All reviews of Alfred Sime
Review about: EasyJet Holidays
H24608500
I booked an easyjet holiday to Taormina Sicily including returned transfer from from Catania airport and back from 7th to 12th November. I arrived at Catania airport and there was no one waiting with my name as per the written confirmation I was sent. I called the number I was given and no one answered. I started getting worried, I called another number provided and a lady answered from Rome and confirmed that there was a booking and after talking to the supplier she told me that the supplier had bookings only for the 12/11 that's my return date. She advise I take a taxi and get a receipt and emailed to easyjet holidays for payment. I did as told and took a taxi to the hotel.
At the hotel was asked to give the hotel voucher which I did and was told to go for a walk the room was not yet ready. I return 90 minutes later and was told that I have no bookings with them. Was told that we were asked to go for a walk so that they can have a discussion with their partners in Rome out of our hearing but this has happen and it cannot be resolved. I was asked to contact Easyjet Holidays myself to sort it. I called Easyjet Holidays and was told I definitely have a booking and to wait for them to sort it and call me back. After a while waiting without any call from easyjet holidays was finally called by hotel staff to check in.
I emailed the taxi receipt on return 12/11 and up to date I have just receive an email acknowledging receipt and that they will investigate. Oh yes they also stated that the dalay in checking in at the hotel wasn't very long.
No apologies. No payment done. I am still waiting.