblett21-12-2018
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    3.5
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    Avoid! ...Read reviews!

    They send damage and death plants! Returns accepted only at your expenses which can be likely equal to the price you paid for the plant. My worst experience ever about buying plants online.

    By: Mike01-12-2018
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    2
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    Poor service

    The goods delivered did not match the colourful advertisement. Difficult to contact. No phone number. Useless email system.
    Will never use Gardening Express again. Cannot recommend this company

    By: Pat Scofield21-11-2018
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    Dreadful plants, dreadful company

    I bought two Daphne plants (on sale) from Gardening Express which were described by them on their website as being “predominantly evergreen, lustrous and dark green to add structure and form to the garden through the year.” What arrived a few days later, were two totally YELLOW leaved plants, with many leaves already shed and lying in the box. Since then further leaves have fallen off. There were no care instructions whatsoever in the box … or indeed any paperwork at all. The only thing sharing the space with the Daphnes was a tied black plastic bag with a label reading “free gift gladioli”. The bag contained between 150/200 shrivelled, mouldy, sweating corms of presumably, gladioli. I presume they were included to provide a wedge to stop the Daphnes falling over. When I complained to Gardening Express about the poor, totally unacceptable quality of these plants, I was informed repeatedly, I should send the plants back at my own non-refundable expense and they might refund me the cost of the plants. The cost of returning the plants will exceed what the plants cost in the first place so I will be out of pocket twice, if I return them. I have reported this to my bank who I am hopeful will get further than I have managed to do. I will NEVER buy from this company again. I am amazed they are able to trade in this way.

    By: Tessa Wilson14-10-2018
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    Avoid!

    I have two fairy magnolias from them and they are rapidly dying from a fungal leaf spot disease and leaf blight. At all costs, AVOID .

    By: Vivien Gawn13-10-2018
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    4
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    Nasty company Nasty goods

    There is nothing positive about my service from them ordered twice, first order 3 pampas grass in pink received three white, second order was a rare tulip tree, and three fire work grasses received 4 clematis, instead for £30 all negative, when I emailed them twice , they said they were very busy don’t email again as you go to the bottom of the list

    By: Janet Hale28-09-2018
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    2.5
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    Laurels purchased

    Purchased 10 laurels which have turned brown, contacted customer service, told to be patient and bear with them, send photos they said, ran out of patience

    By: B Farnworth25-08-2018
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    3.5
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    Don't buy from them

    Emailed them several times,no response untill my 6 email they obsessively don't understand the English language as when they replied they accused me of being abusive.
    I told them to look in Oxford dictionary to understand meaning and how on earth my email was abusive.
    Given up with them

    By: Ja23-08-2018
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    Plant order

    Negative 22/07/18
    DO NOT ORDER!!!
    I have been waiting nearly a month I have emailed them 3 times and they keep saying be patient joke! took my money no plant don't bother . I will be forwarding my complaint to pay pal

    By: Ray25-06-2018
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    2
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    con merchants

    purchased two standard lilacs three lilac bushes all described as bushy headed and in bud and bloom.at a cost of sixty one pounds .plus two cordylines.they arrived all crammed in one box threadbare and broken branches have tried to contact them to no avail. these people are con merchants and should not and will not get away with this fraud.

    By: ken williams22-06-2018
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    DO NOT BUY FROM GARDEN EXPRESS!!

    Do NOT get any plants from this company. That say all plants come in good quality that is an ABSOLUTE lie. 1. All my plants came in bad condition. 2. One plant was even dead 3. The stamps were snapped off.

    As a response i got: “that this can happen with delivery (which garden express is still reliable for), and they should be fine if i follow the guidelines of the website how to take of them”. I didnt even get an option for a new plant or refund. My question is how can you make a dead plant you delivered alive again garden express?


    SAVE YOUR MONEY AND DO NOT ORDER PLANTS HERE. COSTUMER SERVICE IS A JOKE AND THE PLANTS I RECEIVED ARE DEAD

    By: Tonto 20-06-2018
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    Fraud

    Never received the order and response.

    By: Lola Hey15-06-2018
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    Dont buy off these people

    I received half my order after 30 Days instead of developed plant I got a bag of bulbs which I could have got much cheaper at Wilco! Still waiting for the rest. They never answer the phonewhich has been out of order for at least a month. Answer emails typically after a week.

    By: Carlton Midgley15-05-2018
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    Late delivery

    Ordered Daphne Bholva Jacqueline Postill on 20 January 2018. They were quick to take £19.94 out of my account . Deadline was 9 February. Still not received plant. Sent 3 e-mails last one they said bear WITH US!! Extremely dissatisfied! Shall not be ordering from Gardening Express ever again. Web site not user friendly. Extra charge for telephoning!

    By: John Smith26-02-2018
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    Would buy here again
    No
    3
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    Is Gardening Express a trustworthy company?

    There are currently 216 customer review posted about Gardening Express. On average, they received a star-grading of 3/10, with 25% of the reviewers indicating that they would buy from the brand again.

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    Gardening Express is mainly active in the Online Shop category, more specifically with Homeware.

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