Thread Reviews

: 24
67% Would buy here again

Most relevant positive review

  2024-05-22
Fun clothes shopping
I used to absolutely despise clothes shopping because it was just so dull sifting through all the...Read on
Teagan

Most relevant negative review

  2024-04-28
Late delivery
I ordered something on December 5th, but it's not turned up yet. Customer service only got b...Read on
Holmes

Review with most votes

  2024-04-17
Subscription for sewing suppli
I've been buying from this company for ages, but last time was a letdown. I ordered some sew...Read on
Matthew

Reviews (24)

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    Clothes

    I used to have only one type of clothes because I thought many different clothes was confusing and would bring confusion. So I decided to buy many clothes but same colour and style so that each day I would just pick anyone and wear without having to worry about which one to wear and the one I shouldn't. That continued for long until I met my fiance who is now my wife. She changed that. What she did was to discover Thread. As a fashion store, they are committed to satisfying customers needs. She went shopping for my clothing including some personalized fashion wears and I was so pleased with her decision. Thread has remained our top fashion store many years now.


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    Wardrobe organization and personalised clothing sourcing

    Thread is such a great way to keep your wardrobe up to scratch and discover cool pieces that really suit your style. You can choose your clothing preferences on the site and then they'll put together a selection of items for you from various places, including ones that are on sale or have special offers. When your goodies arrive, they come nicely packaged and arrive quickly. And if you need to send something back, it's a breeze and no hassle at all. Using Thread makes shopping for clothes so much easier and lets you show off your own unique style without any effort. I totally recommend it!


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    Various recommendations

    I have to say, I've been really impressed with the service I've received from Thread. Buying their suggested items has been super easy and quick, and any problems I had were sorted out right away with their simple exchange process. I love that I can easily check if something I want is on sale, helping me make smarter choices when buying. The app is really easy to use and makes sense, so I'll definitely keep using it. I'm looking forward to seeing what autumn recommendations they have in store and I'm sure Thread will keep up their great service.


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    Fun clothes shopping

    I used to absolutely despise clothes shopping because it was just so dull sifting through all the options. But then, I stumbled upon this fantastic website that actually displays clothes I genuinely adore, and it's transformed shopping into an enjoyable experience once more. I've even experimented with some new styles because of it! Plus, the customer service is top-notch - hassle-free returns and speedy refunds. I would definitely recommend it to anyone looking for a stress-free shopping experience!


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    Removed post

    I had a post taken down on Threads recently because the moderators there don't seem to know what they're doing and can't run the platform properly. The people working for Threads are useless and incapable, they just can't provide a good service. I hope they get what's coming to them from the same people they're supposed to be helping. For now, I'm going to share my bad experience on Trustpilot so others can see how unprofessional and incompetent Threads really are. They need to rethink their moderators and guidelines to make things better for users.


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    Clothing order

    I bought some clothes recently and had a bit of a problem. I ordered a bunch of stuff before Christmas, but when the package came, only one item was there and the other was missing. I've tried getting in touch with customer service through email a few times about the missing item, but I haven't heard anything back or got my money back. It's really annoying that the customer service team hasn't sorted it out, and it's left me feeling really frustrated and like I'm out of pocket.


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    Recent purchase of a variety of items

    I recently bought some stuff for the first time and was generally happy with the whole thing. There was a bit of a wait for delivery which I expected because of the sale, but when the items arrived they were good. They were packed well and the sizes were right, which was a relief. I've washed them and they've kept their shape and size, which is a good sign. I also gave some feedback and got an email back, so great customer service. I'm happy with my purchase and the company overall.


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    Wide range of styles available

    The range of styles on the website is really impressive, from budget-friendly options to more lavish pieces. I like how each item is presented in detail, it makes browsing and finding what I want so straightforward. The fashion tips and advice articles are a fantastic bonus, along with being able to chat with a personal stylist. Returns are easy peasy, a big thumbs up for online shopping. All in all, I'm really happy with my shopping experience at Thread.


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    stylish clothing

    I had a brilliant time shopping on Thread recently. The stylists were super helpful and quick to respond, giving me some excellent suggestions. They've got a great selection of brands and prices to suit all tastes and budgets. Plus, all my orders arrived quickly and were well-packaged, looking brand new. I trust Thread as a reliable online store and will definitely keep shopping there. I highly recommend it.


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    Smart and stylish clothing purchase

    The stylist in this shop is really amazing. They really know what looks good on me and always give great advice, while also pushing me to try out new things. Returns are easy peasy and the website is simple to use. But, it's annoying that many things I like are often out of stock. I also wish there were more choices for older blokes, not everyone's twenty-something when they're shopping.


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    Late delivery

    I ordered something on December 5th, but it's not turned up yet. Customer service only got back to me once and my package still hasn't shown up. Their lack of communication and unprofessional behaviour is really letting me down. It's shocking that there's no contact number for customers to call for help. After this terrible experience, I won't be buying anything else from this company.


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    Subscription for sewing supplies

    I've been buying from this company for ages, but last time was a letdown. I ordered some sewing supplies on a subscription basis, but didn't get any emails or answers to my questions. It was really annoying and made me feel like they didn't care about me at all. Finally got my stuff today, but I'm not sure if I want to buy from them again with this kind of service.


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    High top sneakers mismatch

    It's really annoying when you get something delivered and it doesn't look anything like what you saw online. I thought I was going to be strutting my stuff in those cool Colchester Rubber Co high top sneakers, but they were completely different when they arrived. Turns out, the pictures on the website were all wrong and belonged to a different brand altogether, which is just not on. I feel like I've been tricked into buying something that wasn't what I signed up for, and now I've got to go through the whole rigmarole of sending it back.


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    £200 jacket

    I ordered a jacket for £200 last Friday and chose first class postage. But it's Wednesday now and I still haven't had any notification that it's been sent. I've emailed them quite a few times but haven't heard anything back.


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    Return process trouble

    The customer service has been awful, absolutely terrible. I've been trying to return something for a whole week now and haven't heard anything back at all. It seems like they're ignoring me on purpose, hoping that I won't be able to send the item back in time before the return period ends. This kind of service is not on and I really think people should avoid using them.


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    Clothing items

    I bought some clothes from this shop recently and I've had a really bad time. I've tried to contact customer service a few times by email but no one has got back to me. It's really frustrating not being able to track my order properly without a valid tracking code. It's just not good enough customer service. I'm really disappointed with my whole experience at this store.


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    Online purchase without confirmation email

    I'm really disappointed right now. I made a purchase online and paid for it, but I haven't received any confirmation email. I've tried emailing them three times, but they're just ignoring me. To be honest, after reading some reviews, I really regret making the order. It's so frustrating and unprofessional to not keep customers informed about their orders.


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    Recent purchase experience

    I've been trying to buy something for the past week but keep getting a 'technical issue at checkout' message. I reached out for help but all I got back was a generic error message. I've always loved shopping with this company and it's really helped my wardrobe, so I'm pretty bummed about these recent issues.


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    Wide variety, easy to navigate

    I was really pleased by all the different things they had on the website. At first, I thought I might get a bit lost with so much choice, but actually, it was pretty easy to find what I wanted. The site is really well organised, so shopping was quite nice.


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