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Review about: British Gas
Totally beyond satire!
This is absolutely beyond satire... You may find this hard to believe: c Feb 2022, a letter from BG, 'Your new acc' with us...we'll write again soon'. Previous supplier (Together Energy) collapsed, as did many. ...Note: Its OFFGEM who hand these accounts to alt' firms, without any consultation or choice of supplier! More letters from BG. No speak of Direct Debit, so I write to them requesting they set one up. Ignored! Then, a £470 bill. I phone (usual wait is c20-min's), I write. Next, a £830 bill. More letters and calls from me. More junk mail from them! In Sept 2022, I took it to Ombudsman Services. Late October, BG's own Ombudsman Complaints Team call: "We apologise ...(etc etc), I will call back in two days to take card details and set-up a DD for you. She did, I quoted the card data, she advised "1st payment on 3rd December". On 6th Dec, I checked the bank acc: No payment AND no mention of BG on the account! The bank's Fraud Team said "It’s probably just an error from BG". By Xmas, an investigator at Ombudsman Services rang and said "Yes, I agree with you... BG must follow these steps by (whatever date)" and listed such steps. BG failed to implement one of them! More junk mail, more bills. I have ALL correspondence sent by me and received from BG... my own file on them! One letter says 'we have a new system... You have a new acc' number', but they continue to use the old customer ...! An address on the rear of bills has changed from Nottingham to Sheffield (or vice-versa), plus the return address on the rear of their envelopes is Winchester (though one is from elsewhere!)! Now, I have THREE new bills totalling £6'300+. I have Citizens Advice on it and they're overloaded with this stuff! ...Incidentally, the Ombudsman Services are NOT a Gov agency as you may well assume, they are a company, a private concern. Yes folks, it’s all been privatised, not just the NHS! ...To do this, I have to select star ratings on the RHS... I don't want to give this org' any stars, as others have said here...