All reviews of Alison Martin
Review about: Evans Cycles
Bike purchase with bent disc brake
Dealing with the online team at Evans Cycles has honestly been a bit of a nightmare. It felt like we sent a crazy amount of emails back and forth just to get someone to help sort out the problem with the bike my partner bought. There were issues with the disc brake and even some little scratches on the frame, which made me wonder if this bike had been sent back by someone else before. The communication hasn't been great - the replies seem like they haven't really paid attention to what we've said or read our emails properly. It was nice of them to offer to repair, replace, or refund the bike, but as per the consumer rights, a full refund is definitely the right way to go. All in all, the whole experience has been really frustrating and disappointing.