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Beer subscription
The customer service at this company was absolutely brilliant. I had a problem with my order and they dealt with it in a really professional and efficient manner. The person I spoke to, Joanne, was so helpful and polite. She not only sorted out my issue fast, but also gave me some extra useful info about their products. I must say, this has been one of the best customer service experiences I've had with any company. Thank you, Joanne, for your fantastic service!
Lagers
The lagers are really good, aren't they? But I do wonder why they include snacks and a magazine in the box. It would make more sense if they just lowered the price.
Beer subscription
I gave Sarah 5 stars for her service, she was really friendly and knew a lot about beers. However, I'm not happy with the system cancelling my order - it's taking forever to get it sorted out.
Subscription cancellation
I got in touch with customer service the other day to cancel my subscriptions on the website. The lady I spoke to, Natasha, was really understanding and the call didn't take too long. They did try to give me some other options before I made up my mind, which I get because it's a small business, but they did respect my choice to cancel. I'll just have to see if any problems come up in the future.
Customer service, persuasion, Italian wine
When I rang up to cancel my membership, I was really impressed by the top-notch customer service from Hannah. She listened carefully to what I had to say and even convinced me to stick around by throwing in a half-price box of Italian wines for next month. I really value her effort in getting where I was coming from and working out a solution that worked well for both of us. I can't wait to give the new Italian wines in the next box a try now!
6 month gift card, cancellation
I gave them a ring to cancel my 6-month gift card subscription and Andy was really friendly when I told him. He didn't pressure me to keep it, but he did mention other choices in case I had second thoughts. I might decide to subscribe again later on, but for now, I wanted to keep my options open. I really like the company and their beer is great, so I'll definitely consider returning in the future.
Subscription cancellation experience
I've just cancelled my subscription, and I have to say, the customer service agent I spoke to was really helpful. She listened to what I wanted and processed the cancellation straight away without any fuss. I liked that she made it easy for me to cancel and respected my choice. She did mention some deals to try and keep me as a customer after I said I wanted to cancel, but it wasn't pushy or annoying. I know it's her job to try and keep people signed up, so I didn't really mind. In the end, I was happy with the service I got.
Got help with delivery issue
There was a bit of a mix-up with my delivery, but Daniel was an absolute legend. He managed to track down my missing box, sorted everything out, and even threw in some credit for the inconvenience. He really took the time to listen, got what I was going through, and fixed the problem. Big thank you to Daniel!
Beer subscription
I called to cancel my beer subscription and Andy, the person I spoke to, was brilliant. He was really helpful and friendly. The only downside was the long wait on the phone before getting through to someone. It would be much better if we could cancel our subscriptions online.
Beer selection variety
The choice of beers and ales is really great. It's nice being able to try out lots of different brews. I've enjoyed tasting the different flavours and learning about them. There were a couple that I didn't really like, but I'm glad I got to figure out what I do like. In general, I'm happy with the service and the quality of the products I've tried.
Online beer subscription
I have to admit, I wasn't too keen on cancelling my subscription at first, but when I finally made the call, I was really surprised by how great the customer service was. Even though I had to wait on hold for a bit, the lady I spoke to, Jilly, was really friendly and handled my cancellation smoothly. She did a good job of explaining the perks of the subscription without pressuring me to keep it. I must say, I was quite impressed with the customer service I received.
Subscription box purchase
My experience with the customer service representative, Jilly, was absolutely brilliant. She was so professional, really friendly, and super helpful. Even though I had some trouble cancelling my membership, she convinced me to give another box a go, showing just how good she is at keeping customers happy.
Subscription cancellation experience
Overall, my experience with cancelling my subscription was quite positive. I really liked the first pack of beers I got from Beer52, but since I'm not a big beer fan, I decided to cancel. When I called to cancel, I spoke to a really nice lady on the phone who was very friendly and understanding. She didn't try to push me into keeping the subscription, although she did mention a good offer that was available. I thought the way she handled the cancellation was very professional and courteous.
Subscription renewal
I must say, the customer service I got was absolutely fantastic. Joanne really went out of her way to help me, and she even shared some really useful advice. I was so pleasantly surprised by how friendly and helpful she was. Plus, the delivery was super fast and everything ran smoothly - I couldn't find a single fault with the service. I will definitely be sticking with them and renewing my subscription in the future.
Subscription payment query
I had to give customer service a ring the other day about my subscription payments. Joanne, the person I spoke to, was really helpful and understanding. She went through all the options with me and gave me some good advice on managing my subscriptions in the future. I was seriously impressed with how well she looked after me, it made me feel like a valued customer. All in all, I've had a great experience with the company and its staff during my time as a subscriber.
Beer
£324 a year for 96 terrible cans of ...
Be careful ordering from this company. i had a cheap voucher just before Christmas and thought why not give it a go. filled in the relevant stuff on line and my order was delivered. 8 tiny cans of poor tasting ... with sticky labels on. I thought oh well at least i wont be ordering again and it was cheap with the voucher,
No less than a moth later they take £27 out of my account for another delivery of the same terrible stuff. I asked for my money back and was refused do then emailed customer service to be told i cant return something that i don't want and they are keeping my money. 2 lessons here read the small print when ordering and don't bother in the first place, 8 very small cans of disappointment. £27 a month for 8 cans thats £324 for 96 small badly tasting beers .Subscription cancellation experience
I was actually thinking of cancelling my subscription, but I have to say, I was really impressed by the customer service I received. The lady I spoke to, Haley, was so professional and even managed to add a bit of humour to the call, which made it quite pleasant. It's clear that their commitment to top-notch service really shows through in her excellent customer service skills. I might have to rethink my decision about cancelling my subscription, all thanks to the great experience I had with Beer52.
Monthly subscription beer box
As someone who's been getting the beer box monthly, I have really loved trying out all the different beers they've picked out for me. Every month, I've got a mix of interesting brews, some snacks to go with them, and a magazine that tells me all about the background of each beer. But lately, I've been cutting back on my drinking, so I've decided to pause my subscription for now. I've really enjoyed getting to taste new kinds of beer that I might not have tried otherwise. I'm looking forward to starting up my subscription again in the future because I've had such a good time exploring new beers and learning more about them through this service.
Subscription cancellation experience
I got in touch with customer service the other day to cancel my subscription that I signed up for when there was a special introductory deal. After a short time on hold, I spoke to a guy called Frazer. Gotta admit, I was pretty impressed with how professional and polite he was during our chat. Frazer was not only nice but also super helpful, quick, and easy to talk to. He made sure I was happy with everything, offered to help if required, explained how to cancel clearly, and even sent me an email afterwards just like he said he would.
Subscription cancellation assistance.
I just wanted to share that I recently tried to cancel my subscription, and I had such a great experience with the customer service rep. Even though I was set on cancelling, they really went out of their way to offer me different options to save some cash. I was really impressed by how much they cared and paid attention to everything, it almost made me change my mind about cancelling.
About Beer52
Are you a beer lover? Are you looking to integrate some new beers in your life? Beer52 offers you the chance to discover new beers every month with their subscriptions of beer cases with either 8 or 10 new beers each month. Read on to learn more about the company, then if you want to know what their previous or current subscribers have to say, have a look at some customer reviews to find out!
About Beer52
Beer52 is an online company that offers subscriptions for cases of craft beers. Their customers have the choice of 8 or 10 monthly beers which are expertly picked, taking into account their beer preferences and then delivered straight to their home.
Customer Services: What services does this company provide and what can they offer you?
The Beer 52 product operates by first asking the customer what they like and their favourite flavours, after which experts from Beer 52 select the best beers for their taste and have them delivered to the customer's door. The customer can then review and rate the beers that they received.
When choosing your subscription, you can choose from either an 8 pack which costs £24 and includes 8 beers, a Ferment magazine and a snack, the 10 pack which costs £29 and includes 10 beers, a Ferment magazine and a snack or the Ferment magazine which costs £4.99. Once you have selected your subscription, if you choose one of beer offers, you then must choose whether you prefer Light and Hoppy beers like pale ales and IPA's or Mixed and Surprising, with a wide variety from light pale ales to dark stouts. Once you have selected your beer you can choose a subscription for 1 month (£29 or £24 per case), 3 months (£28 or £23 per case), 6 months (£27 or £22 per case) or 12 months (£26 or £21 per case).
Beer 52 products can easily be sent as gifts, with a choice of three options, a Digital Gift Card instantly dleivered with a personalised message, a Gift Card by Post with a personalised greeting card or Beer by Post, a one off case include either 8 or 10 craft beers, the Ferment magazine, your personalised card and a snack.
Customer Reviews: Share your thoughts on this company by giving your feedback on their products and services, strengths and weaknesses!
Have you ever bought a case of beers or subscribed to the Ferment magazine from Beer 52? What was your opinion of their beerselection and quality? Did you discover any new favourites with their cases? Have you recommended this service to any friends? If you have any complaints or advice to other customers or would like to share your thoughts on this company's perks and faults then feel free to write a customer review with your feedback.
What do customers of Beer52 say about their company? Read and write genuine reviews about their beer range, taste & quality and customer service!
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Contact Information
8 Melville Crescent
EH3 7JA Edinburgh
United Kingdom
Categories Beer52
Food and Drinks | Order Online Reviews & Experiences | Beer, Wine & Spirits Reviews & Experiences
Page Statistics
Seite online seit: 16 May 2017
Letzte aktualisierung: 6 December 2024
Review with most votes
Beer52 subscription
People call it a scam dont buy from them, you cant cancel so all looked concerning. So I ordered the trial, my beer arrived only 2 days late but cant complain what with all ... Read onBy: Jay Mac