All reviews of Adrian Warren
Review about: Beer52
Subscription - lousy customer service and hopeless delivery performance
Firstly, let me say I like the product and although a little high priced, I enjoy having them delivered to me door. The problem is a) terrible customer service and b) that they use the poorest of poor delivery services.
On Customer service, typically you wait 15-20 minutes on the phone to talk to someone, they don't answer e-mails, and don;'t respond to the chatbot which raises a callback if it can't solve the problem.
On Delivery, I won't say which company they use, but they begin with H and have 6 letters. The "2-5 days delivery" window after paying is routinely missed, the deliveries are just left on the doorstep, often upside down or balanced on a corner of the box. I am now having to chase every delivery, but this means contacting the poor customer service system ... :(
I expect I will be cancelling my subscription as it has simply become too difficult to work with them any longer. But looking at the reviews, this will be difficult as well it seems.