All reviews of Agboola
Review about: British Gas
British Gas
Quite appalling!
Today is the worst day of my life. British gas has driven me to a point where I have no option than to leave this review. I have been a customer since 2015 & there has been one problem or the other. Just recently, British gas stopped using paypoint. They only use the Post Office & Payzone for yop up services. I topped up my gas card since Friday & my card couldnt transfer the fund into my meter. I phoned & the customer service gave me a code to take to any payzone or post office to get the fund transferred to a new card.
Where is the new card? None of the 8 post offices I've been to have the card & none of the 8 payzone stores have the card. Suprisingly, all the 18 locations said the same thing (British Gas has not sent them any cards) attendants from 11 of these stores also expressed their frustrations about how British Gas has sent many customers to them for the same problems.
These aside, my breaking point was when one of their call attendants offered to give me a list of another 12 payzone stores to go. He even threathened that unless I go to these stores & come back to report that there's no card. Nobody will deal with my complaint. Very horrible! I have 3 young kids at home & the youngest 4yr old is a special need. Meanwhile, the balance on my gas meter is £1 & since Friday, I have spent money on transport. Today is Wednesdsy... no card in the post, no card from any stores & I am exhausted.
When did British Gas obtain the legal permission to subject their customers to degradation & reduced quality of life. When did British gas incorporate the code of 'punishment'.