VidaXL40 reviews
This score is based on 40 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.ResolvedFence Kit
Purchased fence kit via Amazon Marketplace -turns out via a 3rd party in China.....some bloke called alyou
Kit doesnt assemble - return not processed - refund not forthcoming. From web presence youd THINK kit made in EU - actually its all Chinese stuff and when the poor quality shines through, VidaXL and alyou pretend to not know each other....
AVOID AVOID AVOIDDoes anyone have a phone number for this company in the UK?
One stop shop for household purchase
Vidaxl has become one of the common habits. Whenver I need to purchase anything of my households of any category like of furniture repairing N all.
It is the first and only place I GO.
Easy, Affordable. you get everything under one roof. varities & brands.I purchased a £430 electric awning through Amazon, not realising that the company is based in the Netherlands and was not notified that the product came in three separate packages. The first package arrived in a battered box loosely held together with sellotape. I requested a refund thinking parts were missing then a few days later the other two packages arrived. There were a million parts with very basic instructions. My husband managed to put it together and we eventually erected the 55kg awning only to find that the motor was completely dead and the hoop to hook the crank handle in was missing. I informed the company who offered a part refund of £70 ????, which I reluctantly accepted because it was more hassle to take the awning down and I thought I might at least be able to use it to find the spare parts, which were subsequently nowhere to be found. After complaining via Amazon and also directly to VidaXL, they later informed me they could send me the spare parts instead of a part refund so I asked them to cancel the refund and send the parts because the awning is currently inoperable. I waited a week because they said they were waiting to hear from their finance department. Another week later they have told me the refund has been issued (despite me requesting cancellation) and they refuse to send or even let me purchase the spare parts. Amazon said they would obtain the spare parts on my behalf, but were unable to do so because VidaXL said they’d issued me a part-refund, which at the time they hadn’t. So I’m left with a useless Awning and the refund has not yet appeared in my bank account ???? Appalling customer service - I wouldn’t risk buying anything from this company again!!
About VidaXL
Have you heard of VidaXL? Are you looking for a one-stop shop for everyday products such as household, gardening, and furniture? VidaXL, a rapidly growing online international retailer of thousands of products, offers you the chance to buy everything you need (and want) online on their webstore to make shopping easier and quicker! This is made even more convenient with their offer of free delivery internationally. But what can you expect from VidaXL and its products? Do they truly sell the products they advertise? Are their products worth the price they are listed for? Was the process from order to delivery difficult to figure out? Do their products arrive intact and on time as advertised? First, read on to hear more about this company; then, if you are interested in the opinions of other customers, check out some customer reviews like VidaXL.co.uk reviews to find out if this store is a go-to or one to avoid!
About VidaXL
VidaXL is a rapidly growing online, international retailer of thousands of products for households, gardens, cars, children, pets, and health.VidaXL was founded in 2006 by 2 Dutch entrepreneurs, Gerjan den Hartog, and Wouter Bakker. They initially started the business by selling products on e-Bay, but eventually began developing their branded products and selling them to customers online. Their product variety grew fast, and they started to sell items in several European countries, aiming to offer products at lower prices than competitors. They control the chain from production to shipping their products to reduce production costs while retaining quality effectively. Their company ensures customers get the best possible prices to make themselves accessible to as many consumers as possible. The three core values that VidaXL UK promises their customers are reasonable prices, good services, and good feelings. They keep a close eye on the latest trends, including furniture-related ones.
Products and Services of VidaXL
The VidaXL website divides its broad variety of products into 9 categories: Home & Garden (such as Bathroom Accessories, Business & Home Security, Decor, Fireplace Accessories, Fireplaces, Flood, Fire & Gas Safety, Household, Lawn & Garden, Lighting, Linens & Bedding, Plants, Pool & Spa, Wood Stoves), Furniture (such as Beds & Accessories, Benches, Cabinets & Storage, Chairs, Entertaiment Centres & TV Stands, Furniture Sets, Office Furniture, Outdoor Furniture, Outdoor Furniture Accessories, Room Dividers, Shelving, Sofas and Tables), Hardware (such as Building Consumables & Materials, Fencing & Barriers, Hardware Accessories, Hardware Pumps, Heating, Ventilation & Air Conditioning, Locks, Keys & Latches, Plumbing products, Power & Elecrical Supplies, Tool Accessories, Tools), Vehicles & Parts (Hand Tools, Motor Boats, Vehicle Parts & Accessories), Sporting Goods (Athletics, Exercise & Fitness, Indoor Games, Outdoor Recreation), Toys & Games (Games, Outdoor Play Equipment, Puzzles, Toys), Business & Industrial (Agriculture, Detection Devices & Fasteners, Food Service, hotel and Hospitality, Industrial Storage, Material Handling, Retail, Signage, Work Safety Protective Equipment), Cameras & Optics (Camera & Optic Accessories, Cameras, Lighting & Studio), Animals & Pet Supplies (Pet Door Flaps, Agility Equipment, Bowl Mats and Stands, Bowls, Feeders and Waterers, Carriers and Crates, Carrier and Crate Accessories, Collars and Harnesses, Containment Systems, Food Containers, Grooming Supplies, Heating Pads, Leads, Medical Collars, Medical Tape and Bandages, Muzzles, Playpens, Pushchairs and Strollers, Steps and Ramps, Training Aids, Vehicle Pet Barriers), Health & Beauty (Health Care, Jewellery Cleaning & Care, Personal Care) and much more.
Additional Services of VidaXL
What services does this company provide, and what can they offer you? VidaXL offers various after-sale services like payment methods, shipping, and delivery services, and return policies. You can pay for your purchase via Bank Transfer, PayPal, Mastercard, Visa, and Klarna and receive discounts using a VidaXL discount code. They have daily, and weekly cycling deals already available on their website for those who still need a discount or voucher code. All deliveries are free, and package deliveries are processed by GLS, Yodel, DPD, or Evri, whereas Kühne+Nagel or Rabelink Logistics do pallet deliveries, and order tracking is available in the VidaXL Tracking Portal. They ship to some islands and remote parts of the country. Unfortunately, these parts do not include Guernsey, Outer Hebrides, Isle of Man, Jersey, Kirkwall, Shetland Islands, and Scottish Highlands; additional shipping payment to these locations is unavailable. Returning an item and getting a full refund is possible if the product is in its original state (unopened or unused, trying an item out would make it second-hand. Therefore, they will not fully refund it as being used drops the value of an object). Returns are only free of charge if you use their specific courier.
Email: webservice@VidaXL.co.uk
Phone: +44 20 3808 5745
Compliments, Complaints and Tips for VidaXL
Have you ever shopped at VidaXL? Are you curious about VidaXL reviews UK? If so, many others would also be curious about your customer experience! Share your thoughts on this company by leaving feedback on its products, services, strengths, and weaknesses. Compared to the VidaXL Trustpilot and the VidaXL reviews Reddit pages, you can write customer reviews here on BritainReviews and help consumers get insight on VidaXL. Although that doesn't mean the company can't see them. They can use the information here to improve their services and appease their existing customers. You?re also more likely to find answers here about their legitimacy than ?Is VidaXL legit Reddit threads.? So is VidaXL legit? Did you enjoy shopping at VidaXL? What did you think of their product selection and quality? Was their delivery system reliable? Did you have any particularly helpful or negative interactions with their customer support team? Feel free to share your thoughts in a customer review to inform other shoppers who want to learn more about VidaXL! What do VidaXL consumers think about their services? Read and write customer VidaXL UK reviews about their furniture, toys, pet supplies, vehicle parts, and more!
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Fashion Reviews & Experiences | Children & Baby Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences | Office, Hobby & Party Reviews & Experiences | Pet Shops Reviews & Experiences | Sex Shops Reviews & Experiences | Online shopping
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Last update: December 2025
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Review with most votes
One stop shop for household pu
Vidaxl has become one of the common habits. Whenver I need to purchase anything of my households of any category like of furniture repairing N all. It is the first and only pl... Read onBy: Helen Keller