VidaXL - Overall Rating based on 32 reviews
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ResolvedWe have a very bad experience with VidaXL.
We have a very bad experience with VidaXL.
Despite the fact that the website promises that the product will be delivered within 5 working days, it took us more than a month to receive all the product packages, and only after our urging and complaints about support.
When the product finally arrived, it was of poor quality and useless.
Our complaint and refund have been in place for over a month now, and despite promises to receive the money within 5 business days, we still haven’t.Dear Gorazd,
Thanks for your comment.
Allow me to apologize for the extensive period you have been waiting to receive your refund. I have already sent you a private message to try and resolve this matter to your satisfaction, please kindly check your inbox/spambox.
Kind regards,
Clairedelivery fast
Fantastic came really fast, easy to ... looks stunning
Dear Mark,
Thank you for your comment.
We hope our product will bring you more beautiful experience.
Wish you have a very pleasant day.
Kind regards,
ClaireGood service
A most excellent bit of kit which arrived on time, expertly packed and in very good condition.
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
ClaireFlat pack
This was my first attempt at flat pack. Instructions were clear and easy to understand. Finished item looks good and feels strong. Good
Dear Sally,
Thank you for your comment.
It is our pursuit to provide you with high quality products.
We hope our product will bring you more beautiful experience.
Wish you have a very pleasant day.
Kind regards,
ClaireGarden set
Arrived quickly and was good value for money
Dear Maria,
Thank you for taking the time to leave a feedback about your experience!
We look forward to seeing you next time.
Kind regards,
ClaireRatan Extra Long Bench
Great experience purchasing with this company. They kept me informed of the shipping progress and my item arrived on time. No question I will recommend and use this company again.
Dear karolina,
Thank you for your purchase.
We are thrilled to read such a positive review. Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regard
ClaireResolvedvidaXL Chicken Cage 3x1.5x2 m Impregnated Pinewood
vidaXL Chicken Cage 3x1.5x2 m Impregnated Pinewood
The wood split, the screws were too big, the wood was flimsy.
Then instructions were incomplete and hard to follow.
Something tore through the wire and got my chickens.
Customer service is appalling. Attempted to contact on numerous dates. No call back was received. Extremely unhappy.
AVOID AT ALL COSTS.Dear Suzan Marshall.
Thank you for taking the time to leave us feedback.
We are sorry to hear that you have not had a positive experience with our company so far. Our support team will contact you directly to find a satisfactory solution to your problem. Could you please check you inbox/spam box?
Kind regards.
ClaireResolvedbutterfly chair
SCAMMER! DO NOT BUY ANYTHING!
I bought a leather butterfly chair.
When I received the item, I found that it was defective and made not of leather, but of artificial material.
I have completed the appropriate return documents as per the Seller Returns Policy.
The seller accepted my request and set a date for the courier to come pick up the item. But I was deceived - the seller still did not pick up the defective item and did not fefund me.Dear Andriy,
This is Miranda, I am here to help with your request. I am deeply regret that you have been inconvenienced and hoping the situation can be improved.
Could you please provide your order information, such as the order number or the email address you used for placing the order?
We look forward to your reply.
Kind regards,
Miranda
VDesk
Great quality good service!
Yeah very convenient
Thank you very much
VDear customer,
Thank you for your purchase.
We are thrilled to read such a positive review. Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regard
MirandaVGarden multi tool
Negative
Poor tool that is not up to the capability of doing everyday garden jobs. Spoke to Vidaxl and they do not wish to put right .They offer me a replacement after I was told I would get a full refund on return of the item,they have now back tracked on this refund.I have had countless conversations with them via email and they will not recognize their promise of the refund they offered.Any one reading this I would not buy anything from this company.The product I bought was of poor quality and not up to doing the workShoe cabinet
It's my first week in UK. I bought a shoe cabinet in vidaXL. All the things need to assemble myself. Thanks GOD the rack is easy to assemble for a girl. And it's easy to clean with damp cloth.
It's free delivery. Shipment nearly a week ?? can't remember the exact time.
On the whole, satisfied.Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
ClaireVResolvedOutdoor rug
I ordered an outdoor rug costing £57. I receieved a rug approximately 10 days later however, it was not the rug i had ordered. I notified the company who explained i would need to repack the rug for collection, i could chose a day for collection although they were unable to specify a time so i would need to wait in all day. The resent the rug. When my parcel arrived, this time it contained a tool box, again im told it was a 'picking error at the warehouse'. I now have to repack and wait in all day for a collection. So 6 weeks later i have paid for a rug i did not receieve and have had to wait in all day on two occasions for the incorrect item to be collected.
Resolved3m×3m aluminium gazebo
Worse purchase I've ever made..what I heap of ... and a heap is what it now is as it collapsed before if was half built.
Parts of poor quality instructions worse and had to replace rivets as ones in the product were loose.
Roof didn't fit at all and getting no help from emailing them.
£570+ wasted.
Avoid this company they sell cheap Chinese ... and don't waste your money.
Wooden garden folding table
Product arrived with a cracked top. They send a replacement quickly but after a week the table leg cracked. I've been offered another replacement or £15! After sales service is rubbish. I'm entitled to a fu refund . Will never shop with them again. Product is soft wood rubbish but not at a value for money price.
Resolved3x4.5 pop up gazebo
This item I purchased through eBay. It never arrived and 6 weeks on still no refund. They are dreadful, no way of contacting them. They have stolen my money . Thieves
ResolvedBestway 32ft x 16ft pool
Purchased this pool on what appears a uk website and paid pounds for the pool. Annoyingly when it arrived after a week and after spending a day building the pool I found out that the sand filter has a European rcd plug on it. So this must be a European imported product. Called Bestway and they said as it was imported it will have no uk warranty. Tried to discuss with Vida but have got nowhere. They should not sell European products which are not compatible with UK sockets.
Resolvedsun lounger
Only part of my order arrived after two weeks of wait. There were no screws, no bolts, no washers, no instruction for self-assembly! Customer service was very unhelpful and unfriendly. The refund was refused. I was told to wait for their email reply as to whether they will send me the missing items and if yes, how long that will take! Avoid this company!
Shelf unit
My 1st and last order from this company Arrived damaged every piece of high gloss black is chipped to reveal the chipboard.
First reported it in customer service chat was told somone would email me - never did
2nd reported it damaged via Web site and got reply asking for order no, how I paid , when did I order it, my address and so.
Then to that reply I got please send photos of damage using link...... A link that didn't work even though it was only 2 hours old.
So sent photos in email... While I'm waiting for the reply I'll open a claim with PayPalIntex inflatable excursion pro kayak
2 seater inflatable kayak. Was 175 euro on Amazon.co.uk last year when I purchased it- VidaXL quoting 738 euro today. Shocking price gouging.
ResolvedPlanter box
a planter arrived damaged, it happens, no big deal. The customer service is impossible to contact by phone, many dropped calls after long waits. The chat is slow and frustrating, being ignored and then dropped from chat! one failed pickup, we were here they just didn't ring, and a second no show for a pick up. still waiting a refund and the broken items still waiting to be picked up. Just pray you don't have an issue with an order.
Review with most votes
One stop shop for household pu
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