All reviews of Aaron
Review about: Trouva
Shoes at good price
I recently bought a pair of shoes that I've had my eye on for a while from Trouva. I managed to snag them at a really good price, so I went ahead and made the purchase. After I placed my order, I started getting regular email updates to keep me in the loop without bombarding my inbox. The customer service team even got in touch to let me know about a small hiccup, but they sorted it out quickly. The shoes arrived a couple of days later, nicely packaged and just as I expected them to be.
Review about: Toolden
Cordless Circular Saw Bundle
On my first visit to Toolden as a customer, I was really happy with the service I got. I spent a while checking out prices for a cordless circular saw bundle, and Toolden turned out to have the best deal. I placed my order and was really pleased when it arrived the very next day. The product itself was just what I wanted and the quality was even better than I expected. Toolden's service was spot on and I'll definitely be back for more purchases. Overall, I'm really pleased with my experience and would definitely recommend Toolden to anyone looking for quality tools.
Review about: Garden Centre Koeman
Tubers purchase
I bought some tubers from the Garden Centre the other day and I have to say, I was really impressed with the quality. They all looked great, with some already showing a few buds. I can't give a full review until they've grown, but I'm feeling positive based on how they look at the moment. The tubers were well packed and arrived in good condition, so it's clear they were handled and shipped with care. I'm excited to see how they do in my garden.
Review about: Lebara Mobile
New SIM card delay
I've been waiting for more than a month to get my two new SIM cards after moving my numbers from a different company. The numbers have moved but I've had to buy prepaid cards to make calls. Every time I phone up, they promise to send new ones but they still haven't arrived. I'm not happy at all with this poor customer service. I wouldn't rate them very highly.
Review about: Demon Tweeks
brake pads and engine oil
I've been a customer of this company for a long time, and I've always been really impressed with how great their service is. Ordering stuff is easy and their website is simple to use. I like how they keep me in the loop about my order. They have loads of products to choose from for car maintenance, so I always find what I need. I'm always happy with the service they give.
Review about: Lemonade Dolls
Monoboob bra
I got this bra thinking it would be really comfy, but it actually gave me a monoboob! It's not the best fit for my boobs as they tend to spill out a bit at the front. That being said, I do like the concept and the material is really nice.
Review about: TeePublic
Premium t-shirt
I was really impressed with how fast the t-shirt arrived and how great the printing looked! The quality of the t-shirt itself was top-notch, especially since it's a Next Level brand, my personal fave. The fit was just right, not too loose or too snug, which was perfect for me. I prefer them way more than the usual Gildan shirts that don't always fit well and can be uncomfortable. I'm definitely pleased with my purchase and will definitely shop with this company again.
Review about: ALLSAINTS
Crochet purse review
I was really disappointed with the merchandise I got from this company. I ordered a crochet purse and when it arrived, I could see lots of loose threads and the strap was sewn on badly. There was also no lining which made the quality even worse. I like it when things are made well so I was really unhappy with what I received. Returning it was also a pain, especially because I live in a semi-rural area in Canada. Overall, my recent interactions with this brand have not been great and I'm starting to wonder if their products are worth it.
Review about: Savannahs
Fast delivery, perfect product, beautifully packaged, discounted price
I bought something from this online shop not long ago, and honestly, I was really impressed with everything. The delivery was super quick, the item I got was in perfect condition, and it was nicely wrapped. What I really liked was that I got a discount with a coupon code, which made my buy even better. I would definitely buy from here again without any hesitation.
Review about: Sinful
Kiiroo PowerBlow purchase
I recently bought the Kiiroo PowerBlow from this shop and unfortunately, the one I got was faulty. However, I have to say the customer service team did a great job by responding quickly and dealing with the issue efficiently. When I contacted them, they offered me a full refund or a replacement, even though they didn't have any in stock at the time. I also got in touch with the manufacturer to double-check the problem, and they confirmed that the item was indeed faulty. Kiiroo then got in touch with the shop, who arranged for a replacement to be sent to me promptly. The new item arrived in perfect working order and I'm really happy with the quality and performance of the product.
Review about: YourRepair
Quick and efficient service
I had to get something fixed and I found this company that was really quick and efficient. Their website was so easy to use and I could easily raise my issue online. Then Gabriel, the plumber, arrived and he was the coolest guy. He fixed the problem quickly and was really nice and helpful. I wish all tradespeople were like him!
Review about: Soho Home
Robe purchase
After I washed the robes I bought, I had a bit of a problem because the cotton material shrank. Turns out the washing instructions on the label didn't match what was on the website. Pretty disappointing, but Linda from customer service was amazing. She sorted out my issues quickly and got me a replacement, making sure everything was sorted out nicely. The customer service team at Soho Home really impressed me with how fast and helpful they were. Now I'm a happy customer for life.
Review about: Folk Clothing
Wrong order received
I ordered some jumpers, but ended up receiving someone else's order instead. Dealing with customer service has been an absolute nightmare. I've sent multiple emails but haven't received any response, and whenever I try to call, the phone just rings and no one ever answers. The staff members I've spoken to have been unapologetic and completely unhelpful. I would definitely recommend avoiding this company.
Review about: Goldsmiths Jewellers
New necklace purchase
Oh my gosh, the staff at the store were really amazing! They helped me choose the perfect necklace and knew so much about all the jewelry. The customer service was absolutely fantastic, like a solid 10/10. Definitely recommend checking out the store instead of shopping online!
Review about: Shirtbox
Quirky designs, great service, excellent quality
I really love all the unique designs you can find at this shop. The service was amazing, and the products are top quality. Ordering was a piece of cake, and my items arrived quickly. I've bought a few things from here already and I'll definitely be back for more. It's a great place to find special gifts that are top-notch.
Review about: The Spark Company
Delayed Order
I ordered something on the 25th of May and still haven't got it. Quite disappointing really, especially since they took my payment straight away. I tried contacting customer service twice but no luck, never got a response. It's odd to see all these good reviews when my experience has been pretty bad. In the end, I had to order the same thing from a different company that shipped it within 24 hours. Hopefully, by giving this review, I might finally hear back from them, since they've ignored me before.
Review about: Fitness Superstore
Titan rack and bench purchase
The showroom up in Northampton was brilliant - being able to have a look and try out the equipment before purchasing it was such a big bonus. Putting the rack and bench together was easy thanks to the clear instructions, and the quality of the Body Power Titan products was even better than I expected. I'm really happy with my buy and would definitely suggest Fitness Superstore to anyone in need of top-notch gym gear.
Review about: Looking4Parking
Easy booking and excellent customer service
The booking process was really easy, no problems at all. When we got there, the bus was already waiting for us and even held on a bit for us to park. The customer service was fantastic, they sorted out my problem quickly and kept me in the loop the whole time. I'll definitely be using this parking service again, their customer service was outstanding.
Review about: Escentual
Cologne purchase
I recently purchased a cologne from Escentual and I have to say, I am really impressed. The website had some fantastic deals and ordering was a breeze. The cologne arrived quickly and the packaging was top-notch. The scent itself is incredible and I've received lots of compliments while wearing it. All in all, I'm really pleased with my experience shopping at Escentual.
Review about: Homelike
Repeat customer experience
I'm a regular at this place I stay at, and I always have a good time there. Last time I booked a room, a lady called Emily helped me out. She really went out of her way to make sure I was looked after. She replied to my messages quickly, gave me all the details I needed by email, and managed to sort out a room for me in just 2 days.
Review about: Brook + Wilde
Firm mattress purchase
I bought a firm mattress from this company back in July 2022 and at first, it felt comfy to sleep on. But, after two years, the mattress started to develop problems and didn't give us the support we needed for a good night's rest. Despite hearing good things about the company from trusted sources, our own experience with the mattress has been a letdown. Both me and my partner started getting hip and spine pain, something we'd never had before, and we figured out it was because of the mattress. Clearly, this mattress isn't made to last and doesn't match up to the quality promised on the website. I'm feeling regretful about splashing out a lot of money on a mattress that hasn't met our expectations.
Review about: More Than Accountants
Accounting services
I've just used the accounting services and I must say, I was really impressed with the team. Their communication was clear and they were dedicated to giving great value for money. They really went the extra mile to make sure all my financial needs were taken care of. I'm very pleased with the service I received.
Review about: Farrar and Tanner
Chess set gift for son
I bought a chess set for my son as a present and he was so happy with it. He said he hasn't played in ages and can't wait to start again with this lovely set. It came just in time for his birthday and was packed really well, so it arrived in perfect condition. I'm really happy with my purchase and how much joy it brought to my son.
Review about: The Ticket Factory
Tickets for concert
I managed to get some tickets for a concert, but when I tried to find them on the website, it was such a nightmare! All I could see was an order number and purchase date, with no mention of which event the tickets were for. It was so difficult to locate them when I needed them. Why can't things just be straightforward and clear? To make matters worse, there's no option to talk to a real person for assistance, just a digital contact form. It's really annoying when companies don't value their customers anymore!
Review about: Archiproducts
Applique order delayed twice
I ordered this really cool applique thing and had to wait for 4 weeks, which was fine. But then they messaged me last minute saying it would be another 4 weeks! Can you believe it? All that for just an applique? Sort it out, seriously!
Review about: Rachel Galley
Sterling silver bracelet
I bought a lovely sterling silver bracelet from this company not long ago and I'm really pleased with my decision. The workmanship and level of detail are truly outstanding, and the bracelet is even more gorgeous in real life than it appeared in the online photos. I've had lots of nice comments about it and I'm excited to get more items from this company to add to my collection in the future.
Review about: Shoeaholics
Gold belted boots
I recently bought a gorgeous pair of gold belted boots from Shoeaholics and I couldn't be happier with them. These boots are not only super comfy and easy to slip on and off, but they also have a lovely subtle gold shimmer that adds a touch of glamour to any outfit. I really like that they go well with a variety of looks in my wardrobe, making them a versatile addition to my shoe collection. Getting them on sale was a nice surprise, and I also appreciate that Shoeaholics offers free delivery. Overall, I'm really pleased with my shopping experience at Shoeaholics and I'll definitely be back for more fabulous finds in the future.
Review about: hush
Winter collection purchase
I didn't really rate the winter collection from this company. The website was easy to use and the quality of the items was top-notch, but nothing really stood out to me. That being said, I generally like shopping from this company.
Review about: The Ayurveda Experience
Herbal beauty products purchase
During my time at the Ayurveda Experience, I had a fantastic time. The team there really knew their stuff and gave me some great tips on how I could use their herbal beauty products in my daily routine for the best results. They were so focused on making sure I was happy with my purchase and looking forward to seeing the benefits. They shared loads of info on holistic beauty and wellness practices, which was amazing and showed how much they cared about their customers. I was impressed by how much they cared about helping people achieve their beauty and wellness goals in the long term - it's clear they really value each person's journey to self-improvement and self-care.
Review about: usmen
Hair loss consultation
I recently went ahead and booked a hair loss consultation online and got some really honest advice about the products they had. I liked that there wasn't any pressure to buy anything. The products arrived on time today, just as they said they would. All in all, I'm happy with the service I received.
Review about: Knees Home & Electrical
Smart home security system
I recently bought a smart home security system from this shop. Although the product was good quality and the price was fair, I was really let down by the lack of detail on when it would be delivered. When I looked on their website for delivery info, all I found was vague and unhelpful statements that left me with more questions than answers. I had to call their customer service line to ask about shipping times, but the responses I got were defensive and not helpful at all. The customer service person couldn't give me a definite delivery date, just said it might be this week or next. This lack of clear communication and transparency about shipping processes and delivery times is not on. It's standard practice in the industry to give customers clear info on shipping, expected delivery times, and who the shipping partners are. Sadly, this shop doesn't provide a satisfactory online customer service experience.
Review about: Tyres Pneus Online
Tyre purchase delayed
I recently bought some tyres from this company and it was a total nightmare. They said they'd deliver within 48 hours, but a whole week passed and my order hadn't even been sent out. When I got in touch to ask about the delay, they promised to give me the tracking number by the fifth day, but that never happened. Now I've had to cancel my fitting appointment, and I'm really not pleased with how everything's turned out.
Review about: ThruDark
Quick delivery to Western Australia
I was really surprised by how quickly my order arrived in Western Australia. I usually expect to wait at least two weeks, so I was amazed when it got to me in just four days. The efficiency was way better than I had hoped for. Plus, the product was top-notch in terms of quality and design. Big shout out to the team for their hard work and dedication in giving such great service. Thanks a lot.
Review about: Vessi
Exchange for incorrect shoe size
Jan was fantastic at helping me with exchanging a pair of shoes that were too big. They were so helpful and friendly throughout the whole process. They were quick to respond and the new shoes arrived promptly. I had a really great experience with their customer service team!
Review about: American Express
Groceries purchase
I went to pay for my groceries with my credit card, but to my surprise, both my gold and platinum cards were not accepted. That really annoyed me and made me feel let down by this company's card services. I've been a loyal customer for a while, but the recent changes have left me disappointed. And when I tried to contact customer service for help, they were so unhelpful. It's sad to see the quality drop from a company I used to trust. I wish I could give this experience zero stars. On the other hand, I've heard good things about a different credit card provider, so I'm seriously thinking about switching to them for better service.
Review about: Simply Business
Efficient insurance purchase
Buying insurance was really easy the whole way through. The price was good, signing up was simple, and paying was a piece of cake. The website was easy to use and setting up my account was quick. Even though I haven't had to use the insurance yet, I feel confident that if I do, everything will be sorted. Overall, I'm really happy with how it all went.
Review about: Q-Park
Booked guaranteed reserved Parking
What a complete nightmare! I booked a guaranteed reserved parking space online, but when I arrived, the car park was completely full. Spent nearly an hour driving around with other frustrated customers, trying to find a parking space with no luck. There were no attendants on site, just a useless answering machine. Ended up missing my show at NIA due to all the chaos. Lost £200 on tickets and parking fees. I will never, ever use this car park again.
Review about: Vrbo
Refund process
I had to cancel my travel plans booked through a rental platform because of some unexpected stuff that came up. Even though it was a tough situation, cancelling was actually really easy and straightforward. The host was really helpful and communicative the whole time, which made things a lot less stressful for me. I was really surprised when I got my refund back on my card just a few days after cancelling. I appreciate how efficient and professional the platform and the host were, especially with everything going on in the tourism industry right now. I'd definitely recommend their services and will think about using them again next time.
Review about: Lampoo
Return issue with Gucci goods
I'm really annoyed with the lack of response from this company! I've been trying to contact them about returning my Gucci items, but it looks like they're ignoring my emails completely. It's just not right to ignore a customer who needs help. I can't understand why they think it's okay to treat customers like this. If this keeps up, I might have to get legal advice to sort things out. You'd think a company would care about their customers and communicate properly, but it seems like not this one.
Review about: Pixartprinting
Sign print order
I bought a sign print recently, but it came damaged and couldn't be fixed. I got in touch with customer service to ask for a refund, but they said no, claiming the damage wasn't bad enough. I was really let down by how they handled it - not very professional or understanding at all.
Review about: I Need A Mobile
Smartphone
I bought a new smartphone from your store not too long ago and I must say, it was a pretty decent experience. The instructions were easy to follow and the payment process was quick and efficient, so thanks for that. Just one little thing though, I was a tad let down that there wasn't a bag with a label included in the package. It would have been handy for keeping things organised and easy to identify.
Review about: Inkifi
Photo product purchase
The ordering process was really easy and straightforward, just how I like it. I found it simple to browse through the website and personalise my photo product exactly as I wanted. The product arrived faster than I thought and the quality was amazing. It was packaged well, which made me feel like they really cared about making sure it arrived in perfect condition. Honestly, it's one of the best quality and best looking photo products I've ever bought. From now on, this is where I'll be going for all my photo product needs.
Review about: DAYROOMS
Dayroom reservation at an airport hotel
The room ended up being a little pricier when we checked in compared to what was originally quoted, but it wasn't a big deal. Booking the dayroom was really easy and the hotel had everything sorted for us. It was so nice to have a cozy spot to chill out and freshen up during our long wait at the airport.
Review about: Travelodge
Worst customer service experience of my life
I received the worst customer service of my life from someone who is either a supervisor or manager as she was the only one not wearing Travelodge uniform.
She was rude to me and my girlfriend and didn't even apologise for her actions. We made a simple request of asking if she would be able to give us a call if our room happened to be ready earlier like I have done countless times with many different hotels and they are always happy to oblige or politely explain why the room may not be ready until check in time. She claimed she didn't understand what we were asking and spoke to us with a very blunt manner and rude tone of voice/attitude
I asked for her name so that I could make a complaint and she replied "it's none of your business" and then ripped her name badge off herself so that I couldn't see it. What's the point of having a name badge then? Because she knew I was going to complain and mention her name but she wanted to block it, that's not the point of it or how things work.
I can only describe her as an overweight middle aged lady 50+ wearing non uniform, black leggings/trousers, shoulder length auburn/purple hair. Everyone else was in uniform so it's not difficult to identify her.
She was the only one on the front desk between 11:50am-12:20pm
After she was rude we got some food and then I decided I would politely and respectfully tell her that "I felt as though she was rude to me and my girlfriend" and then she asked me what my name was and told me she was refusing my stay.
We booked this through Agoda so I contacted Agoda at much stress & hassle to myself to request a refund because our stay had been blocked. The lady from Agoda explained I would only be entitled to a refund once they got ahold of the property as no one answered the initial phone calls. Agoda asked me to wait half an hour max and if they still couldn't contact the property then I would get a refund. The Agoda lady informed me that she sent an E-mail to the property and was awaiting a response after multiple failed telephone calls.
I went back in and asked the lady nicely if she would respond to the E-mail to which she said "yeah no problem" very bluntly and then immediately began walking in the other direction.
After waiting 40 minutes I contacted Agoda again and got through to a male. He explained that she had not responded to the E-mail despite her telling me to my face that she would. It was clear to me at this point she was doing everything in her power to be spiteful/difficult. Why say you will respond to the E-mail and then ignore it? No other reason than to be spiteful/difficult and once again showing awful customer service.
After making me go through loads of stress, hassle and waiting over an hour total as well as phoning a premium rate number to contact Travelodge. Agoda finally got through to the lady who then all of a sudden changed her mind (imagine that) and said she would honour our booking to the Agoda representative. Once again proving she is a liar, saying one thing to my face but too coward to say it to an Agoda representative. I believe this may have been because she thought I booked direct with Travelodge and wouldn't be able to get a refund so easily, she was mistaken.
I went back in to Travelodge and no one was at the front desk so I had to call the number and I got through to her. I wanted to confirm that she will honour our booking. It was obvious to me at this point we are also dealing with a liar who is lying because she knew she was in the wrong and needed some kind of defence for her abysmal customer service and that was the only thing she could come up with. The classic "your word against mine" every liars final defence. She claimed I was rude however I don't feel as though me challenging her for being rude to us initially is me being rude at all. I politely and respectfully said "I feel like you were rude to me and my girlfriend" I then explained that a lot of other hotels we have stayed at are nice enough to let us check in earlier than the actual check in time if our room is ready. If not they explain politely and respectfully why we can't check in earlier which she did not. She had an awful attitude. I don't understand where I was rude in all of that? I then asked for her name which she refused to give and ripped her name badge off. She didn't put the name badge back on the whole time we were staying there. So she was walking around the whole time for 1 day+ without a name badge on which I am sure is against company policy like it is in most places.
Anyway we are still on the phone at this point and she mimicked me down the phone using a child like voice "yeah loads of hotels let you check in early". She then said "I don't care how many hotel's you've stayed in" which I thought was very rude.
She then rudely cut me off and I told her once again that she was being rude and impolite to me over the phone and she literally admitted and I quote "Yes I am being rude because I've got loads of rooms to sort and at this rate it won't be ready for 3pm" (which is check in time)
That's not our problem though is it? and you shouldn't be speaking to paying customers in this way and you shouldn't be rude to customers as well as arguing back. Especially as she is a manager!! I couldn't believe it, doesn't seem like she's worked a day of customer service in her life. Not with those customer service skills anyway.
She then put us in the room closest to the reception and the entrance, I imagine this was once again a spiteful retaliation to get "1 up" on me by putting us in a room that was loud because we could hear the people coming into reception as well as those standing at the entrance having a cigarette. We were also put in the same part of the hotel where they keep the dogs as I kept hearing barking dogs repeatedly and was annoyingly woken up by one at 5am. Every other time we have stayed in Travelodges which is easily 10+ times this year alone we have always been near the back of the hotel away from all the dogs. Even when we have stayed at this particular branch 3 times previously we were put near the back of the hotel but for some reason this time was different and I imagine it was done on purpose to give us the most inconvenient/loud room because that's what it was compared to our previous stays. All our other stays were nice and quiet but not this time. I wonder why?
The next day someone knocked on our door at 11:59am we were literally in the process of putting our shoes on after packing up our stuff but they were trying to kick us out as promptly as possible couldn't even give us 1 minutes grace. They were early anyway check out is at 12pm not 11:59am. Once again I imagine this was instructed by the manager so that she could "1 up" us and make our lives as difficult and unpleasant as possible because she clearly couldn't take being criticised for her rude actions. Very petty indeed.
The remote was also not working when we got into the room and there were hairs on the table. I have photos for proof.
Once again no apology given, the worst customer service experience of my life. The woman clearly has issues if this is how she treats customers. Very petty and spiteful. Doing everything reasonably possible within her power to make our experience as difficult and unpleasant as she possibly could. She literally could not have tried any harder to make our stay unpleasant. I have never had someone knock on my door 1 minute before check out to promptly kick us out and I have stayed at a lot of different hotels. Once again just not giving us anything more than she had to.
This is hands down the worst customer service experience/hotel stay that me and my girlfriend have ever received and it has put us off using Travelodge.Review about: PrinterPix
43700895
Kayla was amazing and very much helpful
Review about: Autodoc
A/C, steering
Delivery was rapid and the price was substantially cheaper than after sales at the local franchise dealership. Excellent service.