Karen Millen Reviews

: 21
90% Would buy here again

Most relevant positive review

  2024-05-29
Nikky was so nice!
Nikky is fantastic at assisting with returns. She's so friendly and very skilled at what she...Read on
Reynolds

Most relevant negative review

  2024-05-10
Got a sparkly dress
The website is a total scam, they won't let me return my dress and their customer service is...Read on
Lucas

Review with most votes

  2024-03-31
Wrong item received
I recently bought something from this shop and got sent the wrong item. But I have to say, the cu...Read on
Ella

Reviews (21)

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    Leather jeans

    I have been wanting a new pair of leather trousers for a while but getting decent mens leathers is not easy. So I took the bold step of buying some from Karen Millen, taking a chance on the fit as the length quoted was spot on. I am now the proud owner of 2 fantastic pairs of gorgeous leather trousers that I want to wear 24/7. One in black the other in navy. I am wearing the navy ones as I type and will be in them for the rest of the day weather permitting.
    Well done Karen Millen for helping me update my leather wardrobe. I will be buying some brown leathers soon but would love to see them (I bought curve size 22) in ta
    n, dark green and red. Delivery was 2 days early. I bought them at half price plus a further 15% reduction using the App.
    If your are considering buying some leather trousers then you must try these. Butter soft lamb leather that you will adore. Excellent stitching and a quality zip. There is even leather inside the pockets. Dont hesitate.


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    Wrong item received

    I've got to tell you about my recent bad experience with this company I ordered something from. I asked for one thing, but they sent me something completely different. It was so annoying and definitely not what I wanted. But, I have to give credit where it's due. The customer service team, especially Jade Amber and Shaban, were really great at fixing the problem. They were friendly, told me how to send back the wrong item without any extra cost, and quickly sorted out a replacement for me. Even though I appreciate how professional and helpful they were, that initial mistake makes me a bit hesitant about ordering from this company in the future.


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    Zipper dress issue

    I had a problem with the zipper on a dress I bought from this shop recently. I was worried about having to go through a long exchange process, so I got in touch with their customer service team. I was pleasantly surprised by their response - it was really great. The team sorted out my issue quickly by helping me with the return process, which was easy and didn't cause me any stress. I managed to send the dress back to the post office without needing to print anything, just by giving them the tracking details. I'm really impressed by how professional and efficient Nikki and Chloe were in dealing with my problem.


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    Gift voucher issue resolved

    I have to say, the customer service team at this store is just exceptional. I had a problem with a gift voucher and was really struggling to sort it out. With the help of Chloe, Nikki, and Saniya, the issue was sorted quickly and efficiently. Their kindness and eagerness to assist really impressed me. I can't thank them enough for going the extra mile to help me out. I am so grateful for their support and kindness. It's not often you find such dedicated and helpful customer service reps, and they really made my experience a good one.


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    Nikky was so nice!

    Nikky is fantastic at assisting with returns. She's so friendly and very skilled at what she does. If only all customer service could be as good as hers!


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    Recent order, sizing

    The customer service at this place is really excellent. I recently had an issue with the sizing of my order, and Saniya went out of her way to help me. She was so helpful, knew exactly what to do, and genuinely made me feel like my problem was important. I'm really grateful for her support and I will definitely come back to shop here again because of the fantastic service I experienced.


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    Bold and sexy dress

    I recently bought this really bold and sexy dress and I have to say, it really turned heads. But the problem was, when it didn't fit right, I had to return it. Their returns portal was a complete nightmare, so I thought I'd give their messenger service a go and get in touch with customer service. I was actually impressed by how quick, friendly, and helpful the representative, Charlotte, was. She really made the whole return process way easier and less of a hassle. Big thanks to Charlotte for sorting it all out! ☺️


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    Occasion wear

    I love ordering from this brand for all my special events and occasions. The quality of their clothes is fantastic, and I always feel amazing and chic when I wear them. The other day, I had a little problem with my order, but Jade from their customer service team was absolutely brilliant at sorting it out in no time. I was really impressed by how professional and dedicated they were to making sure I was happy. I'll definitely be sticking with this brand for all my upcoming events. Sending warm regards from the UK!


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    Shorts out of stock, online return portal issue

    I popped into the shop the other day hoping to pick up some shorts, but they didn't have my size in stock, which was a bit of a letdown. So, I thought I'd return the stuff I bought online instead. However, I ran into some trouble with the online returns portal, which was really annoying. Luckily, the customer service team were great and managed to sort it all out for me. Massive thanks to Saniya and Annettie for helping me with my refund - much appreciated!


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    Wrong item received

    I recently bought something from this shop and got sent the wrong item. But I have to say, the customer service team were really quick and helpful in sorting it out. Chloe, who helped me out, was amazing! She dealt with the problem well and made sure I got the right item the next day. I was really impressed with how well everything was sorted. Even though there was a mix-up at the start, I would still recommend this shop because of their excellent customer service.


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    Got a sparkly dress

    The website is a total scam, they won't let me return my dress and their customer service is absolutely useless. I highly recommend not buying from them!


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    Unique pieces, minor issues, great customer service

    I recently bought some really cool stuff from this shop. I really liked everything I got, but there were a couple of items that I needed to return because of some small issues. The customer service I received was absolutely fantastic. I have to give a big shoutout to Nikki S who was super quick and helpful in helping me with my return. Overall, my shopping experience was great and I'll definitely be buying from this shop again in the future.


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    Quick order and refund process

    I've bought something recently and needed to send back one item to get my money back. The whole ordering bit went really smoothly and quick, and I got my refund pretty sharpish. But, I think they could do better with tracking the refund status so we know where our returns are at.


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    Query about returning something

    I needed to return something but wasn't sure how to do it. I messaged Apple and Jade Amber helped me out. She was really quick and gave me a qr code to send the item back. Great customer service!


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    Top from sale

    I bought a top from a sale at this shop recently. The top is nice and fits well, but I was a bit let down when it arrived all rumpled up. I had to iron it, and while some of the creases came out, there are still some tough ones left. It's got me wondering if this is normal for sale items, or if it says something about the brand's quality overall. I'm not sure if I want to risk buying from them again after this.


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    Overpriced dress

    I'm really disappointed with the quality and stitching of the dress I bought. It just doesn't seem worth the high price I paid. The materials used are not great and the design looks like something I could have got much cheaper from somewhere else. I'm really not impressed at all.


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    Return issues

    Hey everyone, I just wanted to share my experience with trying to return something at the Post Office. It was a total nightmare! I found the process super confusing and it got me really stressed out. But luckily, I decided to reach out to them on their website and that's when Nikki S stepped in to save the day. She was incredibly helpful and made the whole situation so much better. Massive thank you to Nikki for all her help!


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    Missing return resolved

    Customer service doesn't get better than this! Huge thanks to Paul from customer support for sorting out my missing return so quickly and efficiently. I was starting to get really worried about it, but Paul stepped in and got it all sorted in a flash. Having someone who was so quick to help and actually knew what they were doing was such a weight off my shoulders. His professionalism and quick response really made a difference for me.


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    Speedy and helpful customer service

    I had the pleasure of experiencing amazing customer service from this company recently. They replied quickly and were incredibly helpful in assisting me. A special shoutout to Jade M for going above and beyond to meet my needs. It's not often you come across such excellent customer service, it really makes me want to shop with them again in the future.


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