All reviews of Alfie Lewis
Review about: Hogans Irish Cottages
Cancelled booking due to covid
Unfortunately, due to the unexpected circumstances of the covid pandemic, we had to cancel our booking with the cottages. However, the staff at the cottages were incredibly unhelpful and showed no empathy towards our situation. We were met with rudeness and a complete lack of understanding when we asked for a refund, which was incredibly disappointing. Despite giving them plenty of notice and explaining our situation, we were met with a strict no cancellation policy and were essentially laughed at for even suggesting a refund. This lack of flexibility and compassion during such a challenging time for everyone is not something that we expected and certainly not something we will tolerate. It left a sour taste in our mouths and we definitely will not be booking with them again in the future.