vidaXL

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vidaXL

29% Would buy here again

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Spotlight: What are our customers saying?

E
Elena Dunn
Only part of my order arrived after two weeks of wait. There were no screws, no bolts, no washers, no instruction for self-assembly! Customer service was very unhelpful and unfriendly. The refund w...Read on
B
B Biglari
So far one parcel of dozens of strips of metal has arrived after three weeks. There is nothing to say that further parcels are still to follow and no instructions. I have looked online and it see...Read on
E
Eric
Do not purchase anything from this crap company !!! Many items are offered but not in stock and eventually they will just cancel the order.Read on
T
Tomas
I have ordered a black board which was delivered damaged, I have asked for a new product to be dispatched. The customer service was so slow and I had to be proactive to even get a product, i have a...Read on
J
José
The product delivered was broken. After several emails to replace the item they wanted to substitute only the broken partes!!! I refuse and asked for a full replacement... Its impossible to cont...Read on

All reviews (62)

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    sun lounger

    Only part of my order arrived after two weeks of wait. There were no screws, no bolts, no washers, no instruction for self-assembly! Customer service was very unhelpful and unfriendly. The refund was refused. I was told to wait for their email reply as to whether they will send me the missing items and if yes, how long that will take! Avoid this company!


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    Vida XL garden storage chest

    So far one parcel of dozens of strips of metal has arrived after three weeks. There is nothing to say that further parcels are still to follow and no instructions. I have looked online and it seems that this company rarely ships all pieces together so missing parts may turn up. However you would need a PHD to put this item together it is supposed to be easy assembly but at the moment we are left with about 50 strips of metal and a bag of screws. Of course there is no response from the company. We should have read these reviews before ordering !!!

    Any luck with the storage chest? I bought same and having issues with assembly. Few of the strips are damaged so not in line to where the screws go. Do you think it'd be possible to buy spares as they're taking long to reply and probably gonna say i've damaged them or not assembling correct. you can reply at my username at yahoo dot com


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    wooden sun lounger

    Do not purchase anything from this crap company !!!
    Many items are offered but not in stock and eventually they will just cancel the order.


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    black board

    I have ordered a black board which was delivered damaged, I have asked for a new product to be dispatched. The customer service was so slow and I had to be proactive to even get a product, i have already paid. Without my active engagement, I would not receive anything. I would not shop on this website anymore


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    table

    The product delivered was broken. After several emails to replace the item they wanted to substitute only the broken partes!!! I refuse and asked for a full replacement...

    Its impossible to contact by phone, only email.

    For 3 times they book a date to peak-up the iten brooken and never show up. I'm still waiting for my money....DONT BUY IN THIS SITE!!!

    I


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    THIS IS A SCAM COMPANY - DO NOT BUY!!!

    I ordered 4 chairs and got them all with wrong AC adapters and lots of damages everywhere (transportation damage, leather scratches, white sport all over). Customer service is provided by staff who doesn't know anything about their products!

    They told me I have to choose between parts replacement, small partial refund or return the products!

    When they sent the wrong parts and not what I paid for they consider this as parts replacement and they don't even want to talk about refund! If I choose to return the products I have to pack them up the same was as I got them!?! It took me one whole day to unpack and check everything - 8 boxes ~30kg each. How can I return them now, who is going to pay for my time? Not to mention the chairs looks like made from match sticks and they will fall apart probably after 5 days of use.

    Zero quality of the products, zero quality was customer service, I'm really surprised such company can operate legally in 21st century.

    I will now pursue my legal rights with a lawyer and will address all this to European Commission for Consumer rights!


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    Larson cage

    Avoid, Avoid, Avoid! These are fraudsters, won't answer phones or leave chat after 15 seconds, they should be reported to NL police


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    Shelf unit

    My 1st and last order from this company Arrived damaged every piece of high gloss black is chipped to reveal the chipboard.
    First reported it in customer service chat was told somone would email me - never did
    2nd reported it damaged via Web site and got reply asking for order no, how I paid , when did I order it, my address and so.
    Then to that reply I got please send photos of damage using link...... A link that didn't work even though it was only 2 hours old.
    So sent photos in email... While I'm waiting for the reply I'll open a claim with PayPal


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    Intex inflatable excursion pro kayak

    2 seater inflatable kayak. Was 175 euro on Amazon.co.uk last year when I purchased it- VidaXL quoting 738 euro today. Shocking price gouging.


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    Planter box

    a planter arrived damaged, it happens, no big deal. The customer service is impossible to contact by phone, many dropped calls after long waits. The chat is slow and frustrating, being ignored and then dropped from chat! one failed pickup, we were here they just didn't ring, and a second no show for a pick up. still waiting a refund and the broken items still waiting to be picked up. Just pray you don't have an issue with an order.


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    2 wooden reclining chairs

    Appalling! The instructions bore no relation to the parts to be assembled. When we attempted to put the chairs together it became apparent that they would fall apart very rapidly, probably with disastrous consequences. After checking their returns policy I can see the chances of getting a refund are very slim. I'll never buy anything from VidaXL again. A painful lesson!


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    Teak garden storage box

    I ordered and paid for this over a month ago. Status on Tracking app has said “ready for shipment”
    for nearly 4 weeks and still no further information. I have tried to chase the order but the chat bots
    just go round in a circle then cut me off. Poor service.


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    Set of two recliner garden chairs

    Ordering and delivery was no problem.
    Quality atrocious! Chair arm broke on first use! From reviews here I can assume it’s of no use trying to deal with customer service.
    An expensive lesson has been learned!!!
    Be warned -do not order anything from this website!


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    director's chair

    Do not deal with these people.


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    2 x plastic gardeb storage benches

    AVOID
    AVOID! 2 packages arrived damaged. Packaging more or less shredded! Assemble items to find damaged parts. Advise vida. MANY emails to and from vida. All the time making out they are happy to help while at the same time making EVERYTHING as awkward and unfeasibe as possible. All a ploy to get you to give up I reckon. Just when you think they are going to help rectify the situation they revert back to being awkward again. I will never buy from vida again. I suggest you don't either. I wish I'd read the reviews below before I ordered! It would have saved a lot of time and anger. Take your business where it's better appreciated folks! Stay safe.
    Important update to the above. Vida finally agreed to replace the damamaged bench stating 'dispose of the damaged bench, as we will send you a new one'. After waiting an unfeasible amount of time we received...'A BOX OF CARDBOARD AND 3 ROLLS OF SELLOTAPE'! Vidaxl are taking the piss, DO NOT USE THIS COMPANY.... IGNORE THE POSITIVE REVIEWS SAYING I'M HAPPY WITH MY PRODUCT. A QUALITY PRODUCT DELIVERED IN GOOD CONDITION IS AN EXPECTED SERVICE.


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    director's chair

    This was a self assembly canvas director's chair and I paid over £70. I had only sat on it a few times before it collapsed throwing me on to the floor. As far as I can see the problem is the failure of a couple of wooden joints which were of too small a size and/or inadequate gluing of those jpints.
    After a lot of trying my partner got through to their call centre in the Phillipines who sent her a link expressed to be valid for five days. We were asked to send some photographs, via the link, of the defects. This was done and we attempted to use the link well within the five days only to find it had already expired. Since then,despite emails, we have heard nothing.
    By now I sense that this company is unable to take our complaint seriously and has no intention of giving me a refund.
    To anybody who has bought this product to chech the joints. although I bumped my head when it col;lapsed I seem to be fine; others may not be so lucky. It is possible you bought this chair from someone else including Amazon.
    It appears that VidaXL is based in Holland.

    Fraud site stay away


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    2xCD Units

    Do not purchase anything from these guys my units turned up damaged and broken.
    They are with holding my refund until the item is are returned I’ve tried to arrange the return items without success.
    The customer service is appalling and now they are with holding my refund which was over €128 until the items has been received back to them which I can’t do as I can’t arrange it.
    Poor quality
    Poor service
    Poor chat
    Poor response
    Just bad
    0 Stars


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    Garden patio set (seating)

    Quality of these products is dire to say the least, I can only assume that if they do have any form of quality control that they must be visually impaired. Out of 5 parts of this assembly 2 of them are defective. Spot welds not level, and structural support at a 60 degree angle as opposed to the required 45 degrees to assemble. You would get better quality building one out of cereal packets than this crap. Advise not to buy!!!


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    2 x plastic storage benches

    AVOID! 2 packages arrived damaged. Packaging more or less shredded! Assemble items to find damaged parts. Advise vida. MANY emails to and from vida. All the time making out they are happy to help while at the same time making EVERYTHING as awkward and unfeasibe as possible. All a ploy to get you to give up I reckon. Just when you think they are going to help rectify the situation they revert back to being awkward again. I will never buy from vida again. I suggest you don't either. I wish I'd read the reviews below before I ordered! It would have saved a lot of time and anger. Take your business where it's better appreciated folks! Stay safe.


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    Garden seat

    Dachshund garden seat arrived in terrible state cracked from head to tail literally.... dangerous unfit to sit upon as would literally break if any weight was applied... not good for a seat! Customer service worst ever experienced... very disappointing... the seat cost 172 and refund withheld until they arrange for it to be collected... seriously?



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vidaXL

Have you heard of vidaXL? Are you looking for a one-stop shop for all your everyday products such as household products, gardening products and furniture? vidaXL offers you the chance to buy all your products online with their store to make the process of shopping easier and quicker! Read on to hear more about this company, then if you are interested the opinions of other customers, check out some customer reviews to find out if this store is a go to, or one to avoid!

About vidaXL
vidaXL is an online, international retailer of thousands of products for household, garden, cars, children, pets and health. Their company ensures that their customers get the best possible prices, to make themselves accessible to as many consumers as possible. The three core values that vidaXL promises their customers are good prices, good services and good feelings. 

Customer Services: What services does this company provide and what can they offer you?
The vidaXL website divides its broad variety of products into 9 categories: Home & Garden (such as Bathroom Accessories, Business & Home Security, Decor, Emergency Blankets, Fireplaces, Flood, Fire & Gas Safety, Household Supplies, Kitchen & Dining, Lawn & Garden, Lighting Accessories, Pool & Spa, Parasols & Rain Umbrella, Smoking Accessories and Wood Stoves), Furniture (such as Baby & Toddler Furniture, Beds & Accessories, Benches, Cabinets & Storage, Chair & Sofa Supports, Chairs, Foot Rests, Furniture Sets, Kitchen & Dining Trolleys, Office Furniture, Room Dividers, Shelving, Sofas and Tables), Hardware (such as Building Consumables & Materials, Fencing & Barriers, Hardware Accessories, Locks & Latches, Plumbing products and Thermostats), Vehicles & Parts (Hand Tools, Motor Boats, Vehicle Parts & Accessories), Sporting Goods (Athletics, Exercise & Fitness, Indoor Games, Outdoor Recreation), Toys & Games (Games, Outdoor Play Equipment, Puzzles, Toys), Cameras & Optics (Camera & Optic Accessories, Cameras, Lighting & Studio), Animals & Pet Supplies and finally Health & Beauty (Health Care, Jewellery Cleaning & Care, Personal Care).

Customer Reviews: Share your thoughts on this company by giving your feedback on their products and services, strengths and weaknesses!
Have you ever shopped at vidaXL? If so, we would love to hear all about your customer experience! Did you enjoy shopping at vidaXL? What did you think of their product selection and quality? Was their deliverysystem reliable? Did you have any particularly helpful or negative interactions with their customer support team? Feel free to share your thoughts on matters such as these in a customer review to inform other shoppers that do not know much about vidaXL!

What do vidaXL consumers really think about their services? Read and write customer reviews about their furniture, toys, pet supplies & vehicle parts! And if you want to check out other stores with similar services, head over to OnBuy's review and profile page and find out which company best suits your needs.