All reviews of Alex Cope-Norris
Review about: Sunglass Hut
Sunglasses
Avoid this company at all costs, since placing an order on the 6th October, I have had to send no less than 82 emails to either them or their couriers chasing the status of my missing order. It was originally supposed to be shipped on the 10th of October and I get a delivery confirmation from their courier Evri on 22nd October. The item was not here. Furthermore, the concierge on site said that the Courier hadn't even been on site on that day. I reported the item missing and heard nothing back I had to chase another three or four times before I got a reply. I spoke to them on the phone, and they virtually accused me of stealing the order because they said there's no way the Courier system could be wrong and ask me to sign loads of written statements and provide copies of my ID which I refused. After several days backwards and forwards the currier eventually admitted that the item had been lost in their system, I forwarded the same back to this retailer only to be accused once again of having misappropriated the item and asked to provide my identification documents, which I again refused. They are refusing to send a replacement item or issue a refund even though Evri have admitted liability in writing and instructed Sunglass Hut to issue a lost item claim against Evri. This is beyond a joke, I will never ever be using SGH again.