All reviews of A Barden
Review about: BoilerJuice
Heating Oil
My advice is DO NOT USE THIS COMPANY. I placed an order with Boiler juice on 4th December for 900 litres of heating oil on a 5 working day delivery to arrive on or before 9th December. Received an email and text on the 9th to advise delivery was scheduled for that day. No oil was delivered. Phoned on the 12th to complain and eventually got through after 35 minutes wait to be told it would be resolved. Received an email and text on the 13th to advise delivery was scheduled for that day. Again no oil was delivered. Today, 15th December, i phoned to be told very unhelpfully and arrogantly that boiler juice were only a price comparison site and they had no responsibility for the delivery of my order although they would try and escalate our order with the delivery company and call me back. Despite their assurances, having received no further updates, I have called the supplier Certas to be told they ran out of heating oil on the 13th December and Boiler Juice were informed. So in conclusion Boiler Juice have sold me oil that they cannot provide. Their customer service is shocking and they have lost loyal customer who has used them for 6 years by failing to provide the service they offer, failing to provide any communication and failing to be truthful when questioned about my order. To make matters worse I am expected to wait 5 days for my payment to be refunded when I have had to pay to an alternative supplier. I am now close to running out and need to wait until the 20th December for an urgent delivery to arrive. AVOID.