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VidaXL
78% Would buy here again
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Garden set
Arrived quickly and was good value for money
ResolvedvidaXL Chicken Cage 3x1.5x2 m Impregnated Pinewood
vidaXL Chicken Cage 3x1.5x2 m Impregnated Pinewood
The wood split, the screws were too big, the wood was flimsy.
Then instructions were incomplete and hard to follow.
Something tore through the wire and got my chickens.
Customer service is appalling. Attempted to contact on numerous dates. No call back was received. Extremely unhappy.
AVOID AT ALL COSTS.Dear Suzan Marshall.
Thank you for taking the time to leave us feedback.
We are sorry to hear that you have not had a positive experience with our company so far. Our support team will contact you directly to find a satisfactory solution to your problem. Could you please check you inbox/spam box?
Kind regards.
ClaireResolvedbutterfly chair
SCAMMER! DO NOT BUY ANYTHING!
I bought a leather butterfly chair.
When I received the item, I found that it was defective and made not of leather, but of artificial material.
I have completed the appropriate return documents as per the Seller Returns Policy.
The seller accepted my request and set a date for the courier to come pick up the item. But I was deceived - the seller still did not pick up the defective item and did not fefund me.Dear Andriy,
This is Miranda, I am here to help with your request. I am deeply regret that you have been inconvenienced and hoping the situation can be improved.
Could you please provide your order information, such as the order number or the email address you used for placing the order?
We look forward to your reply.
Kind regards,
Miranda
VGarden multi tool
Negative
Poor tool that is not up to the capability of doing everyday garden jobs. Spoke to Vidaxl and they do not wish to put right .They offer me a replacement after I was told I would get a full refund on return of the item,they have now back tracked on this refund.I have had countless conversations with them via email and they will not recognize their promise of the refund they offered.Any one reading this I would not buy anything from this company.The product I bought was of poor quality and not up to doing the workResolvedOutdoor rug
I ordered an outdoor rug costing £57. I receieved a rug approximately 10 days later however, it was not the rug i had ordered. I notified the company who explained i would need to repack the rug for collection, i could chose a day for collection although they were unable to specify a time so i would need to wait in all day. The resent the rug. When my parcel arrived, this time it contained a tool box, again im told it was a 'picking error at the warehouse'. I now have to repack and wait in all day for a collection. So 6 weeks later i have paid for a rug i did not receieve and have had to wait in all day on two occasions for the incorrect item to be collected.
Resolved3m×3m aluminium gazebo
Worse purchase I've ever made..what I heap of ... and a heap is what it now is as it collapsed before if was half built.
Parts of poor quality instructions worse and had to replace rivets as ones in the product were loose.
Roof didn't fit at all and getting no help from emailing them.
£570+ wasted.
Avoid this company they sell cheap Chinese ... and don't waste your money.
Resolved3x4.5 pop up gazebo
This item I purchased through eBay. It never arrived and 6 weeks on still no refund. They are dreadful, no way of contacting them. They have stolen my money . Thieves
ResolvedBestway 32ft x 16ft pool
Purchased this pool on what appears a uk website and paid pounds for the pool. Annoyingly when it arrived after a week and after spending a day building the pool I found out that the sand filter has a European rcd plug on it. So this must be a European imported product. Called Bestway and they said as it was imported it will have no uk warranty. Tried to discuss with Vida but have got nowhere. They should not sell European products which are not compatible with UK sockets.
Resolvedsun lounger
Only part of my order arrived after two weeks of wait. There were no screws, no bolts, no washers, no instruction for self-assembly! Customer service was very unhelpful and unfriendly. The refund was refused. I was told to wait for their email reply as to whether they will send me the missing items and if yes, how long that will take! Avoid this company!
Shelf unit
My 1st and last order from this company Arrived damaged every piece of high gloss black is chipped to reveal the chipboard.
First reported it in customer service chat was told somone would email me - never did
2nd reported it damaged via Web site and got reply asking for order no, how I paid , when did I order it, my address and so.
Then to that reply I got please send photos of damage using link...... A link that didn't work even though it was only 2 hours old.
So sent photos in email... While I'm waiting for the reply I'll open a claim with PayPal
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Dear Maria,
Thank you for taking the time to leave a feedback about your experience!
We look forward to seeing you next time.
Kind regards,
Claire