vidaXL

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vidaXL

29% Would buy here again

Reviews, complaints and customer experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

R
Roisin
The product was defective with 2 large splits across the table top. I have sent photos, however the company are refusing to accept a return and will not refund my money. I have reported them to Tra...Read on
R
Robin Spencer
absolute scam. I purchased a webcam though their online shop. a few days later they told me my order had been cancelled. but they have not returned my money. they told me that they ordered the webc...Read on
N
Niall
It is flimsy, doesn't fit together properly, and smaller than advertised. But other than that does the job for a couple or one person Read on
C
Craig burke
Worst retailer to deal with delivery is 8 weeks late still has not been shipped some how this is my fault they lack in customer service only when a dispute has been opened with paypal will they res...Read on
S
Sue Hunton
I ordered a sun lounger and on 17th April the money (£145.99) was taken out of my account. I haven’t received a confirmation e mail ( checked in junk too ) and despite numerous e mails to this comp...Read on

All reviews (62)

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    Garden furniture set

    The product was defective with 2 large splits across the table top. I have sent photos, however the company are refusing to accept a return and will not refund my money. I have reported them to Trading Standards as this is obviously illegal, and am now pursing court action to get my money back.

    Burn your money, its less stressful than ordering from this company!


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    logitech webcam

    absolute scam. I purchased a webcam though their online shop. a few days later they told me my order had been cancelled. but they have not returned my money. they told me that they ordered the webcam through The Bargain Shop (UK) and that I should apply for my refund through them. I wished I had done an online search before I paid for the item. I suggest you do the same if you want to keep your money


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    Charcoal BBQ

    It is flimsy, doesn't fit together properly, and smaller than advertised. But other than that does the job for a couple or one person


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    Patio furniture

    Worst retailer to deal with delivery is 8 weeks late still has not been shipped some how this is my fault they lack in customer service only when a dispute has been opened with paypal will they respond would not reccomend to my worst enemy wont let me leave zero stars and that would be more than is deserved


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    Sun lounger

    I ordered a sun lounger and on 17th April the money (£145.99) was taken out of my account. I haven’t received a confirmation e mail ( checked in junk too ) and despite numerous e mails to this company they have not got back to me and of course no sign of the goods
    Big BEWARE
    Gave as few stars as the system allowed.
    Clearly if they remedy the situation I will adjust the review


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    Fence Kit

    Purchased fence kit via Amazon Marketplace -turns out via a 3rd party in China.....some bloke called alyou
    Kit doesnt assemble - return not processed - refund not forthcoming. From web presence youd THINK kit made in EU - actually its all Chinese stuff and when the poor quality shines through, VidaXL and alyou pretend to not know each other....
    AVOID AVOID AVOID

    Does anyone have a phone number for this company in the UK?


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    Anthracite sun loungers

    My worst buying experience with any internet company.
    They supplied 2 chairs one was faulty.
    The replacement was also faulty. I asked them to sort the problem out or recover the items and refund !me.
    They chose to recover the chairs.
    I've now wasted 2 days waiting in for their delivery company and they've failed twice. I was emailed asking me for my phone number so a supervisor could resolve the problem but nobody has followed up.



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vidaXL

Have you heard of vidaXL? Are you looking for a one-stop shop for all your everyday products such as household products, gardening products and furniture? vidaXL offers you the chance to buy all your products online with their store to make the process of shopping easier and quicker! Read on to hear more about this company, then if you are interested the opinions of other customers, check out some customer reviews to find out if this store is a go to, or one to avoid!

About vidaXL
vidaXL is an online, international retailer of thousands of products for household, garden, cars, children, pets and health. Their company ensures that their customers get the best possible prices, to make themselves accessible to as many consumers as possible. The three core values that vidaXL promises their customers are good prices, good services and good feelings. 

Customer Services: What services does this company provide and what can they offer you?
The vidaXL website divides its broad variety of products into 9 categories: Home & Garden (such as Bathroom Accessories, Business & Home Security, Decor, Emergency Blankets, Fireplaces, Flood, Fire & Gas Safety, Household Supplies, Kitchen & Dining, Lawn & Garden, Lighting Accessories, Pool & Spa, Parasols & Rain Umbrella, Smoking Accessories and Wood Stoves), Furniture (such as Baby & Toddler Furniture, Beds & Accessories, Benches, Cabinets & Storage, Chair & Sofa Supports, Chairs, Foot Rests, Furniture Sets, Kitchen & Dining Trolleys, Office Furniture, Room Dividers, Shelving, Sofas and Tables), Hardware (such as Building Consumables & Materials, Fencing & Barriers, Hardware Accessories, Locks & Latches, Plumbing products and Thermostats), Vehicles & Parts (Hand Tools, Motor Boats, Vehicle Parts & Accessories), Sporting Goods (Athletics, Exercise & Fitness, Indoor Games, Outdoor Recreation), Toys & Games (Games, Outdoor Play Equipment, Puzzles, Toys), Cameras & Optics (Camera & Optic Accessories, Cameras, Lighting & Studio), Animals & Pet Supplies and finally Health & Beauty (Health Care, Jewellery Cleaning & Care, Personal Care).

Customer Reviews: Share your thoughts on this company by giving your feedback on their products and services, strengths and weaknesses!
Have you ever shopped at vidaXL? If so, we would love to hear all about your customer experience! Did you enjoy shopping at vidaXL? What did you think of their product selection and quality? Was their deliverysystem reliable? Did you have any particularly helpful or negative interactions with their customer support team? Feel free to share your thoughts on matters such as these in a customer review to inform other shoppers that do not know much about vidaXL!

What do vidaXL consumers really think about their services? Read and write customer reviews about their furniture, toys, pet supplies & vehicle parts! And if you want to check out other stores with similar services, head over to OnBuy's review and profile page and find out which company best suits your needs.