VidaXL Reviews
Reviews (32)
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outdoor chair
i absolute love the outdoor wood chair I bought, stable, comfortable and good looking! sitting together with loved ones for a great family time!
They sorted me out
Item received was damaged in transit, replacement sent out same day. Great customer service
Cabinet
Low price and cabinet looks perfect on our hallway. 2nd purchase from here
I have ordered items from vidaxl
I have ordered items from vidaxl in the past and they have been excellent. This time was no exception.
Furniture
They delivered fast but the sofa not meet expectations. The support members are kind. They arranged return. Thank you
good product
Good reasonable price and good quality
Good product
Good product and it’s easy to order. Excellent delivery service. Very pleasant
Dear Marie,
Thank you for your comment.
It is our pursuit to provide you with high quality products.
We hope our product will bring you more beautiful experience.
Wish you have a very pleasant day.
Kind regards,
ClaireResolvedWe have a very bad experience with VidaXL.
We have a very bad experience with VidaXL.
Despite the fact that the website promises that the product will be delivered within 5 working days, it took us more than a month to receive all the product packages, and only after our urging and complaints about support.
When the product finally arrived, it was of poor quality and useless.
Our complaint and refund have been in place for over a month now, and despite promises to receive the money within 5 business days, we still haven’t.Dear Gorazd,
Thanks for your comment.
Allow me to apologize for the extensive period you have been waiting to receive your refund. I have already sent you a private message to try and resolve this matter to your satisfaction, please kindly check your inbox/spambox.
Kind regards,
Clairedelivery fast
Fantastic came really fast, easy to ... looks stunning
Dear Mark,
Thank you for your comment.
We hope our product will bring you more beautiful experience.
Wish you have a very pleasant day.
Kind regards,
ClaireGood service
A most excellent bit of kit which arrived on time, expertly packed and in very good condition.
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
ClaireFlat pack
This was my first attempt at flat pack. Instructions were clear and easy to understand. Finished item looks good and feels strong. Good
Dear Sally,
Thank you for your comment.
It is our pursuit to provide you with high quality products.
We hope our product will bring you more beautiful experience.
Wish you have a very pleasant day.
Kind regards,
ClaireGarden set
Arrived quickly and was good value for money
Dear Maria,
Thank you for taking the time to leave a feedback about your experience!
We look forward to seeing you next time.
Kind regards,
ClaireResolvedvidaXL Chicken Cage 3x1.5x2 m Impregnated Pinewood
vidaXL Chicken Cage 3x1.5x2 m Impregnated Pinewood
The wood split, the screws were too big, the wood was flimsy.
Then instructions were incomplete and hard to follow.
Something tore through the wire and got my chickens.
Customer service is appalling. Attempted to contact on numerous dates. No call back was received. Extremely unhappy.
AVOID AT ALL COSTS.Dear Suzan Marshall.
Thank you for taking the time to leave us feedback.
We are sorry to hear that you have not had a positive experience with our company so far. Our support team will contact you directly to find a satisfactory solution to your problem. Could you please check you inbox/spam box?
Kind regards.
ClaireResolvedbutterfly chair
SCAMMER! DO NOT BUY ANYTHING!
I bought a leather butterfly chair.
When I received the item, I found that it was defective and made not of leather, but of artificial material.
I have completed the appropriate return documents as per the Seller Returns Policy.
The seller accepted my request and set a date for the courier to come pick up the item. But I was deceived - the seller still did not pick up the defective item and did not fefund me.Dear Andriy,
This is Miranda, I am here to help with your request. I am deeply regret that you have been inconvenienced and hoping the situation can be improved.
Could you please provide your order information, such as the order number or the email address you used for placing the order?
We look forward to your reply.
Kind regards,
Miranda
VGarden multi tool
Negative
Poor tool that is not up to the capability of doing everyday garden jobs. Spoke to Vidaxl and they do not wish to put right .They offer me a replacement after I was told I would get a full refund on return of the item,they have now back tracked on this refund.I have had countless conversations with them via email and they will not recognize their promise of the refund they offered.Any one reading this I would not buy anything from this company.The product I bought was of poor quality and not up to doing the workResolvedOutdoor rug
I ordered an outdoor rug costing £57. I receieved a rug approximately 10 days later however, it was not the rug i had ordered. I notified the company who explained i would need to repack the rug for collection, i could chose a day for collection although they were unable to specify a time so i would need to wait in all day. The resent the rug. When my parcel arrived, this time it contained a tool box, again im told it was a 'picking error at the warehouse'. I now have to repack and wait in all day for a collection. So 6 weeks later i have paid for a rug i did not receieve and have had to wait in all day on two occasions for the incorrect item to be collected.
Resolved3m×3m aluminium gazebo
Worse purchase I've ever made..what I heap of ... and a heap is what it now is as it collapsed before if was half built.
Parts of poor quality instructions worse and had to replace rivets as ones in the product were loose.
Roof didn't fit at all and getting no help from emailing them.
£570+ wasted.
Avoid this company they sell cheap Chinese ... and don't waste your money.
Resolved3x4.5 pop up gazebo
This item I purchased through eBay. It never arrived and 6 weeks on still no refund. They are dreadful, no way of contacting them. They have stolen my money . Thieves
ResolvedBestway 32ft x 16ft pool
Purchased this pool on what appears a uk website and paid pounds for the pool. Annoyingly when it arrived after a week and after spending a day building the pool I found out that the sand filter has a European rcd plug on it. So this must be a European imported product. Called Bestway and they said as it was imported it will have no uk warranty. Tried to discuss with Vida but have got nowhere. They should not sell European products which are not compatible with UK sockets.
Resolvedsun lounger
Only part of my order arrived after two weeks of wait. There were no screws, no bolts, no washers, no instruction for self-assembly! Customer service was very unhelpful and unfriendly. The refund was refused. I was told to wait for their email reply as to whether they will send me the missing items and if yes, how long that will take! Avoid this company!
Review with most votes
One stop shop for household pu
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