All reviews of A Moffat
Review about: Donaghybros
Coffee Machine
...AVOID at all costs—my retired, deaf parents were sold a £2,000 Bosch coffee machine by Donaghy Bros on 4 January 2025 that produced only tepid coffee, so they wanted to return it. After a frustrating back-and-forth of emails with Rorie that led nowhere, Donaghy’s forced an engineer visit without any agreement—despite my father simply wanting a straightforward return / refund. When I finally stepped in and spoke to their rep Cihar, he flatly refused our right to return it (against CCA rights). We then spoke to Bosch who advised us to send it back, after feeding this back Donaghy’s still denied the refund. This left us no choice but to reach out to our credit card company who conducted a full investigation and refunded the entire amount. Stay well clear—I shudder to think how many other customers they’ve mistreated and got away with it.