Donaghybros Reviews
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Dyson Trigger V7
I purchased a Dyson Trigger v7 from this company on 16th March 2022 but noticed, on the 15th of April, that the 'empty' mechanism wouldn't work. I reported this to Donaghy Bros on the 19th April, due to bank holiday, and was told that I needed to email their customer services regarding this. Donaghy Bros also explained that I needed to speak with Dyson regarding this matter, which I was shocked with. They obviously couldn't be bothered to transfer my call to their customer services, as I was put through to them the following day. I then immediately received an email from Donaghy Bros with a link of how to troubleshoot my device and the phone number for Dyson.
I called Dyson who were puzzled as to why I had been told to call them, since the hoover was obviously faulty and my guarantee was with Donaghy Bros. I therefore called Donaghy Bros again, who told me that they would address the matter the following day. I received an email the next day, yesterday, saying that they would be arranging DPD to pick up the hoover from me the following day, being today, the 21st April. They also explained that when they had received it, they would then send me a replacement.
I was expecting them to send me new hoover straight away, since I was well within my rights to have a new one under the guarantee. I called them and spoke to customer services (yes I was put through this time!) After complaining to them, they still insisted that I would have to wait until they received mine for them to replace it. This was then followed up by an email they sent me, which I have copied and pasted for this review. It stated the following....
"As we are based in Northern Ireland the quickest the delivery will be is the start of next week with the weekend it does extend the delivery as DPD do not deliver on weekends. This will be an immediate replacement taking in to account the standard delivery time with the courier DPD which is the 2-3 working days…"
I have never heard of such a ridiculous excuse and am furious with their lack of customer care. I obviously will not be getting a replacement for another week now. I will never use this company again, as they breach their guarantees and if I do not get a replacement by next Tuesday, 26th April, I will be reporting them to Trading Standardshappy experience shopping from Carlie
I love cooking a lot and I so wanted to get the best kitchen equipment when we moved into our new home, I talked to my husband and we agreed to get one. So I started searching for where I could get one of great quality and at an affordable rate. I came across Donaghy bros and after much consideration, I decided to shop from them. Because I was impressed with what I saw on their page I had to order a cooker, dishwasher, microwave oven, and some cookware. It was delivered to me within a few days and they were exactly what I wanted. I love their product and will definitely shop from them again whenever I need any of the items that they sell. I recommend Donaghy bros to anyone looking to buy quality kitchen equipment and houseware.
Miele cleaner
I bought a Miele cleaner from this company recently and I have to say, I was really impressed with the whole process. Ordering was a breeze and I liked getting a fast confirmation email. The team provided me with excellent service - they knew their stuff and could answer all my questions about the product. The pricing was fair and competitive, especially given the top-notch quality of the cleaner. The delivery was quick and the item arrived in perfect condition. All in all, I'm really happy with my experience and would definitely recommend this company to anyone after quality products and great service.
Neff KI8816DE0G Built-In Larder Fridge
I recently bought the Neff KI8816DE0G Built-In Larder Fridge from Donaghybros and I was really happy with how everything went. Even though Neff doesn't make this model anymore, I was glad to see that Donaghybros still had it in stock. Ordering on their website was simple and I liked that they kept me updated on when it would be delivered. The fridge came quickly from Northern Ireland, and apart from a small dent on the side, it was in great condition. Overall, I'm really pleased with the service from Donaghybros and I would definitely recommend them to others.
Air fryer
This air fryer is amazing, it has been a complete game-changer for us! Not only is it a fantastic product, but it's also so easy to use and keep clean. The instructions on the front make the heating up process a piece of cake. Since there's only two of us at home, the size of the fryer is perfect for our needs. We highly recommend this product to anyone who wants to make healthier and more convenient meals at home.
Frother purchase
The frother I bought is definitely the best one I've ever tried. I'd recommend it more than any other brand. It's really good quality and creates the perfect froth for my cappuccinos without fail. Thanks, Donaghybros, for providing such an excellent product.
Fridge purchase
I wasn't sure about trying out this company at first, but I'm really glad I did now. The prices they have are amazing, and the product I got was even better than I thought it would be. There was a small issue with the delivery schedule, but the customer service team sorted it out quickly and explained everything to me. The fridge I bought was new, sealed, and arrived in perfect condition. I'm over the moon with my new fridge, it's really made a big difference in my kitchen. I would definitely suggest this company and their products to others.
Vacuum cleaner purchase
I recently bought a vacuum cleaner from Donaghybros and I must say, I was really impressed with their staff. They were so professional and helpful, going out of their way to ensure I had a fantastic customer experience. And to top it off, they even donated a percentage of my purchase to my chosen charity, which was a brilliant bonus. The vacuum cleaner arrived promptly at my door, making the whole experience a total win-win for me. Big thanks to Donaghybros for their excellent service!
Repeat customer, prompt service, quick delivery
I've bought from this company again and I'm really happy with the service I got. Ordering was easy and quick, I found what I wanted without any trouble. The customer service was great, the staff were helpful and answered all my questions. The prices were good and I felt like I got my money's worth. The delivery was fast and my order arrived in perfect condition. Overall, I'm really pleased with my experience and will definitely shop here again in the future.
Dyson hoover purchase
I bought a Dyson vacuum cleaner from this company recently and I have to say I was really happy with the price I got it for. The vacuum cleaner arrived quickly, just 2 days after I placed my order. I had a small problem with the DPD tracking number they gave me, but when I got in touch with customer service, they were really nice and helpful in sorting it out. All in all, I had a good experience with this company and I would definitely suggest them to others.
Dyson V11 cordless vacuum purchase
I bought a Dyson V11 cordless vacuum from this company not long ago and let me tell you, it was the best deal I could find anywhere. It did take a bit longer than I thought to arrive, but that was because I didn't realise they were based in Northern Ireland. Nonetheless, they kept me updated on the delivery progress, so communication was spot on.
Shark vacuum cleaner
I'm really happy with my new Shark vacuum cleaner. The price was great and I was impressed by how quickly it arrived - only took a week from when I ordered it. The service I got was top-notch and I'd definitely suggest this company to anyone else.
Quick delivery and great communication
I have to say, I was really impressed with the service I got from this company. They kept me in the loop about my delivery and it turned up super fast. The team were so efficient and professional that they've definitely got me coming back for more. I would definitely recommend their services to anyone looking for top-notch products and great customer service.
Appliance purchase and installation
I bought a new appliance from this store and got it set up by their team. Matt was really helpful and knew his stuff when helping me choose. The installation was done by Trevor and Morris, who were both really nice guys. They made sure everything was set up right and even removed my old appliance. I was really grateful for their cleverness and politeness.
Quick and easy purchase
Ordering from their website was really easy, they had all the info I needed right there. The communication all the way through was great, and their prices were way better than other places. Plus, the delivery was so fast and free, which was a nice bonus. Overall, it was a brilliant experience that I would definitely suggest to others and go back to for anything else I need in the future.
Home appliance purchase
I bought something at this shop not long ago and I have to say, the service was absolutely brilliant. The person who helped me really went the extra mile to make sure I was pleased with what I bought. They didn't just find a better product for me when the one I wanted wasn't available, but they also gave me some great advice and kept me informed every step of the way. It was genuinely nice to deal with someone so friendly, helpful, and happy.
New dishwasher installation
I was really pleased with the service I received. The installers were polite and left everything tidy. They had the new dishwasher up and running in no time, just like they said they would. They even took away the old one without any trouble. It all went really smoothly and was a stress-free experience.
Home appliances
I got really good service from a local supplier - they were so friendly and even matched their prices against big brands. The delivery was free, it came on time, and everything was in perfect condition. It was great value for money, too!
Fridge and dishwasher
I bought a fridge and dishwasher from this store and I was really pleased with the whole experience. Rorie was a great help in helping me choose the perfect appliances, and he was very pleasant. The delivery by Kevin was right on schedule and he was also very friendly. The prices were excellent and the service was fantastic. Thank you so much!
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