All reviews of AFulton
Review about: Fitness Superstore
exercise bike 11385591-BPCYSPIC20
Worst customer service ever experienced. Completed the online form on 4 Feb to request a few parts (bolts and screws that had become threaded after only one month use). They answered my first email and never responded again. After 2 weeks of waiting, I tried to ring them. They do not answer the phone. I then searched their company website to find other phone numbers - tried three before anyone answered - but they were unable to transfer me to the correct department. Once I finally got to the services department - they told me that I had to provide further evidence of the parts required. I had asked for one screw, two bolts, two small plastic rings..... they argued over a few pence worth of parts. I then sent photos and videos and heard NOTHING again.
I've now had to buy bolts and try and fix the bike myself. I'm never using them again and I really wouldn't recommend them at all.